The Jacquard, Autograph Collection

We always stay at your hotel whenever we are visiting in Cherry Creek. This time it was for parents weekend for our college student. You never disappoint! The rooms are always clean, beds are amazing but what makes the difference is your staff!!! Damien puts me in a great mood everyone I see him because he ALWAYS has a smile on his face. The staff at the front desk are always welcoming and have a great memory! Manall is just a ray of sunshine every time! The roof top pool and view does not disappoint! Great local hotel to stay at, explore and amazing food all around!

Exceptional experience. All the staff was professional and courteous. They have water dispensers on the floor that dispense skill and sparkling water. Really great workout room and beautiful location in Denver. Lots of dining and shopping around the hotel. The rooftop bar has impressive view of the city.

The staff was great. Housekeeping was consistent timing wise and did a great job. Valet did a great job too. ||Room is way too dark |Bathroom lighting was too dark also and the make up mirror to plug in isn't bright either. For this price point, need much better lighting. ||Also part of the frosted glass was off around the handle on the bathroom door. Also not a fan of the non private toilet. Need a door and fan with privacy at this price point. ||The $30 extra daily fee was unexpected. Felt a little like bait and switch. You should build that into the price if you need it and give people a 30 credit each day towards things in the hotel. ||The staff was outstanding but we will look for a different place next time due to the above.

The location of the hotel is perfect! Cherry Creek is a posh and vibrant area! We have stayed at the hotel several times and have ALWAYS experienced excellence in service, timely check-in, and amazing rooms! The restaurant, attached to the hotel, Narrative, is also amazing. 5-stars all around! We will be back!

Stayed a night this past weekend as we were visiting from Alaska for a wedding. The location is unbeatable in Cherry Creek, walkable to great shops and restaurants and the Gates Tennis Center for tennis or pickleball. There also appeared to be bikes available at the property for guest use, though we did not take advantage. The property was nice, clean and aesthetically appealing and the hotel staff were friendly and welcoming upon arrival. As a Bonvoy platinum I was able to check in early based on availability and check out late which was much appreciated since flight times from AK are unreasonably early and late. We were disappointed as it seemed like the rooftop pool was open to the public for day pass use? It is smaller pool area with limited seating and cabanas, we were not able to get a chair in time in the morning and the cabanas were all occupied by bachelorette type groups. We were disappointed because the pool was what we were most looking forward to before heading back to Alaska (and the reason why we booked the hotel in the first place). We spent the day walking around Cherry Creek Park instead. When we returned to the room we found that a significant amount of water had begun dripping from the ceiling over the desk so much that small pieces of drywall were falling down with it. Since we were checking out that day the hotel staff decided not to do anything about it despite it soaking our personal items and computer that was below the leak. We really wanted to love this spot, but the experience was interesting to say the least.

Hotel in great location and staff of hotel are great. Great people at Valet parking. But rooms are unacceptable to live in. Rooms so small that our two DB bed one was attached to window with no space. No coffee table or table next to bed to put your phone or something plus not normal closets it is like big box in side room. Bathroom door is glass and even inside toilet all doors are glass. Have no hanger to put your towel or clothes while shower. No mirror for shaving. Worst was sheets on bed and cover so old felt rough and they do not change it at all. Front desk said they will but we put mark on cover and see it was not changed. In lobby there is no chair or sofa so if someone come met you can seat and talk. To me impossible to go back there. Their location is great. By the way can see window had no curtains and even this had to be roll up and down by hand.

Great location and a beautiful hotel. Service was fast and friendly, rooms were clean, staff is professional and happy to assist. The only issue we had was the air conditioning, which was lacking in our room. We had someone up to check it and work on it, but the air flow was definitely subpar. In fairness it was 90+ while we were in town, and the a/c temp was good but just not enough flow. The rooftop pool is a great perk and the bar in the lobby is modern and great. Valet at $65/day seems excessive.

We had a wonderful experience at The Jacquard using a Resort Pass for a day of fun. The rooftop pool and hot tub were perfect for beating the 100° heat! We really appreciated finding shaded lounge chairs, even though our umbrella malfunctioned (thankfully, I had a backup!). The rooftop space is a little more compact than we anticipated, and additional seating would be a definite plus. The service, however, was outstanding, and our server was incredibly kind. As expected, the prices were on the higher side, but the quality of the food justified it. While the downstairs lounge area is small, the hotel's overall ambiance is lovely. We're already looking forward to our next visit!

When my cousins said they wanted to splurge on a nice hotel for our first early family Christmas celebration in Denver, we didn't mess around. The Jacquard was by far the nicest hotel I've stayed in since my sweet suite at the Encore Suites at Wynn Las Vegas. Not only was the room amazing but the people who worked there understand hospitality. From the valet attendant to the front desk personnel, every interaction was top notch and genuine. Nice people. Nice pillows. The best pillows. I actually took one of the six pillows and removed the pillow case so that I could take a picture of the tag. Now I'll be buying said pillows to enjoy nightly!!! The area of Cherry Creek where the hotel is located has a ton to do within walking distance. Restaurants. Bars. Shopping. People watch. Let's just say if we do early Christmas in Denver again this year, or if I go to Denver for other reasons, I know exactly where I'll be staying.

