Mike T.
Yelp
Great Expectations Met, Brilliantly. I recently planned a celebratory gathering (a brunch on 21 November) for twenty-two family and friends here in London. I live in the U.S. and was arranging all this remotely. Here is the Great, the Good, and the Improvements Needed in my humble opinion.
The Great -- Initial contact with The Ivy corporate events office was simple via email making selection of venue, menu, and private room (The Blake Room....absolutely smashingly lovely) quite easy. I booked the room, signed the contract, and paid the required deposit all within 1 day -- very professional and trouble-free. On the day of the event, I arrived 30 min early and everything was all ready to go. The on-site host, Kyri -- the epitome of service-mindedness and professionalism -- greeted me immediately and introduced me to the hired service, and noted to me that the chef and kitchen staff were already at work to prepare for my guests' arrival at 12:30...but several of my guests arrived 30-min early (!) and Kyri and the staff began to assist anyway...I was so grateful! Everything/everyone was in perfect form and ready, with the table fully set, printed menus and guest name cards, flowers, etc. I had 1 or 2 last-minute guest/menu changes and one very special allergy/diet accommodation, but Kyri and staff accommodated me brilliantly with no complaint or complication. From start to finish -- aperitifs to nibbles, through courses 1, 2, and 3, then coffee/tea service -- everything was brilliant. Not one hair out of place, so to speak, regarding service and room management. This was a very important event which I had been planning for months so I was very demanding and keeping a keen eye for any problems, and there were NONE. Kudos of the highest order to Kyri and the service team, honestly! The food was top-drawer. Nibbles (arancini, and olives), first course (buffalo mozzarella, pear, and artichoke), main (roast salmon) and desert (creme brulee) were utter perfection.
The Good -- (was all "Great," see above!)
Improvements Needed -- For future guests, two things to consider:
(1) It took too long from signing the contract (10 July) to get the first "Function Sheet" from the central event planning office which was to outline the final details, costs, menu, and all the specific particulars that you will want/need to effectively plan and manage the event. It did not arrive until 10 Nov....four months wait and only 2 weeks before the event, despite my asking for this repeatedly since 10 July, so I was very nervous and anxious about the plans being quite last-minute, especially since I was arranging this from a foreign country. I would recommend that you agree a specific date to receive the Function Sheet and put the date in the contract.
(2) The vegetarian dish (Grilled Halloumi) was a disappointment. Halloumi is not to everyone's liking (so that was my own fault for selecting it), but it was also not cooked well (overcooked and hard/crusty on the underside making it very dry and nearly impossible to cut with the dull dinner knife provided. I was served this dish myself (only 4 others out of 22 had this as well) and only consumed a bite or two of the Halloumi...although puree and side items on the dish were delicious. Perhaps the chef would consider replacing the Halloumi with grilled tofu or seitan in future menus as these may be more "meaty" or easier to cook? Either way, in hind-site I should have selected another vegetarian dish, and there were several to choose from, so I do blame myself mostly.
Overall: Despite the Halloumi and the late Function Sheet, neither detracted from the overall event as all the other food, drink and service were impeccable, top-notch, and worthy of the event we were celebrating. I received numerous compliments from guests. I can confidently give The Ivy Soho the 5-star recommendation it deserves. I would gladly go back to The Ivy with no qualms or worries. Cheers!