The Jay, Autograph Collection

Booked an ADA room and it was nice and spacious. Bathroom was big with enough space for a wheelchair, and had a roll in shower. Nice and modern ambience, would definitely stay again! Only issues I had was just confirming the room type, so I had to call and confirm before staying since the booking was not the most intuitive. Also, the valet service could use some work but not sure what they could do. There's just too many cars coming in and out considering San Francisco parking, and the limited lobby area. Otherwise hotel staff itself is nice and friendly.

We stayed in the hotel with connecting room which is great for our group size. Location is good, walking distance to most of the tourist spots. We used big bus tour to get us to places and there is a big bus stop right out side the hotel. Staff is very friendly and polite. Our room is right next to the lift and I can hear the machine noise when I am in bed, light sleepers might want to request for rooms away from lift. Room key is not necessary to be used to get to each floor, this might pave a concern for some people who are highly concerned about security. We also don’t have bathtub in the room which is something I don’t normally wanted to use but with SF walking condition I actually think having a hot warm bath would be really nice. Otherwise we had no problem during our stay at all. My kids in fact loved this hotel.

Before we arrived, kinda knew the hotel was awesome, but were not ready for it in person. We were greeted by a doorman, who informed us that front desk was on third floor. The pictures don't do justice. Working for Marriott you look at rooms different than a regular guest, based on your home property. We were given a room on the 22nd floor with a balcony looking towards Oakland. The bedroom was a king bed, but probably fit a second king in room. The bathroom was large enough that 2 people could have been dressing with a person in the shower, which would fit 2 people. Only complaint we had was the shower door handle was not attached on the one side, but was fixed up on our return that night.

I had a lovely three-night stay at the Jay. All of the staff were very friendly and accommodating to requests - excellent customer service. My room was massive and very comfortable, I was kindly upgraded after arriving very late at night after a 9 hour flight.||I wish I hadn't been in so many meetings and could have spent more time hanging out in the perfectly curated living room. In-room breakfast was delicious and arrived quickly. I would return to the Jay.

This hotel is beautiful. The rooms and bath are wonderful, and beautifully appointed. But the attention to the lighting in the room, that’s offered, is exceptional, right down to the bed that is under-lit and softly lights up if one is moving to the bathroom in the middle of the night. |The hotel, the third floor reception, restaurant, bistro area, outdoor bar and lounge are stunning. Excellence in design is everywhere, from the beautiful curved wood structures and gorgeous furnishings. The staff was delightful. A 5-star experience that we loved. We will return often.

From the moment we pulled in for Valet to Check-in to Check-out we had a WONDERFUL stay. Treated with such kindness and care by each person we encountered that works at the Jay. Our room was beautiful, the outdoor bar and staff were amazing and we had them hold our luggage while we spent the entire day out and about until our evening flight. Room service was quick and I was really impressed with the quality and portion size. Seriously a great stay all around!

This location is in the Financial (Downtown) district which is close to the Ferry Building (5 minutes walking). This hotel is on a corner and when you reach the front door, you can tell it is a "fancy" hotel. The doorman will greet you and the door is made of Wood which I love. ||You take the elevators to the third floor and from there, you will go to the front desk. The staff will greet you with a smile and they are quick! They call me by my last name and asked if there's anything they can assist me with even after we checked in. Now our flight landed EARLY. I mean 7AM early and check in is not until 4PM. So we had time to kill. They were able to hold onto our bags while we explore the city but wouldn't you know it, within about an hour or so, our room was ready. They texted/called and by the time we came back, the room was ready with our bags. How cool was that. I was nervous because we have kids under 9 and they were restless and COLD. So they wanted to get into the room ASAP. ||We stepped in and it is clean, beautiful and just really well laid out. The bathroom was spacious with plenty of room for a family of 4. Amenities include coffee machine and some toiletries but if you forgot something, call to front desk and they can provide. I think we got toothpaste from them. Great service.||Let's talk about food and drinks here. They have 1 restaurant and 1 bar. Which is totally fine by me. They don't have much kid friendly choices but that's ok. We were in downtown surrounded with many options. ||OVERALL? I love this place and would definitely come back!