Explicitly asked for room to be feather-free. It wasn't. Tried to call the front desk to get pillows swapped. Phone didn't work and just made a loud angry buzzing sound. Shower design forces you to walk directly fully into the shower to turn it on, which means a blast of frigid water before you can leap away. Shower doors don't block water which, based on the forced position of the shower head, means the bathroom floor is constantly soaking wet and slippery. Only one towel hook. Toilet and shower are right next to each other with a piece of completely see-through glass from one to the next. It's just odd given that the entryway to the shower and the entryway to the toilet both have a frosted glass door... Tissues ran out right after arriving and using a few for toiletries. No spare tissue box in the room. Two full size towels and two hand size towels. No spares. Single ply toilet paper. Seriously? One small tiny closet. Room was small too, although hotel was in a good location. Bathroom sink drains slowly (except when plunger is fully depressed, in which case it still drains, just extremely slowly). So not ideal in either case. Rhythmic pulsating noise not coming from A/C controls. Required maintenance to fix something in the utility cabinet in the ceiling. Service was prompt and helpful. It's just a pity it was so often required.

I stayed here for 2 nights with my daughter. Valet arrival was great and friendly and bell services were very helpful. When I got to my room there was a welcome letter and chocolates for someone else. I called down to the front desk to confirm I was in the right room, they sent someone to retrieve the items- no apologies and not even an offer to keep the chocolates! At checkin, I am used to my Marriott status being acknowledged, but didn't receive- that's not a big deal, but I wish they had warned us that there was a large group in town for a tournament and they were staying at the hotel. They were all middle school aged kids and there was constant crowds in the lobby and elevators and the kids were loud. The front desk staff on Saturday gave us great food recommendations - and we were pleased with that. For a nice hotel, with a great location, that bathroom was disgusting. My daughter also commented on the staining in the sink and calcification build up on the shower head.

This hotel was such a disappointment. I would not recommend staying here specifically based on value. I paid $425 a night on a Wednesday night. In my opinion that is a premium price for a hotel room. A few things to know: 1. Valet is $50 per night 2. Don't expect to receive anything. Upon check in outside of a key to your room. I am accustomed to receiving a few bottles of water at the least. 3. The clean up crew will attempt to clean your room prior to the check - out time- that's rude. Ok- a few friends and I had rooms at this hotel. We attempted to check in early. I was able to get a room early, but my friend ( who has status with Marriott) was not. This was not a big deal since we did have a room to place our items. When we dropped off our luggage my friend noticed that the gummy bears in the room were open. I made sure to let the staff know that they were already open as I did not want a charge ion my bill for them. Additionally, the room was not clean. The bathroom toilet was dirty and dust was on the table lamp, and likely other places. I noticed the lamp, and did capture that in a photo. The rooms are relatively small. I also do not like the placement of outlets, or the intimate lighting throughout the room. I am not sure who the designer was, but they should have gotten a second opinion before committing. When we returned from dinner my friend was able to get a room. The problem- the room smelled like sewerage. Yes, it smelled terrible the moment you stepped foot into the room. She complained about it but was told they were sold out and could not switch her room. They only offered an apology. We advised her that she needed to request compensation for the issue. After making a request they did take some money off the cost of the room. if interested the room number was 407. This hotel just does not live up to being an autograph property. Per the Marriott website, an Autograph property is a signature experience that leaves a lasting imprint on all who stay. This hotel did NOT meet that mark. It's a strong negative for me. I can't recommend it.

Great staycation at the Jacquard. The room was so comfortable that we decided to stay late in bed in the morning and watch Knives Out. Because we could connect to our Netflix this was possible!! The location is perfect and we had a wonderful evening walking around cherry creek. If you haven't been, make sure you know that valet is $60 for the night. Narrative for breakfast is a must!

We stayed here for New Year's Eve weekend as a staycation and to maintain Bonvoy status. We chose this hotel for its location and rooftop. The hotel is beautiful, nice pool and the views from the rooftop are incredible. The room is nice and comfortable. Unfortunately this is where the positive feedback ends. This hotel is really lacking in good management rooted in service. From check in to check out, we had multiple sub-par experiences. Check in was frigid and we were given zero information on hotel, but handed a piece of paper and weee shuttled to the elevator. Rooftop service was ok, but a bit awkward and the prices compared to quality were abominable. The cleaning service was very poorly done. However there was a maintenance man in the halls who was the kindest and best part of our stay asking if we had everything we needed and letting him know if he could improve our stay. Chatting through the app to the front desk was also frigid and short. I stay at many Bonvoy/Marriott hotels and this was not up to the level of an autograph collection hotel. We will not be back for this one.

