The Josie Hotel, Autograph Collection

I don’t typically write reviews for hotels (especially “larger” ones that will have guests no matter what), but feel that the staff’s fantastic service warrants a review. We stayed at The Josie for a long ski weekend. Everyone who worked there, from the folks bringing out our skis every morning, to the front desk, was attentive, friendly and helpful. The hotel is extremely convenient, clean and we appreciated its dog friendliness. We hope to visit Red Mountain again, and when we do, we will only stay at The Josie!

The Josie is my favorite ski hotel, hands down! I generally ski around 50 days a season all over north america and have stayed in a number of places of all price points and styles. Everything about the place from the awesome menu at the Velvet, to the ski storage system, to it's amazing location right at Red (also a top mountain got me) make it incredible. However, the staff are what make this place as darn near perfect a ski hotel experience as I could imagine. They are friendly, energizing, and SUPER forthcoming with accomodations to make your stay easier and better. I don't normally review hotels, but what drove me to write this review and will make me tell everyone I know to come visit are the truly special people that work here. I live far away on the east coast of the US, but wow I NEED to come back!

The rooms, service, and location are the highlights of The Josie. We had a stunning king room overlooking the slopes. The tub was spacious enough for two people with bathroom windows to watch snow fall. For Christmas, they left a holiday surprise goodie bag at the entry way.||The slopeside saunas are hidden gem and more than compensate for the lack of a hot tub. It’s convenient to have a restaurant onsite, but temper expectations when dining. We encountered many of the same issues found in other reviews: frequently running out of menu items and limited menus for holiday periods. However, we encountered this issue at many establishments across the region.

Overall, we had a great experience in Rossland and at the Josie, and I would recommend it to anyone wanting to plan a trip to Red Mountain. The Josie offers one of the best ski-in-ski-out experiences, for some of the best ski terrain of any resort. However, as a hotel, several aspects need to be addressed in order for it to deliver Marriott standard quality of service. First, the shuttle service (which is run by the city, not the hotel) is very confusing. We asked a hotel staff member for verification that we were reading the schedule correctly- he confirmed that the last pickup time at the location we were wanting to go to was at 6:33pm to return to the hotel. When the shuttle arrived for our return, the driver told us he wasn't going back to the hotel, he was continuing his loop through downtown and shutting down for the night. Since the city has no taxi's or ride share services, we had to walk back to the hotel along the highway in the dark. If we had been further downtown, I don't know what we would have done to get back. It is extremely disappointing and frustrating that hotel staff isn't knowledgeable about a service that is clearly a necessity for guests. This can't be the first time someone has asked for assistance navigating the shuttle system. When we asked to speak to the manager after our walk back, we were told that there's no manager on duty. Housekeeping is very inconsistent. Only our bed was re-made the first day, only our towels were exchanged the second, no one came on the third, and we actually received full service on the forth. Basic things were overlooked- no soap/paper towels in public restrooms, no water in gym, hallways cluttered with dirty room service trays... Upon arrival, we parked on the side of the hotel to check in and ask about parking. It clearly isn't a space for long term parking- it even has a 10 minute unloading sign. I stayed in the car so our cars wouldn't be alone. An attendant from Red Mountain came over and told me we can't park there. He was nice about it, and I explained the obvious- that we were only checking in. As my party returned to our cars from checking in, someone from the hotel was walking over to tell us we can't stay parked there. It's very rude for guests to be harassed about this. It's a huge, empty space, that's not being utilized. If it's that big of a deal to whoever the over-controlling higher power is, the area needs to be blocked off permanently, and the 10 minute parking sign needs to be removed. For positives, the restaurant/bar staff are all very nice and hard working. During breakfast, it's obviously that the staff is working hard to stay caught up and satisfy guests. The staff at equipment storage are also very friendly and helpful. Beds are very comfortable, and rooms are spacious and nice. It's a fantastic area to be in. With the exception of our issue with the shuttle, everything else isn't that big of a deal. I want to give an accurate review of my thoughts for constructive criticism, not complaints. We want to return, and will most likely return next season, and I'll happily change my review if operation feels more established and cohesive.

Absolutely awesome location ski in ski out right at the base of a couple lifts with perfect view of Red Mtn. Super comfy rooms and excellent service, and the breakfast buffet was nice. The only bummer, and a big one, is the saunas. They’re perfectly positioned on the slope side but they’re really dingy and looked like they’re hacked together, plus they’re not warm when you head in, overall not comfortable at all. Perfect resort if they’re able to fix this. Would definitely stay again regardless.

We chose the Josie for our wedding. It was the perfect setting for gorgeous photos of not only the wedding party but of the whole event with both indoor and outdoor spaces. Although there were a few hiccups along the way, the management went above and beyond to ensure we were happy in the end. We highly recommend the Josie, whether you want to stay out for the weekend, eat at the Red Velvet restaurant, which has high quality food and drinks, or plan your special event, this place has you covered. The rooms and views are stunning.

Love the Josie, the staff are awesome. Food at Velvet Room is mediocre at best and over priced for what hits the table. Stayed 6 nights, exact same breakfast buffet every morning, which was very average and basic. No Ala carte at breakfast. A menu revamp and someone who knows how to cook is badly needed.

Disappointing Stay at The Josie Hotel - Thanks to Trudeau's Entourage My experience at The Josie Hotel in Red Mountain was utterly ruined by the presence of Prime Minister Justin Trudeau and his entourage. The hotel, which otherwise boasts a quaint charm and is known for its proximity to scenic adventures, turned into a chaotic mess. Trudeau and his "goons" took over half the rooms, leaving regular guests like myself feeling like second-class citizens. The arrogance was palpable, with his security detail cutting in front of families and children in lines, completely disrupting the peaceful atmosphere that one expects from a ski resort getaway. Service was patchy at best; the staff seemed overwhelmed and more focused on catering to the VIPs than ensuring a pleasant stay for everyone else. The usual friendly vibe was replaced by tension and an air of exclusivity, making it clear that some guests were more equal than others. In terms of amenities, forget about enjoying the usual perks like the spa or dining facilities; they were either overbooked or commandeered for private functions. The sense of community and relaxation was shattered, replaced by frustration and a desire to just check out early. Overall, what should have been a memorable holiday turned into a forgettable nightmare, thanks to the intrusive presence of Trudeau and his crew. If you're planning a visit here, be prepared for disappointment if high-profile guests decide to show up. Rating: 1/5 stars