Percy H.
Yelp
What's not to like? Jazz music, good food, top-floor views, and fantastic vibes. I would say the Ivy Room gives all that for brunch, but a few things caught my attention, and, as a result, it did not meet the five-star levels. I'll point out my main concern in a moment, but first, let me congratulate the Jazz band that provided the entertainment; well done.
Well, I'll turn to a few of my concerns now. First, the small, intimate dining area was not clean. Napkins and other food items were on the floor around our table (dining with a friend). I would expect that cleanliness would not be a concern for a small space. The tables between each set of customers need to be wiped down. An additional concern was the serving glass. Although the brunch was coming to a close, the bartender and staff should maintain the same level of service, including the glasses you choose to serve and the quality of the pour.
Like I said initially, the food, ambiance, and music were good. Unfortunately, customer service and cleanliness did not meet the mark. At no point throughout the meal our waitress never checked in on us. Please don't get me wrong; I'm willing to give the Ivy Room another go, but I hope my concerns will be considered.