Kat A.
Yelp
I can confidently say this was, without exaggeration, the worst experience I've ever had at any restaurant or venue. We came as a large group for a birthday, with confirmed reservations for 9 p.m....What followed was an hour-long disaster.
First, the door staff was a mess. The bouncer repeatedly told me our tables were ready and sent me inside -- only for the host to tell me they weren't ready. Then I'd get sent back outside again. This happened over and over. When I finally tried to clarify the situation, the door guy got defensive, laughed in my face, and spoke to me with an attitude that was honestly unbelievable. I shouldn't have to say this, but I do not work there -- the staff should be communicating with each other, not sending customers on a ping-pong relay and then mocking them for being confused.
After over an hour of waiting, they finally sat us... and the two "adjacent" tables we reserved were not even next to each other. At that point the staff was openly giving us attitude, making faces, acting annoyed that we wanted to sit after being kept standing for an hour past our reservation time. Every interaction felt unnecessarily hostile.
Because they seated us so late, we barely had time to order food -- not that anyone acknowledged this. Instead, the manager came over and spoke to us in one of the most condescending tones I've ever encountered in hospitality. He actually said things like, "This is a full-service restaurant. What, you're all going to order one pasta and share?"
Sir, maybe if your team hadn't seated us over an HOUR late, we would have had time to eat.
The lack of self-awareness was staggering.
I should add, I've been to other jazz clubs, but this one was SO LOUD that NOBODY could hear each other speak, not even the servers when taking orders. Most of us had to sit in silence awkwardly because of this since there was no point in trying to talk in that atmosphere.
The entire night felt unprofessional, disorganized, and frankly disrespectful. We came in from out of town to celebrate a birthday, and instead we spent most of the night dealing with rude staff, confusion, and hostility for absolutely no reason.
I would never recommend this place to anyone -- not for a celebration, not for a casual night out, not for anything. There are far too many great places in this city to waste your time and money on a place that treats customers like this.