This place has an amazing interior design but is seriously lacking in management and common sense customer experience. I've stayed at a lot of hotels and the thing is, you can build a nice place but it requires customer experience if you want it to carry a positive name. The hotel is situated in the heart of cherry creek a very affluent and beautiful area of Denver. It has the possibility to be great . Why the 2 stars? They don't stock toilet paper. Maintenance is required everywhere even in a new building. The front desk is snooty and arrogant without having a reason to be. Even if you're nice, and do things correctly your reservation will be wrong or requests ignored. I've now stayed here several times and the reason I came back is because it's a beautiful location and the hotel itself has potential to be incredible. Yet again though; on this most recent stay much of the same issues if my last visit. Blinds are broken, lighting defective, no towels or toilet paper in the bathroom when this is supposedly a room that's ready. I was given an incorrect room, woken up at 7am to slamming on our door even though I had do not disturb clearly posted and the entire experience thus far has just been miss after miss. This place needs restoration of customer experience, increased accountability and restructuring of departments and SOP's because it's a mess.

Great location in the heart of Cherry Creek in Denver Colorado. Walking distance from restaurants, shopping areas. Weather was good in mid October. King size bed was comfortable and clean comfort comforter. They provided total of 5 pillows. Ample space in the room. Spacious bathroom. Modern furniture. Close proximity to coffee shop and to the Cherry Creek Shopping Center. Staff are helpful. Would definitely recommend this hotel and would definitely come back.

Although the hotel and rooftop are beautiful, the bar staff at pool need customer service training. How happy would you be if you paid $1,000+ for 2 nights and you asked for a cup of ice and were told in a sarcastic way "the bar isn't even open. I don't have ice." This young girl spoke as if she hated her job and I was asking for something out of the question. A simple reply of "I'm just opening, let me get that as soon as I'm set up." Would have been fine. Let me just remind your management there's a reason places like The Beverly Hills Hotel is top notch and goes the extra mile with guests. You'd never see that at their hotel and yes, it's the same price point. When guests are treated poorly it needs to be addressed. Other than that, Narrative is a great restaurant and you cannot beat the location. Incident: August 10, 2022 afternoon

Great location, in the heart of Cherry Creek. New modern clean, rooms are good size. Bed is super comfortable. They will provide feather pillows if you ask. Roof top pool and bar on the 9th floor. My only complaint is the music the play at the lobby and outside of the main entrance is never turned off during the night and you do hear it even though we were on the 8th floor with closed windows. So either bring the ear plugs or ask to be on the opposite side of the building from the main entrance.

Super nice hotel. Very friendly staff at check-in desk, as well as valet. Great interior design and hotel looked very urban. However, a few below par flops here. They don't provide water, so they give u glass vases to fill it up with their expensive water filling machine in the hall...the water is warm. Toilet paper dispenser would not hold still, and a ton of cables hanging out from the ceiling near blinds. I prefer hotel Clio, but this was nice as well.

I read reviews before coming, so I knew what to expect and what had issues. Keep in mind, this is not a 5 star hotel. More like 3 stars. It's a very pricey hotel. It's aesthetically nice, but has some issues. They hide a lot of things with its nice appeal. Pros-walking distance to some great places. It's really pretty. Contemporary looking. Looks more hip. And not classy in my opinion. Front desk was nice. Free water bottles and water stations throughout the hotel. Hot tub was nice and hot. Nice views of the mountains! I loved that part of the rooftop. Bar on top will be closed in winter months. But looks neat But pretty cool views on the rooftop. Bathrooms had shampoo, conditioners, body gel. Those big ones too. So no need to bring them unless you want to. Free robes, coffee-nespresso. Small baby cups were less than a cup. And only 4 capsules. You are not really given a lot of choices for coffee. But that was ok. Narrative Restaurant is close-but pricey. We never ate there because oh boy those prices. Bed and pillows are comfy! That's a big deal. Big TVs too Free WiFi. Cons-- Eek the price! If you can book way out of season or find a deal. It was probably the priciest option. And it don't really match expectations. So maybe that's why people wrote some bad reviews on here. It's pricey and there is just a lot of issues. Parking-we did not park here. It's $65 a night. So park on the streets and research other options. Although it looks chic, it was a bit odd. Whoever designed it, well they did not think it all through People are right, if you go to the toilet it's kinda weird. You have a clear wall, so you can see someone showering or going to the potty. Also to enter the actual bathroom, it don't have a door. It has a sliding door and it was sorta see through. Our room had a damp smell. And when I went to shower. One of the hand showers sprayed all over the bathroom walls and floors. So that's probably why it smells. Water gets everywhere if you are not careful about that hand shower. In the morning, it sounded like someone was vacuuming. Yikes. You can't really sleep in. I did not hear a lot of people. But I heard a lot of noise in the morning starting at 6am. They do have a mini bar-but prices were not in the room. So it's not free. Be careful about that. We also noticed the windows were soaking wet with condensation. So much that there was a lot of water near the window. I could not see out the windows so I wiped it down to see through it. I wanted to swim but it was extremely cold. They said the pools were heated and that was not true. It was icy cold. Alot of people were outside thinking the pools were heated since they mention that online. But it was pretty cold so be aware of that. No one was swimming. Just in the hot tub. Elevators had a sign that said you needed a key to get to guest floors. I wished they actually followed that rule. But you don't need a key , anyone can get on and off elevators and go anywhere in hotel. Overall I would never come back. Because the rates were the highest I have ever paid in the area. But at least we got to experience it.

