The Josie Hotel, Autograph Collection

Just got back from staying three nights at the Josie hotel and it definitely didn’t feel like a 4 star hotel. The building looks great from the outside and the front entrance. The staff were all very helpful. We got to our room and when we opened the window to the mountain view that we paid extra for, we could almost see into a bunch of other people’s rooms who were also staring at as due to the design of the hotel. The room had a tiny coffee machine that didn’t work and was disgusting on the inside when we tried to fix it. The barn door style bathroom doors have zero sound insulation for the people using the washroom. ( one of the hinges was also breaking on ours) no microwave in the room. The shower had clumps of hair from the previous people stuck to the walls. Trying to choose a temp was almost impossible because the faceplate for the hot and cold was just spinning on the wall and not tightened down. If you see a bundle that says breakfast included, Don’t Buy It. I paid extra for three people with breakfast included and all they do is direct you to their restaurant and charge you over 20$ for avocado toast. I asked about the breakfast I paid for and they said that wasn’t a thing after charging me an extra 36$. Tons of extra added on fees and a wildly overpriced restaurant for the quality you get. Trying to enjoy nature and relax but they had tons of machines and construction going on so it was very distracting and not peaceful. Paid well over 600$ for the rooms and a couple meals at the restaurant and I definitely wouldn’t do it again.

The Josie Hotel is undeniably beautiful—thoughtfully designed with a modern alpine aesthetic, cozy yet refined rooms, and warm, professional staff who made us feel truly welcome. The atmosphere is upscale but unpretentious, and it's clear that a lot of care has gone into the guest experience. That said, a few key shortcomings made our stay less seamless than expected. First, food service is limited outside of breakfast and dinner hours. For a destination that caters to travelers who are often on the move or coming to town for events, it would be helpful to have lunch or snack options available during the day. Second, there is no airport shuttle—paid or otherwise. In a town with only one taxi company that charges outrageously steep fares, this puts out-of-town guests (especially those arriving by plane without a car) in a frustrating position. Even offering a scheduled shuttle service for a fee would make a big difference. Lastly, during our stay, the hotel hosted a family member's wedding. Yet the bar remained closed during key social hours in the afternoon, which felt like a missed opportunity both in terms of guest experience and business potential. Opening a paid bar earlier on event days would have been a welcome touch. Overall, The Josie has the foundation of a five-star experience, but small operational changes could elevate it significantly for guests who travel from afar.

On a recent visit to the Kootenays. A good friend suggested our last meal in the area to be a special experience. He decided on a meal at the Velvet Restaurant & Lounge at The Josie Hotel. We were warmly greeted by Jay and lead to a table with a mountain view. As the sunlight was setting behind the mountains, the natural beauty was enhanced. Anne was our server. She was friendly and attentive. She knew the beverage menu well and was able to make recommendations based on our meal selection. She recommended the Smoke Show and it didn't disappoint. The barkeep served the beverages promptly and in fine fashion. Starters were the Calamari and the Burrata Caparese. Followed by Steak main course, cooked to perfection. Everything was fresh and tasty. The entire experience was relaxed and easy, which I was in the mood for. We had to pass our compliments to the kitchen as we regrettably said goodbye. I will be back!

The Josie Hotel in Rossland is absolutely fabulous! I went in the spring but this hotel is at the base of a ski slope and I can see how this would be the perfect location to ski or snowboard. The room was immaculate and clean, especially since the hotel was built around 2020. One of the best hotels I've stayed at in BC. Ample underground parking. The only letdown was the hotel restaurant (The Velvet) which I would give 1 star for convenience and no stars for quality or value. Still, if you're in the area, The Josie Hotel is a wonderful place to stay!

I was part of a group of 12 people who stayed at the Josie for a 'reunion ski trip' of old friends. The good: The rooms, lobby and restaurant are cute and well appointed. The hotel is in an amazing location, located across a ski run from the main chairlift and the Red Mountain day lodge. It's also at the beginning of a pedestrian village that's just starting to get built out. There's not much there yet as of 2025 (one sport shop and one good mid-price restaurant a short walk from the hotel) but a lot of cool stuff under construction. The hotel restaurant has very good food, and the service in the restaurant and the hotel was top notch. We especially liked the ski/snowboard valet who grabbed our equipment each morning as soon as he saw us coming and set it out for us. The catering staff was very helpful in setting up a group dinner for us in the restaurant. The rough edges: The rooms were uncomfortably hot and turning thermostats down did no good. By the end of the week, everyone in our group was sleeping with the windows open despite the fact that it was below-freezing temperatures outside. As other reviewers have noted, there is no hot tub (odd for a four star ski hotel) and the barrel saunas are a well intended but dysfunctional afterthought - too small for even a 5'6" adult to sit or stand comfortably, supposedly require reservations that nobody seems to pay attention to. The by-the-glass wine list was mostly bad BC wines and several of the beverages and menu items were perpetually sold out; it seemed like there was nobody empowered to deal with supply issues and/or modify the menu. One member of our group waited >1 hour when their room door lock battery died, something that seems totally preventable with a good maintenance program. The photo is a view from our slopeside room.

