Bekah C.
Google
I’ll start by saying that no matter which establishment has been based here, it always feels dark inside. It’s just not a place you want to be. I really think the interior could make the entire vibe better.
I’ve been following Jelly Cabinet’s Instagram for a little bit now and was really excited to grab some of their fall goodies. Seeing everything online, it looks so appealing, but in person, it’s just a bit underwhelming — which is probably just the nature of food photography in general. My larger concern is purchasing baked goods that have been sitting/becoming hardened without being offered for them to be warmed — something even Starbucks does.
I purchased the cheddar biscuit and pumpkin cinnamon roll and wholeheartedly believe they would’ve been better warmed up a little. Flavors were good but textures were not great because they were no longer warm.
I’ve looked over other reviews and really don’t want a comment back from management or the owner saying that I (as the customer) should’ve voiced that concern during my visit when it should be offered by them.
Update: After posting my initial review, the owner’s response really confirmed what I said — instead of simply acknowledging that warming baked goods could improve the customer experience (a pretty small and common-sense suggestion), they implied that my feedback was invalid because I already had “concerns before the purchase.”
For clarity, my “concern” was about the interior lighting, not the product itself. I came in because I’d been following Jelly Cabinet and genuinely wanted to like it. I left feedback hoping it might help, not to be told I was unfair for sharing an honest experience.
I stand by my review: the flavors were good, but textures suffered from not being warm — something easily fixable if they simply offered to heat pastries like most cafés do. A business that values feedback wouldn’t need to defend itself this hard over a suggestion that simple.