Great live music on a Tuesday! I was leaving a meet up with friends and saw they had some great live music outside along with some tables out to enjoy sit and listen or even dance around and jam out to the local music. I got such a great vibe at this place. Super relax and comfortable place to enjoy on a weekday. There also a bar to order alcohol and alcohol free drinks. A good crowd easily develops to the music outside, I am sure most the people crowd around just from casual walking around the area. I really love the atmosphere and area, such a great place to relax and enjoy.

We enjoyed our stay! Didn't realize they had pool and hot tub on rooftop so be sure to pack a suit! Valet was easy and efficient! Rooms are nice with great showers! Toilet is visible from shower so that's an interesting twist

This hotel is all smoke and mirrors for guests. Let me clear the clouds. First-upon peering at the hotel amenities and photographs and the way it is presented. It appears to be a pretty high level 4 star hotel. Upon my experience and arrival they would possibly treat you better at a motel 6. The valet/bellhop watched as I lifted my bags out of Uber- after a long day of traveling and offered no help, no smile, no hello or welcome. They have a revolving door to enter and as I was pulling my bag behind me, the door got stuck. Wow! It took a minute for it to start back up and work properly. The front desk woman was awful when it came to searching my reservation. For anyone who has traveled, you know it's proper for them to verify an ID. However, she did not greet me, welcome me until I got to the counter and she smirked while saying- i need your ID to check in. I paused before diving into my wallet. I said. Hi how are you? Do you ever just say welcome in! Is this your first time? Let me start searching your reservation. She then said sorry I'm new here/ I started a month ago and I only know how to look up with an ID AND credit card. I said okay well maybe next time welcome in someone and the. Say can I start looking you up and THEN verify an ID. SHE DID NOT do the following. : explain amenities, explain additional held funds, explain breakfast (which was included with my reservation) explain where even the elevators were. So crazy. As I got into my room, I was just opening my suitcase to get a quick shower when someone unexpectedly - without a knock - walked into my room with a bottle of wine explaining she was so sorry and that they told her this room was missing one. I called down to verify my Marriott reservation # and the girl kept looking up my bonvoy. It was a mess. I had to connect many times with the chat via the bonvoy app to inquire about digital keys and breakfast in which still unable a day later to use a digital key. Unable to have breakfast. After connect and sending over my reservation verifying that I had indeed had breakfast included- I had also contacted my agent to have them call and verify they Chaulked it up to an internal error. I received a phone call on the rooms landline at 9:50pm which I did not answer for good reason. 1) it's late 2) they could have chatted with me in the app which then they did but only 1x and never since. They decided to include 40$ vouchers for each day during my stay but they didn't explain how to use or get them. I was contacted by what I believe is a front office manager to discuss my experience and he really just started off great but dropped the ball. Kevin told me that my hotel was prepaid (it was not) he also told me that my booking agent can adjust the rate - a request I had instead of using breakfast vouchers. Reduce nightly rate by 40$ seems easy enough. He told me to contact agent. Which I did they explained my rate was not charged by them and it was charged by the hotel so the hotel needs to change the rate. They contacted the hotel. Overall it's a messy hotel. If you want service and treatment like this by all means stay here. If you have other options I would seek those out!

Great hotel stay with the team going above and beyond in all aspects of hospitality throughout our stay. Will absolutely return when in Denver!

This hotel was the perfect ending to my Colorado trip. I'm usually not one to spend much time at the hotel, but the Jacquard is definitely meant to be enjoyed. The vallet parking does seem a little steep, so we parked on the street and never had any issues. Upon arrival we went to their bar/restaurant to take advantage of their HH before heading up. Our room had a semi view of a few buildings, but nothing too crazy. Once in the room the bed was so nice and fluffy, the robes were hung, and they even provide slippers. The aesthetics of the restroom were very appealing. I love how their eco friendly by providing a refillable bottle in the rooms! Now for the fun part and really, the main reason I booked. Their rooftop pool! I had a drink in one hand, the music was playing, and the weather was perfect. I just wish they had less sofas and more chairs to lay on. You'll have to get there before 11 to snag a pair. The gym was also impressive. They have a stair master, cables, and even peloton bikes. Overall, it was a pleasant stay and I hope to stay here again on my future trips to Denver. #leslieapproved

Was amazing my stay!!! Love the swimming pool on the rooftop!!! The breakfast at the hotel was great. The location was awesome close to lots of good restaurants. I also use the gym there was empty, love it.

This hotel is incredibly. They've thought of everything starting with an incredible front desk staff. We were welcomed quickly and the checkin process was easy and friendly. We got an upgrade and it was really nice! The rooms are great. They're clean, modern and comfy. The bed is super comfortable with lots of pillows and the nespresso machine helped perk me up in the morning! The Mountain View's are beautiful. The feel of the hotel makes you think you're in a big city! It's fun! The roof top pool and bar are wonderful! Great drinks and views at night and the pool is perfect for a quick soak! Overall the staff is incredibly friendly, lots of masks and safety protocol, and overall wonderfully modern and comfy rooms. Will be back! Thanks for a wonderful experience!!