I recently had the pleasure of staying at The Jay Hotel, and I must say, it was a fantastic experience! The location couldn't be more convenient, making it easy to explore the city and access all the nearby attractions. The rooms were a highlight of my stay—comfortable beds ensured a restful night’s sleep, and the views of the city from my room were simply breathtaking. Waking up to that skyline was a treat! I was also impressed by the gym facilities. It was above average in both equipment quality and cleanliness, making my workouts enjoyable during my stay. The staff at The Jay Hotel were exceptionally friendly and accommodating, always ready to assist with a smile. Their hospitality truly made my visit memorable. Overall, I had a wonderful experience at The Jay Hotel and would definitely stay again on my next visit! Highly recommended!

The hotel is good but WATCH OUT FOR THE VALET PARKING (third party). They STOLE items from the car (headphones, a kindle and boxing gloves). We made a claim and they are not responding anymore. We sent an email to the hotel for follow up and compensation. Waiting for their response

Amazing experience. I'd wanted to come here for a long time and finally found a week with rates more within my budget. Special, unique and attentive. Doesn't feel corporate like the Hyatt Regency. The decor is modern but still tranquil and homey. They call this "warm brutalism" or something. I found it very relaxing and my vibe times 10. From the curtains to the boucle sofa, to the electric kettle and soft lighting. Even the soaps and lotion were excellent. Very friendly staff. The Third Floor restaurant has a fabulous breakfast and super cool vibes (and food) at night. Only (minor) complaints: I booked a "skyline view" room and they initially put me on the 6th floor? Then 20th (and that was after check-in folks acted like the situation might be a challenge), which had cool surrounding building/obstructed views... but skyline? It wasn't. Also, the in-room TV offered Netflix, but you have to use your own subscription? They should just make Netflix, Max, etc. complimentary.

I had an amazing five night stay at The Jay. I splurged on the valet service, which is a little steep even for SF, but the in and out privileges made things convenient; I'd recommend it if you are planning on coming back to the hotel to rest and freshen up before heading out again. Otherwise, there's a garage across the street. As soon as I arrived I was given a warm welcome, and the staff helped me with luggage and settling in, so everything went off without a hitch. I only have vague memories of staying at Le Meridian, but the renovated Jay is much superior. My room felt new and was very clean and tidy; I loved the modern decor and the natural wood accents, which actually made the room look/feel a lot like my house. One of the better fitness centers I've seen, too. It could really use a barbell and plates for bench press, but there were dumbbells (which only went up to 50lbs, but eh, good enough). There's a bowl of apples that I appreciated! Being open 24 hours was also nice, since your schedule isn't going to be very regular when you're traveling. I'm going to give four stars just because of one little thing-- There's no microwave anywhere! I don't necessarily expect one in the room (though this isn't even uncommon), but a communal one would have been nice. I had a ton of leftovers over the course of a five night stay!

This is my first time to book an autograph collection hotel which is elevated experience. From the first contact people in the lobby of hotel where we ask to temporarily park for unloading our luggage and check in the 3rd floor reception desk all of them are very friendly and helpful. As you walk in the lobby, they have this comfy sofa seating area then you head up to elevator to check in the reception area 3rd floor this is where the bar and restaurant is located. We're warmly welcome by Tecla. She make sure we got the best room available for our Marriott BonVoy benefit. We got a well appointed room upgrade with seating area and a beautiful view of San Francisco golden bridge is a nice touch. We love the cute hot water kettle which is very useful. You have enough supply of lotion, shampoo, body & hand wash for the duration of your stay. I love their bed super cloud like as I slept like a baby. The ambient lighting throughout the room especially in the side of the bed frame is a great help be because it is motion sensor. The bathroom light is also adjustable. They also have a hair dryer which is Dyson like and a very useful steamer to freshen your clothes. We also enjoyed their huge smart TV. I love their shower floor stone tile not slippery and the shower head. My only issue is no bath tub which would have been a relaxing retreat from an outdoor city adventure. It has two luggage stand and two bath robes. All floors are equipped with filtered water dispenser which is great for all guest. We really had a great time with our Jay experience and couldn't get enough of this amazing city, that's why I left my heart in SFO!

This hotel is beautiful. Our stay here was wonderful. The views are phenomenal- you can see the transamerica building, coit tower, the water, and more. It's walking distance to Chinatown and pier 1. There's a fun pier 1 marketplace and there's so much good food around the jay. It was very clean around the hotel too. I know people come to San Francisco to explore but the fitness room was, by far, the best I've ever seen in a hotel. Parking is pretty steep- $75 for a one night stay but we stayed 12 until 4 the next day and it covered that whole time.