It's a nice hotel overall and the staff is great. The restaurant is good, but overpriced for what it is. My one real gripe is with the underground parking. You need to pull up to the door, phone the front desk and then somebody physically has to walk down and open the door for you. This is an absolutely archaic system that they need to fix. It's 2025, not 1965. There are literally dozens of ways to make this process easier and maintain security.

Amazing place to stay on a beautiful mountain. Spent 7 nights here end of Feb. The rooms and public spaces are elegant, functional, and beautiful. The staff is really wonderful with everyone so caring and patient. Especially the Ski concierge service is truly first class - they handle everything efficiently while thinking ahead of your needs. The location is perfect minutes from the main lift. And everything is reasonably priced reasonably.

The Josie is my favorite ski hotel, hands down! I generally ski around 50 days a season all over north america and have stayed in a number of places of all price points and styles. Everything about the place from the awesome menu at the Velvet, to the ski storage system, to it's amazing location right at Red (also a top mountain got me) make it incredible. However, the staff are what make this place as darn near perfect a ski hotel experience as I could imagine. They are friendly, energizing, and SUPER forthcoming with accomodations to make your stay easier and better. I don't normally review hotels, but what drove me to write this review and will make me tell everyone I know to come visit are the truly special people that work here. I live far away on the east coast of the US, but wow I NEED to come back!

Had the pleasure of staying at the Josie earlier this year on a family (no kiddos on this trip) ski vacation and we absolutely loved it! The staff, amenities and rooms were lovely and perfect for those wanting a true ski in/ski out experience. This was an all adult trip so I cannot speak to their programs for the kiddos but the ski school next door has several I am sure. They have snow shoes and other equipment free for hotel guests if you are interested, we only used their restaurant, room service and concierge services all of which were perfect and well priced. We are hoping to make it back this summer to enjoy this lovely in warmer weather and take advantage of their prime location for hike BC.

BEWARE, NEVER STAYING HERE AGAIN! My wife and I had an absolutely horrible stay at the Josie over Valentine's Day. We were here for a ski trip and checked into a one bedroom suite for 4 nights. The bathtub did not work our first night so we called the front desk and they said they would have maintenance look at it. No one ever came, and it still did not work the 2nd day. We again called and the same thing. They said maintenance would come fix it but no one ever came. The 3rd day it still did not work and we again called maintenance. Surprise, no one ever came. We also did not receive housekeeping on our first night. The Saunas do not work so don't waste your time booking them. The stay was so bad we checked out early and moved to a different hotel. Worst of all, the Josie didnt even give a refund for the night we didnt use despite being in a broken room with broken amenities. Ruined our Valentine's Day.

YELP!! nope. Nope. NOPE. Don't be tricked. I'll admit it...I was. And this folks, is why yelp was created. What you're going to want to do is check and see if Slalom units are available through Red Mountain Resort- those appear to each have individual hot tubs, fire places and oh, are in just as good of a location if not better than The Josie's. I can explain. We stayed 4 nights, thumbs waay down. Disappointing because my family and I were very excited about The Josie's location- the "slope side" room was booked a long time ago and I was confident we picked the nicest spot on the mountain... Then we discovered: -The walls are PAPER thin. Absolutely 0 sound barrier quality, Any activity above or beside you can be heard super easily. Someone who is probably just putting on a pair of boots or using their restroom above us sounds like the entire Toronto Maple Leafs team is practicing. And just wait until the snow plow at 0430 begins clearing the parking lot outside your window that is considered "slope side" lodging, you'll sleep like a colic baby. -The room smells like wet dog, because you know, wet dogs stay here (fair I guess) they're cute, and it's not their fault but the rooms are stuffy with some pretty nasty carpet. - The parking is a joke, I'm still not even sure if I parked where I should have and I don't believe anyone here knows where people should be parking. -Only a couple of rooms in the whole hotel have bathtubs, and those are the suites. -The barrel saunas are pitiful. -I complained to the staff about the noise, requested a higher floor room, or any different location each day I was here- through the phone, in person...they were straight unwilling to work with me on moving rooms. In summary, this is NOT a luxury stay. This is NOT a 4 star hotel. Were there good things? Sure. The restaurant was ok, and it's nice having the ski check in service available. But to be totally transparent- this place is just straight false advertising, it under delivers, over charges- and takes advantage of tourists like me who fell for the trap. But not you I hope!