Ah, it's an irreplaceable feeling to be staying at a brand new property! Everything is very fresh and the design is truly amazing all around. Part I: Initial impressions on Design (4/5) A building should make a positive addition to the neighborhood in which it sits. In the case of Jaquard, the building's exterior does not add much to the neighborhood in terms of design, it's neo modern glass exterior looks bland and unexciting. Upon entering, the lobby opens up as an interesting space that appears much larger than it is, with an alternating firepit on the left. The check in desk feels more like a modern bar than a checkin desk, a very beautiful and slick look. Part II: Service (5/5) All around, we've had an excellent service experience. The valet guys were kind, attentive and helpful, reacting quickly to a rather challenging jam that occurred in the valet area. The ladies at check in were very nice and check in was smooth. Even when we needed service to our room, it was done promptly. Restaurant staff were very effluent as well. Part III: The Room Comfort (2/5) Now, i hate to give such a gorgeous room such a poor rating, but hear me out. The design is amazing, some cool, slick and modern elements. However, the comfort is nonexistent. In 200+ nights I've spent at hotels this year, the bedding had to be the least comfortable I've experienced thus far. Tough sheets and hard pillows made it a very difficult place to return to. I even requested down pillows and the gentlemen brought some new pillows, but they were hardly better than those on the bed to begin with. For me a bed can truly make or break a stay and I can't imagine another night struggling with cheap bedding. As this property is part of Marriott group, the least that could have been done is putting the regular Marriott bedding in. My hope is that pillows will get softer with time as more people sleep on them, as this is otherwise a great property. Part IV: Marriott Platinum Premier Elite Recognition (4.5/5) Although there was an initial hiccup with suite nights award redemption, front desk manager addressed it quickly. The room was pre set with an excellent bottle of wine and snacks, which is a very nice and unexpected gesture. Breakfast is provided as well for 2 at the restaurant downstairs. Overall, i felt the hotel did a great job recognizing loyal guests and tried to make sure things are done well. Part V: Breakfast (3/5) The restaurant downstairs, despite its gorgeous library design, needs some improvements in terms of food. The cappuccino machine made a disastrous cappuccino which the waitress took off the bill. The food was brought out barely warm, as if it's been cooked a long time ago. Despite a nice presentation, the dishes were not great. Huevos rancheros tasted like it was made with canned ingredients and semi-fresh avocado. The fresh squeezed juice was delicious though.

The roof top bar is awesome. Probably better in the summer but still fun at Halloween. Drink are unique and yummy tho a bit expensive. We had fun. Check it out.

Anna @ the pool took great care of us! Thank you for an amazing first Denver experience!

It was really nice! The room was clean and comfy. The shower was great after hiking in the Rockies. The area is really nice too and quiet. We were worried that it would be far from downtown, but it's centrally located to everything. The staff was very friendly to us. I see a lot of reviews complaining about the friendliness of the staff, but I honestly think it's a Colorado thing. The people there are either the absolute nicest people ever or the rudest.

Wish the design of the doors - good doors btw - didn't let them Slam so darn hard . You get someone next door who goes in/out constantly and it gets a bit much . That said - most everything else was to our liking . Very comfy pillows - and plenty of em - yay ! - and bedding . Fridge keeps stuff extra cold and the nespresso machine is a nice touch - we have one at home too. Bathroom is well laid out and lighting from dim to medium to bright is nice . Great location here. We hadn't been but liked the area and the shopping and restaurants in proximity . The dog - friendly attitude at the hotel and area in general was very nice and appreciated . One thing - we sat for a couple drinks at the rooftop bar . Very nice mojitos and local craft beers . A couple came and sat at a table right by the bar . They waited and waited . He got up after 10-15 minutes and asked one of the 2-3 bartenders about some service - instead of asking what he could get them - they weren't busy at all ! - he said something like " TJ or CJ will be right w you " well - 15 minutes more went by - how hard would it have been for one of the 2 or 3 bartenders - who were mostly standing around chatting w each other like 12 feet from these guests - to just get them a drink . They got up and left . If they , like us , had just come into town and checked in and were greeted like that , it wouldn't be a great intro to the hotel or town to say the least . So there's that . Oh yeah - the valet guys were good too . Between the dog addition price and valet add on - both to be expected, right ? - it gets a bit hefty here . But it's a comfy stay in a good locale .

Absolutely stunning. The pool was warm and perfect, the staff was very attentive. So the pool is open for guests, but if you want to sit at the bar and order drinks and food, you gotta get a reservation!! Highly recommend their drinks!! I don't remember the ones I got, but the rum and the vodka ones were my favorite

Best location in Cherry Creek. Especially love the restaurant! Pool is like mg and narrow and usually packed. Rooms decent size.

First time staying here and not terribly pleased. Front counter and valet staff was very friendly. Valet is $50 a night (holy cow). 2 of 3 elevators were out of service for the whole hotel. To add salt to the wound they have an active roof deck so there is constantly people going up and down. I got a Mountain View room on the 7th floor. Great view but room is very tight. Also not a fan of them storing the towels toward the floor of the bathroom.