Celebrated our anniversary and this place did not disappoint. The ambiance was amazing. The view of the Bay was spectacular. The bed is comfortable, it felt like home. The location was close proximity to restaurants and shopping. The staff is very friendly and helpful. Thank you Ms. Vicki and Jennie for amazing experience. We will definitely book again for our next visit.

I have stayed at many hotels in San Francisco. Compared to other marriot hotels in SF that I've stayed at such as the The W and the JW Marriot, this ONE IS THE ABSULOTE BEST HOTEL. I think it may be in fact my new favorite hotel besides the Four Seasons. The hotel is 8 months old and the hotel felt new. From valet to check in, everything including the service I recieved was exceptional. Since it was my birthday they upgrade me from a standard king room with city view to an executive king with bay view and that room was incredible!!!!! It made my birthday extra special and it made me so happy to just be in the room. The interior design was amazing. I couldn't get over how NICE the room was. Considering it is SF, the room was very spacious. The glass windows were a nice touch and the view was incredible. Overall for the $230 I paid for the night, WORTH EVERY SINGLE PENNY. I think I may have found my new go to hotel in SF. The bar was awesome. It was busy for a Friday but that was expected. We sat at the bar where we found Port wine on the wine menu, it made my night. We took up a couple glasses of wine up to our room where we enjoyed the view and my birthday the rest of the evening. Valet will cost you $90, which is very price but that's SF for you. There are other parking garages within blocks for $38-$48 bucks so just a FYI if your looking to save some money. A BIG THANK YOU to the Jay for the hospitality. Can't wait to come stay here again. I'm a true fan of this Autogrpah Collection hotel. 10/10 if you ask me, come stay here if you haven't already.

Short Review: A nice, clean, safe place to crash in the City. Near the financial district and wharfs, so no (or very little) homelessness and graffiti and trash. Rooms are great and a nice size. Food/drinks at the bar are on point too. Long Review: I'd never tried this hotel while in SF and needed a nice, clean, quiet, safe place to crash for the night. The Jay does not disappoint. Large, upscale rooms. Great food for in-room service or at their restaurant (two separate menus), views of the ocean, a covered outdoor patio with several fire pits, and awesome, friendly staff. It's also in a part of town not overrun by the unhoused. I don't wanna judge or anything, but I just don't feel safe sometimes walking back to my hotel from dinner. You don't get that here. It's also close to the wharfs, Chinatown, and Pac Heights. I'd stay here again for sure.

What a beautiful hotel! I stayed here for a weekday evening with my husband when we were both working in the city during the week. It's conveniently located near the Embarcadero and many companies in the financial district so it was easy for both of us to walk to our offices the next morning. The room itself was beautiful, clean, and spacious with 2 beds, a desk area, and a good sized bathroom. The floor to ceiling windows made for a really nice sunrise in the morning, but they do have curtains if you'd prefer to sleep in. The beds were pretty comfortable too and they gave ample pillows, though the "queens" felt more like full size beds. I appreciated the amenities they offer in-room too. There's a HUGE TV, though we didn't get to watch so much. I thought it was really cool that they had a kettle (of the Fellow brand too, okaaaay $$$) with packs of steeped coffee bags. Much cleaner than the mini coffee makers that usually come in hotel rooms. I loved that they had lots of "small" lights: reading lights by each bedside, a lamp in the middle of the two beds, plus multiple lamps throughout the room. They also have a couple of robes available for your use. The whole design of the hotel is so sleek and so my vibe. The wood accents (and hotel key!), the black decor and soaps/amenities/etc, the white tile and sheets - everything was so luxurious. It's not a cheap hotel and the valet isn't either. We only parked our car there for one night and spent $82. I think they might have a stay + valet package that I would recommend looking into if you plan on parking there for awhile. A beautiful + convenient hotel overall!

Really lovely check-in staff and the aesthetic of the hotel is gorgeous. The room was huge and had a great lounging area with a couch and easy chair. Everything is modern and clean. We ate dinner at the restaurant and it was delicious. Definitely get the cod. The only drawback was valet. We requested our car 25 minutes before as suggested and 45 minutes later we still didn't have our car. I finally checked in with the valet and they had neglected to write down that we needed our car despite the confirmation text I received. Luckily, they then got it quickly, but unfortunately backed it into another car when pulling it into the space in front of the hotel. It didn't seem to be more than a tap, and I had to get my friend to the airport so I didn't stick around to check it out further or make a report, although I did call the hotel later. I hope it didn't damage the truck that they hit.