Anna at that rooftop bar was awesome. Came in late and provided excellent service and great quips. She was great. The Engram's

I'll start out by saying that every member of this hotel's team I've been in contact with, has been amazing. Starting with Dalton at the front. I didn't even stop the car and he was smiling and welcoming me. He definitely set the stage. I walked in and Mason and Daisy greeted me. He was great. I had an issue with my room for a minute (my fault) and the front desk (manager?) came up and was so helpful. At the rooftop bar. It'll be tough to give the whole team a shoutout, but I was up there for 2 days and had the best time and the best service from the team. Taylor and Sam at the bar were amazing. They made great drinks and were a lot of fun. Bree, Jeff and Logan were a killer team around the pool. They managed a challenging group of people both days I was here. The rooms were great. Clean and bigger than expected. I recommend the hotel to anyone and would definitely suggest checking out the rooftop. Great view and the service was excellent.

The Jacquard is a hotel done right. It's made with the traveler in mind and caters to a mixed crowd of business and leisure patrons. The rooftop is a popular spot, but in my opinion it's a bit cramped and restricted. I was much more drawn to the hotel's restaurant, Narrative, which has DELICIOUS food and cocktails. It's also walking distance to other hotels with similar setups. Also within walking distance (literally right down the street) is the mall. And let me tell you.....it's one of the good ones. The rooms are very modern and the bed is super comfy and sleek. There's a fully equipped Nespresso machine in the rooms so you can reup for the night out on the town. The bathroom and the bed are tied as my favorite features. Don't get your hopes up for a well-pressured shower, though. But bathroom itself is roomy and nicely appointed. And the large window right outside of it makes for the perfect selfie spot before your next adventure out. I did have an issue with the room's window curtain. The string seems to be too weak to manage the heavy draw curtain and popped at even the most reasonable pull! Had to sleep the first night with the windows uncovered. Maintenance was super kind and helpful and noted this is a common problem in the rooms. I have confidence Jacquard management will figure this issue out and replace the windows with the necessary material. It's the only thing keeping the hotel from being absolutely fabulous, in my opinion. Great job!

Beautiful property full of delightful surprises. The rooms are gorgeously appointed with tons of light, modern artwork, and SO MANY PILLOWS. Two thumbs up for reusable glass water bottles in the rooms and fill stations on most floors and LOVED the nespresso machine in the room. I thought the glass door in the bathroom into the toilet area was awkward and I wish it weren't there. Staff are friendly and go out of their way to make guests' stay comfortable. Chef's table breakfast had perfect black coffee, delicious pastries, Greek yogurt, oatmeal with fixings, sliced fruit, berries, local honey and jam, at least one warm egg dish, and smoothie shooters. Notes: there's a noise ordinance banning the rooftop bar from being open after 9pm.

A great spot and a safe and wonderful place to visit Denver. Restaurants and activities are nearby. The rooms are nicely appointed with cool robes and little touches of elegance. My room had some dangerous glass doors that impeded movement and had to be remembered at 3 am. Not much for views not the rooftop bar is a sweet place to hang out. Food was fair but not worth hanging around for.

This Marriott property is a short walk to Neiman Marcus and mall. The best part of the property is that is is easy to drive in and out of and the surrounding area offer numerous shopping, dining, and wholefoods is right around the corner. As of December 7, 2020 the covid restrictions include closure of restaurant/bar, no housekeeping, and gym is currently by reservation only. Pool, hot tub is open and bottled wine and other alcoholic beverages are available until 10 pm. They are currently offering valet. Rooms are on the small side, clean, and modern. Great for a business trip, but very basic rooms, I'd stay somewhere else if you don't want to feel cramped. Large TV and coffee in room. No offer for upgrade as titanium member, no greeting for elite status or offer of late checkout. Check in lady was also working valet. Not horrible service, but not the special Marriott I've experience in over 100 stays. JW Marriott is right across and would seem to be the more luxurious option. Refillable glass bottles in the room, not sure if I trust how those are cleaned and handled so I just bought bottled water. Community style toiletries at this property. I would stay here for a quick overnight, but I would pick a different place if I had a few days to spend. Overall this location is 4 stars.

This is only a review for the rooftop bar. It's relatively small and filled with trendy people, so be prepared to stand. They made good cocktails and gave recommendations.

Had a beautiful night at the Jacq after a stay in Boulder. Walked right out the front steps to the cherry creek art festival. Concierge was nice and so was the bar area. The complimentary umbrellas came in handy as it rained on and off throughout the day. There was many high end stores and boutiques to browse as well as many dining options. Kevin was nice enough to look up the artist of the painting in my room for me so i could buy a print for myself when i returned home. Breakfast was so so. Both our bagels were burned and the avocado not quite ripe but there was a buffet in the back with other options to nibble on. The rooftop was such a perk, it's why we chose JACQ as a contender for lodging. The robes in the room, Oh no I'm gonna have to call back and ask for that brand too! Also there should be a pair of slippers for women as well, There was only one for a man. While I didn't sleep much at all, wasn't feeling well, it was one of the most comfortable beds I've ever been in, and i couldn't hear anything outside. Will return happily!