It was my first time staying at his hotel and I picked the perfect one to celebrate our anniversary. Jenna was super friendly at check it and made a great first impression. The Executive Bay view room was amazing. The view was phenomenal and the room was very clean, modern, and comfortable. The location was great, and walkable distance to restaurants and the Ferry Building. I will definitely be back for another stay.

I chose to stay at The Jay Hotel because it is a new Marriott Autograph property that opened in November 2023. Formerly the Le Meridien, it features 360 guest rooms and is located directly across from the Embarcadero Center. The hotel's interior was reimagined with warm and luxurious touches. Our guestroom on the 22nd floor featured angled floor-to-ceiling windows that provided lots of natural lighting, plus a view of the Bay and downtown skyline. The mattress in our bed was obviously a premium brand. However, the pillows left a lot to be desired, one was rock hard, while the other was half as hard. A bad pillow makes it hard to get a great night's sleep. The room was spacious, clean and everything worked, as expected. Probably my biggest disappointment was the lack of recognition of my Bonvoy status. No discussion of a room upgrade and no thank you for being a lifetime Titanium member. The hotel doesn't have a lounge for Bonvoy guest usage. They will provide you with a voucher for continental breakfast, but you have to order that thru room service. I would have preferred the option to dine in their restaurant. The Third Floor restaurant and lounge are new and operated by the Omakase Restaurant Group. The menu is described as a California slant on Asian flavors. The outdoor lounge is spacious and features heaters and firepits for cool evenings.

I'm an Ambassador Elite member, which requires staying over 100 days at Marriott hotels in a year - essentially spending half the year in their properties. Unfortunately, I had a deeply disappointing experience with the management and staff at this hotel, particularly the valet and front desk teams. They refused to honor any of the benefits that come with my status. After an unpleasant encounter with the manager, we decided to cancel our reservation and head to another Marriott hotel right away. Today is my birthday, and the lack of accommodation and welcoming attitude was especially disheartening. In the hospitality industry, you simply don't treat people this way, especially on a special day. It's a poor reflection on the hotel. I've stayed at many Marriott hotels worldwide, primarily in the U.S., but this was my first and last time at this particular location. It truly felt like they didn't want us there, and they did everything possible to avoid accommodating us. It's a shame, especially for a hotel that's part of the Marriott brand. I wouldn't recommend staying here--there are far better options in the area.

Found my new favorite Marriott property in SF! Almost didn't want to leave review so y'all don't blow up my spot, but I'll share because it's really that great of a property. It can be on the pricey side depending of the time of month, but you know how it is -- you get what you pay for. Here are some pros to help you in deciding whether or not to choose this property if you plan on staying in the area: * beautifully designed with a lens of contemporary luxury. * spacious and thoughtful interior design for rooms, lobby, and exterior. * extremely comfortable bed, pillows, etc. * love the in-room living area with gorgeous furniture * professional and courteous staff -- and all staff we interacted with were incredibly friendly and helpful. * perfect central heating and cooling system -- worked quickly either way. * 3rd floor restaurant and bar * close walking distance to a lot in the city Cons: * overpriced overnight valet parking * closest Safeway is about a 10 minute walk -- okay during the day but a mission at night. The website describes its property as: "Experience San Francisco like never before at The Jay, Autograph Collection. Located in the heart of the city on Battery Street, our downtown hotel is surrounded by San Francisco's most iconic walkable neighborhoods. Take a stroll along The Embarcadero, Union Square and North Beach, Fisherman's Wharf, Chinatown, the Ferry Building, the Golden Gate Bridge and of course the Financial District. Then settle in to one of our 360 luxurious rooms and take a glimpse through our floor to ceiling windows and marvel at the remarkable skyline and unparalleled views of the San Francisco Bay."

Our room was amazing! Beautiful floor to ceiling windows, view of the city and bay, and we even were able to see the fireworks on July 4th which we didn't expect! Very clean, fully stocked fridge, and nice bathroom and shower. They assembled the crib for us and it was ready in our room when we checked in. Each staff member we interacted with was so kind and helpful. The only thing I would have asked for differently was it seemed impossible to find milk for our toddler! Husband had to walk a couple blocks to a convenience store for this a few times. Other than that, perfect! We would happily come back!

The former Le Meridien underwent a remodel and a rebranding and is now "The Jay". Back in the day, Le Meridien had a lobby on the ground level and I find it incredibly awkward to go up to the third floor just to check in. Le Meridien also had free coffee and tea for guests on the third floor, but now it's the hotel restaurant and bar and nothing is offered for free. Le Meridien charged $65 for overnight valet parking. The Jay? $80! We thought the noisy elevators were an artifact of the construction, but they are absolutely as rickety as back then. That being said, the newly remodeled rooms are gorgeous - they did a nice job for sure. The hotel is in a decent location - 5 min walk to California St, 10 min walk to the Ferry Building, 3 mins to Transamerica, 10-15 min to Chinatown, etc. A very good and reasonably safe location in SF. Pro tips: - Do not park your car with the hotel - use the 1 Embarcadero Center underground parking garage (entrance on Front St, between Sacramento and Clay), which is about $45 per 24-hour period (vs. $80 at the hotel). - Ask for a room AWAY from the elevators - these are the loudest elevators in Northern California and light sleepers will be absolutely fuming - There are water refill stations on every floor - great for filling your personal bottles or the reusable metal bottles provided by the hotel. Hurray for eliminating plastic bottle waste!

First time coming after the meridian! the upgrades are AMAZING! very aesthetic.... great staff and overall so happy with our experience..... From valet parking to checking in and accomodations. There is parking across the street it is $35 but there is curfew but super safe. Plenty of eating options walking distance. Views are great! and the aesthetics! Great JOB! Im coming back forsure

I'm going to be honest, I don't know how much it cost for the room, thanks to my company for the one night stay.This review is strictly for the room which is 5 star worthy but I don't have time to check out the gym, or amenities so I'm going to hold off on the last star. That said, I am impressed by how clean and nice the room I have is. I heard this is a newly renovated hotel and it shows. Everything is nice, modern, clean, and crisp. I like how big the room is with the couch on the side, which I enjoyed lounging on -nice and firm. The bathroom was modern, and I love the showerhead in the bathroom. I was sad the bathroom didn't have a tub but for a standing shower, it's great. The lights on the headboard and the reading lights were a very nice touch. Vegan bath products, and wood room key felt very Bay Area which I appreciated. I would love to stay here again -price dependents! Haha So far, enjoying my stay!

This is my new favorite hotel in the city. This hotel is in the financial district and is close to the Embarcadero and China town. This hotel is GORGEOUS. It's modern but comfortable as well. Every staff member was kind and helpful. I'm a Marriott gold elite member so I was upgraded to a partial ocean view. The rooms had floor to ceiling windows, perfect for viewing. I'm sure the upper floors had a marvelous ocean view. The bed was comfortable and the room had a large beautiful sofa. The room was well thought out: meaning there were many things that just made sense: auto dimming lights in the bathroom for late night bathroom runs, the placement of the shower handle not under the shower head, the placement of the electrical plugs by the bed. I definitely didn't want to leave the comfort of this room. We'll be back!

Feb2024 We had a weekend planned for visiting the area for Chinese new year and a show. The proximity of this location to where we wanted to go worked well for it. There's a market also close by in case you need anything. Staff at the location answered any questions that we had during our stay. The price was a bit higher than similar we'd seen out in the Union Square area, but the location for this worked best for our needs. The room was nice with a number of amenities that helped. I liked having a hot water heater considering some of the late nights we had. The decor was clean and comfortable for the time. The only downside I'd say was that for one of the days, the elevators seemed to take turns shutting down and then all 4 completely by one point in the evening. Through talks with the staff on the lobby floor, we were able to use a staff elevator to make our way up though.

Excellent and the best hotel in the city of San Francisco!!! My booking reservation date got mixed up, but the check in staff was so helpful and quickly gave me the phone number to call since we used Marriot Bonvoy. Everything was resolved under 20 mins. The bartender at the bar lounge on 3rd floor, I forgot her name, she suggested and made very good drinks for my husband and I. She was very funny and sweet. We absolutely loved staying at The Jay Autograph Collection. It was very nice and clean hotel, super modern, staff was so nice, the location was perfect for our trip. We definitely will come back.

Love love love this hotel! All the staff were extremely kind,attentive, and helpful. The hotel room itself was very nice, and spotless! The bar and outside patio were super nice as well. Only thing that wasn't so great was the breakfast in the morning so I would skip that... but otherwise, we will definitely stay here again!