I travel a lot for work and have my fair share of stays at hotels. The Jacquard is a brand new Marriott hotel and has a great staff as well. Everything is beautifully designed, from their modern bathrooms to their lighting. I managed to get upgraded to the Mountain View room, but did not notice many mountains. I loved the soft Turkish towels and the bathrobes. The bed was also very comfortable. During my stay, while raising the shades, the chain broke due to the shades being so heavy. The hotel should look into this; however, the maintenance staff fixed the chain and shades when I returned to my room later that day. Every night, there is a turn down service where they turn on your TV to the fireplace channel, and lay a bathrobe and offer some caramels. There are some glass bottles in the room to fill with water, but I did not see any water filling stations on the floor even though there were signs for a water station. There wasn't any sign at the actual water station where there was a functioning one either. Location wise, the hotel is near a shopping center and some restaurants. Most of the surrounding area seemed pretty new. The bar downstairs makes excellent cocktails and has a great atmosphere. I did not have a chance to have breakfast there, but most entrees were around $15. A good place to stay when traveling through Denver, and hope to stay there again when I have a chance.

Pass on the Kisbee! Terrible service. We arrived for our reservation and were turned away because "a larger party was given your table". But to be fair they did offer us lounge chairs by the pool and even pointed out that "you can just put your plates on your lap".

Such an amazing hotel. The front desk wasn't very personable but the valet guy more than made up for what the front desk lacked in hospitality. He was amazing. The hotel was extremely beautiful and clean. The rooftop pool was amazing I wish we had more time to enjoy that, however you need a reservation to be at the pool.

PLEASE READ THIS BEFORE YOU BOOK: We parked the car with the valet service on the Friday afternoon we arrived, and did not use it while we were there. Upon check out we obtained the car and in the next few hours I realized that my car had been ransacked and items stolen from the console. This included the keys to our home, the garage remote, and the car registration (with our address). Needless to say, we were set up to be robbed. We rekeyed the locks and got a new remote. After several phone calls, finally reaching the GM, he said he would look into it. I did get an email that the claim was sent to Town Parking. The next email was that Town Parking was not taking any responsibility for items stolen. No recourse from the Jacquard, no recourse from the valet company. Find another hotel, it's not that nice anyway....and sure not worth being at risk to have your home robbed. Note: this review is for the hotel in DENVER.

This is my kind of place. It's posh and uppity and i loved damn near everything about it. The lobby is great, the bar and restaurant really nice (restaurant a little too bright during dinner, but later when the lights go down a bit its perfect.) I was bummed the rooftop bar wasn't open in the cold. It's colorado people! Put some heaters out there, a fire pit or two and we are good to go! The rooms were gorgeous, such cool touches like the glasswear, refillable glass water bottles and books you could take with you! I loved it and i would go back again and again. Give it a shot, you won't be disappointed.

I mean come on. Sean, Niveah ( I am sorry if I misspelled your name) both EXCEPTIONAL customer service reps. We randomly and last minute chose the Jacquard for the Saturday before Mother's Day. We travel twice a month and pick new spots and whatever really stands out to us, well we obviously return! Sean managed to have a signed birthday card for our son, Champagne for the adults, and sparkling cider for our 6 year old, AND these amazing cookies, that we ended up dipping in our coffee the next morning, all waiting for us in our room before we arrived. Niveah greeted us when we checked in and she was all smiles and such good energy. I was a little tired after an adventurous day and she truly brightened my day. She also brought me a wine opener so I could enjoy a glass of wine to end our evening. She saved this mama. The shower was so relaxing, and the smell of the shampoo and body wash was delightful, even my child commented on the smell. The beds were SO comfortable. It was also really nice to have the black out shade. My son actually slept in a little bit longer than usual. Due to the rain we didn't get to enjoy the rooftop pool but that is definitely icing on the cake. The hotel is within walking distance to everything you need so the next morning we walked to breakfast and shopping. THANK YOU to the staff for having a seamless check in, an excellent valet, and clean rooms. I also do want to point out that you could fill up your own water with GLASS (yay for no plastic) and you could choose cold, a little warmer, or sparkling. Water and waste is a huge deal to me so again nice work Jacquard. We will definitely be seeing you guys again.