Very clean hotel. Nice restaurant and bar on the third floor. Good central location. There is a hop on hop off buss stop located just next door for a tour of the city.

favorite hotel I've stayed in San Francisco by far. So modern & love the shampoo, conditioner & body wash. Very comfortable bedding, black out curtains, and cute little rooftop patio to get drinks. Best part is that it's part of Marriott!

This is our third time staying here, previously known as Le Meridien. We love the location, being close to the ferry building, "cleaner", and less crowded compared to other neighborhoods. With the name change and interior upgrade we loved the furniture updates. Here are some things we loved vs. things they can improve on. Pros: -TV included built-in Netflix and YouTube app - Spacious pullout couch for our corner bay view suite (1-bedroom), this was perfect for our pre-schooler to sleep on - Kettle to boil water Cons: - No in-room microwave or any communal microwave. Very inconvenient for families - Bathroom could use better ventilation - Windows aren't noise insulating, can hear loud car alarms/sirens - pretty terrible tasting instant coffee bags - Doormen aren't very helpful. Most of time when we had our hands full and couldn't open the doors, they neither opened the doors for us (on their phones) or just blocked door button but don't press it for us

Beautiful hotel in a great location. Lobby, bar and restaurant are exquisitely decorated. Our room was large and very comfortable. This is our new, favorite hotel when we stay in San Francisco.

The Jay Autograph hotel is part of Marriott Bonvoy chain. As a Titanium member we are used to having a concierge lounge and/or free breakfast included in our stay. I contacted the hotel front desk and operator and they do not have a concierge lounge. I asked about breakfast. We really wanted coffee. He said we could have a continental breakfast (3 pastries and fruit) but it does NOT come with coffee/tea and we could only have it via room service. Every continental breakfast I've ever ordered comes with coffee/tea. He said there is coffee in the room. The coffee in the room is a tea bag you put in hot water. See picture. We had a cup of the coffee in the room and it was TERRIBLE. He even admitted that it's bad. They have a coffee bar and it feels like they are trying to push people to purchase coffee there. The manager Sinaja was unaccommodating. We ended up walking to Starbucks around the corner. We upgraded to a suite while booking our reservation. They really did a nice job modernizing the rooms. The upgraded suite view sucked. See picture. We asked for a different room and one wasn't available. Ohhhh. And the soap, shampoo and conditioner in the bathroom smells atrocious. Who wants to walk around smelling like tobacco, leather, saffron, sage etc.? YUCK! Overall pretty disappointed in this hotel. There are many options in San Francisco. We stayed at The Palace Hotel down the street last month and it came with an amazing breakfast and the rooms were nice. My recommendation is to stay somewhere else. We will not return.

Just wrapping up our stay at the newly opened Jay Hotel. The experience has been great from the second we drove up to the door. Great reception, the rooms are beautiful and the food has been wonderful. It was a quick holiday getaway for us. They made it perfect!

Great hotel. Really convenient. The valet is a little overpriced. But there were a lot of other public parking around within a walking distance. Clean hotel. Plastic free. Everything is paper or glass. The food and drinks are great in the restaurant.

The Jay Hotel in San Francisco is a fantastic place to stay--beautiful rooms, great location, and a comfortable atmosphere. However, for the price, the check-in process is severely lacking. When I arrived on a Sunday night after a long day of travel, the line was extremely long, and there was only one person working the front desk. With the rates they charge, you'd expect more staff on hand to help guests get checked in promptly. After traveling all day, the last thing anyone wants is to stand in a long line just to get to their room. It's a great hotel, but they really need to step up their service in this area. Updating my previous review to say that the rest of my stay was very pleasant. The service was excellent, and I really appreciated the attention to detail. The complimentary workout clothes dry cleaning was a huge perk as well. Overall, a great experience!

In love with this hotel! Beautiful interior, incredibly friendly staff, smells amazing, pristine linens, so comfortable. Walking distance from Pier 1 marketplace and Chinatown. A true vacation stay in the city. I've added a day on my road trip on the way back through so I can stay one more night!

My family and I enjoyed our stay here at the Jay. The valet staff, bellman, & the person who checked us in were all so friendly and accommodating. This hotel is in a good clean area and there's a lot of great places to eat nearby. I really loved the decor, it gave luxurious, contemporary, & cozy vibes. In the morning we ordered breakfast to our room. The meals were very simple but delicious. The potato's were cooked to perfection, very fluffy in the inside and crispy on the outside I also really loved the sourdough bread they served lol. My only complaint is that the soap, wash, & shampoo had a very unpleasant strong smell, it kind of gave me a headache. But overall I highly recommend this hotel!

We branched out to try the new Jay hotel (previously Le Meridian). Valet and check in (Tecla) was warm and friendly. Room was off the hook amazing. Brand new renovation was even better than the photos. So many incredible details. Pleasantly overly surprised. Restaurant and bar needs some stepping up however. But sure time will fix that. Stay here!

Very nice ass hotel, prob the nicest my family has been to! The room is super clean and modern looking. The room is expensive but def worth it when i aint paying! The room comes with pretty good view, you can see the bay bridge from the room. Will def come back again when in frisco with my birds

Beautiful hotel! Modern decor. Perfect for gym buffs. The check in was quick and friendly. My room was spacious and had an amazing view. I loved the large bathroom. The water pressure was great. The blow dryer was better than most I had found in hotels. The shampoo, conditioner, lotion, and soap were luxurious. The tv was huge. The bed was so comfortable. I loved the pillows. The night light going on when I got off the bed was very helpful. The robe was soft and cozy. Every single staff member that I passed greeted me warmly. The location was central to so many of the places I wanted to visit. I would choose this location again based on the exceptional customer service oriented experience.

Don't know quite how I've slept on this hotel, but it is really a gem! If you love a mid century modern vibe, this is it. Many of the rooms have a beautiful view of the bay and city views. The check in was smooth and unlike many hotels in the area, checkout is at noon for instead of 11am. It's definitely worth checking out!

Who ever the male receptionist around 6pm on the 3rd floor lobby today was, he was incredibly rude, dismissive, and unhelpful.

A fantastic makeover from its Le Meridien days. Great checkin with Nihad. Rooms are spacious and modern. Great decor throughout. Lots of smiling faces. The coffee bar was excellent.

A BEAUTIFUL hotel, with stellar service, decor, suites, etc. We will be returning very soon! We had an issue with our in-room dining and it was quickly remedied and made up for, which is greatly appreciated.

I believe the hotel is newly renovated so everything is very clean and fresh looking. There are bunch of meeting rooms in the basement level and a bar/restaurant in floor 3, I believe. Some of the rooms has balcony while others just a simple room. The location is also great just 7 minute walk from Montgomery Bart station in the middle of the financial district. There are some smaller restaurants and subway near by as well.

Phenomenal espresso martini. Martini was perfect cold temperature and had fresh espresso. Service was great.

NO HOSPITALITY WHATSOEVER The service during our stay was disappointing. The valet wasn't helpful and rudely directed us to self-park without offering assistance with our luggage, which i had seen him do for another guest. the front desk lady whose name i believe was 'Tecla was unfriendly and rude to us but was super nice and sociable with the previous guest (weird)she also didn't provide essential information about our room or how to get there and to further continue with the disappointment As we were checking out AGAIN no help loading our luggage the guy was just standing there talking to his coworker Ive stayed at many Marriotts before and much more nicer ones too this experience felt below par, and it's disheartening to think there might have been discrimination involved.

My friend and I were excited to try out the newly redesigned Jay hotel for coffee and lunch. We are locals and we often look for new places to enjoy coffee and food. We arrived today at noon. First, the server was great! I don't recall his name, but he was very friendly and informative. He is the only reason I'm giving any stars on this review. The reasons for the 2 star review: the coffee served to both of us lacked any flavor and it wasn't hot. How hard is it to make a great cup of coffee? Second, the chicken skewer, called a Stick, was very undercooked and red in the middle. We told the server, who showed the manager. They didn't charge us for the uncooked chicken, and rightfully so. I hope they inform the chef, since undercooked chicken is a health hazard.

Great hotel. Loved the staff and everything about the hotel. Great central location. Will stay again!

Stayed over New Years Eve and absolutely loved this place. New, fresh, great rooms and amenities, excellent location for us. Friendly hotel employees from arrival to departure. Well maintained spaces tastefully decorated while still functional. Relaxing and lovely. Valet parking is a tad pricey, but it's San Francisco (cheaper self park options are available). Would definitely stay here again, hopefully soon.

The woman at the front desk with a blonde pixie cut is condescending and rude. After three days here, I can confidently say she hides behind semantics and a "customer service voice", but is rude as hell. Everyone else at this hotel is great and is completely exempt from this experience.