This is a great hotel. Hip and beautiful interiors. Has all the creature comforts. My stay here was peaceful, and quiet, which I needed for video meetings. I had a room in the SE corner with a decent view. The bed was perfect. Plenty of fluffy pillows. Oodles of plugs and ports for your tech and gadgets. A great swivel chair and desk for working or reading, including a footstool and side table. I liked that there was enough but furnishings and counters for my various needs. Hotels with not enough lighting and barely any work spaces are the pits. This room is definitely suited for a work-away-from home space. I was even able to set up my own lighting stand for video. Other features: Convenient reading lights by the bed. Slippers and robes! A Nespresso (but no tea in room). In room fridge. Both rain shower head and hand spray. I appreciate the common toiletries like shampoo and conditioner fixed in the shower, rather than the individual bottles, since it is more environmentally friendly. The small lighted makeup mirror was great too although mine didn't work, prob cuz it needed new batteries. Food: The Narrative restaurant on the first floor had healthy breakfast options and a sophisticated vibe. Glass carafes could be filled with sparkling or still water in the hallway, which I loved. Again, less plastic and waste, and unlimited clean filtered water for me. Gym: clean, well stocked. Very quiet but high open ceilings. Could use some yoga mats, water inside the gym, and TVs that work. Pool: rooftop. Beautiful views. Lots of towels and seating. The bar and restaurant require reservations in the evening. Car/Parking: valet only for $49 daily. They are fast and friendly. If you need a local ride to a closeby restaurant or mall, they offer complementary rides in their Tesla X house car. Neighborhood: across from cherry creek mall. Walkable and safe with lots of nice restaurants around. Internet: high speed with no login. One day I had an issue with Microsoft Teams but the next day zoom worked super fast. Their phone support number given to me by the front desk was so helpful. Staff: It's a pandemic, everyone is short-staffed it I didn't notice it much. Everyone was friendly and knowledgeable, and willing to help. AJ was the night clerk - cum - porter - cum - valet who was fast, efficient, and never seemed rushed. Guys needs a raise! Would stay here again!

I really like this hotel! The only thing keeping me from giving them 5 stars was the first room they gave us was not cleaned properly. There were used contacts and a nasal strip and other things next to the bed. Each time we walked by the housekeeper to our room, she was busy talking on her AirPods. With COVID & everything we really wanted to be sure our room was clean. So, once we got a new room we wiped it all down just to be sure. The bed is so comfy! Definitely my favorite hotel bed and pillows. The pool and hot tub look amazing, they were closed due to COVID, but it was nice to go sit on the rooftop. The hotel is awesome. I highly recommend it!

This hotel is not worth the cost. The rooms are dark and tiny. The bathroom is very odd witch only clear doors and the toilet is set to look and feel like a stall. There is a very long wait for the elevators at all times. You can not call the front desk from your room. In my room they locked the hand soap in the shower and gave me shower gel to use to wash my hands at the sink. Glad there was also a bar of soap. Kind of a silly but annoying mistake. Housekeeping is only by request. Most frustrating of all is they have a policy that they throw out all medications left behind. I left medication accidentally in my room. I called a few hours later and was told housekeeping throws out all medication. Seems like a very odd policy. Some medications are dire and very expensive. People make mistakes and accidentally leave things behind sometimes. Customer service at the front desk is excellent but this hotel price point doesn't really seem aligned with what it is.

The minute we arrive, Jared took care of us. Jared has great attention to detail and provided great service. When he saw me and my colleague sitting down to eat, he dropped off bottles of water for us. Love this place. We have been here for 8 days and the service has been amazing! Thank you so much to them for a great experience.The room is a great size and the pool looks amazing! I would definitely recommend this hotel to anyone in Denver. Also received great customer service from CarrieAnn. I forgot something in my room. She checked for me right away and even took time to ship it back to my house. Overall, awesome hotel and awesome staff! Very hard to stay in other hotels after experiencing Jacquards guest service.

Wow. This place is supposed to be elite, but it is only so so. Climate system broke twice and it's very hot, rooms are smaller than less expensive hotels, lack of drawer space, door on bathroom is difficult to open, shower leeks and gets water all over the bathroom. I stay at Marriott all the time and Springhill Suites and, Courtyard are far better. The meeting rooms are nice here, but given that parking is $50 per night and rooms are $400 plus per night it's better to stay somewhere else while having your meeting. I would give this a $129 per night max stay rating, which is great so long as you are not paying 3x that.

Spent a few days at The Jacquard. Excellent property, staff. Narrative spectacular. Highly recommend. Ask for Troy at Narrative. Will really take care of you.

Very nice boutique hotel in Cherry Creek. Rooms are stylish. Yes, a little on the small side, but quite normal for boutique hotels. Fitness center was well equipped, including 2 Peloton cycles. They have a brand new Model X that can shuttle you short distances. Had an issue with sewer smell in my room, so they immediately moved me into an upgraded room within 10 minutes. So kudos for the customer service!

Booked a king suite and confirmed the morning of my arrival. Upon my check in, I was informed that they had overbooked the suites. I was traveling with my college age daughter and asked for a nice adjoining room. After waiting over 15 minutes for the them to locate the room they gave us a room on the 7t floor. We indeed have adjoining rooms, but one of the rooms was a handicap room (which would have been fine if I was informed ) and we overlooked the roof. So we went from having a mountain facing suite to a couple of sub- par rooms. The housekeeper left their cleaning rag in my room and an extra pillowcase. So that was interesting. Upon returning to our room one of the keys did not work. After 4 trips to the front desk, Nico was super helpful and came to the room engaged maintenance and got it fixed. They did not say what the issue was. I am now laying in bed listening to construction noise at 9:30. The pool area is in complete decline the furniture is faded and in need of replacement. It is now 9:45 after the desk said the street noice would be over at 9:30. Terrible experience will not stay here again and do not recommend

What great service. Christian on the rooftop bar was so kind, welcoming and fun. Made my whole family including kids feel welcome. Made them a mocktail and something stronger for the adults. View was great, guacamole was great, but Christian's service and awesome attitude will have us refer this place to others.