Wow! I haven't done a ski in/ski out hotel in a long time and this was totally worth it! The hotel was affordable and dog friendly. The staff was top notch! They were super helpful and accommodating. Everyone was super friendly and they even gave our dog a goodie bag. There were two saunas at the hotel and they give you $20 credits each day for food and drinks. Location, staff, cleanliness, amazing mountain= 10/10! Highly recommend!

What a treat to stay at the Josie. There were so many personal touches - they knew us by our name after our first valet. Boot warmers for the skiers, quick service with amenities, and every single staff member I'd pass in the hallway greeted me warmly. The rooms are neat and spacious, and you can't beat the location, steps from the base of Red. I just wish there was a hot tub . Can't wait to visit again.

Opened to early, came for a wedding and was hoping to sit in a hot tub, which is advertised (spa). The parking is a joke it's basically a gravel pit and if you want to park closer it's an extra charge. I feel bad for older ones. I've never stayed in a place where there isn't ANY kind of breakfast or coffee offered, no delivery places deliver to the location either, so your stuck eating at there restaurant which is whole other issue. It's priced like a five star steakhouse but is no better than your Neighborhood pub, and that's being generous. There is literally 5 options on the menu and the fish dish was not available, I was served a charred well done steak when I ordered a rare. I do not recommend staying here. That's just my opinion I realize they will probably fix most of the problems eventually, but I payed full price and I'm pissed.

The Josie hotel was absolutely perfect! A comfortable place to stay while skiing all day. Easy to get a table at the Velvet restaurant, friendly and helpful staff, and nice amenities. You can check your skis, park in a valet garage, and easily reserve a private sauna. Ski in, ski out, amazing food. We will be back soon!

I don't know where to start with this place. The service is impeccable--from the valet, concierge, ski valet, management etc. Every detail has been thought of in the design. The bonus for us is the ski valet. We literally walk down to the second floor and they have our boots in boot warmers and bring out our boards for us. Then we board down to the lift. After boarding, we put our boards onto the rack and they bring us our shoes, then we tKe the elevator up to our room. It is so convenient!!!! This is a gorgeous hotel in a beautiful setting. We couldn't have asked for a better place to spend our Christmas holidays. Although there are parts of the hotel that are still under construction, we will most definitely be back. In fact we've already spread the word to our extended family. So I hope you're ready for us!

Excellent restaurant- you can walk directly from the base of the Red Mountain ski resort with world class snow and terrain directly into a beautiful high end restaurant with ski check to boot! The sangria was top notch as was the service. Lifts stop at 3:30 but they don't start serving dinner menu until 5:30. We arrived at 4:30 with a hungry 5 year old...they were kind enough to whip up some buttered noodles from the kids menu but our tired son wasn't going to last long enough for us to wait for us to have a grown up dinner and the cocktail hour food menu was pretty slim. We settled on charcuterie which was excellent but not exactly filling. The spa is now open and I can't say enough good things about my massage therapist. Looks like they will be adding an esthetician, mani/pedi services soon. When I was there the "spa" was situated at the end of a hotel hallway and lacked the calm comfy spa atmosphere I was craving but improvements were in the works.

I know this place is new - so without question, the property is beautiful - however they have a handful of kinks to work out. 1) Website implies it is fully open - but in reality, the spa has not even been completed. When I booked our stay, I was under the impression there would be a spa to use. I feel somewhat misled and was never offered apology from management, or compensation for paying for a stay that didn't come with advertised amenities available. 2) Packages booked through their website seem to be unknown to the front desk staff. I purchased a 2day lift ticket through the hotel website; however once I checked into the hotel, I had to explain my situation to a staff member each day to get my lift ticket - and there was always questions regarding whether I actually paid for this in advance. I was asked to forward all my emails/proof of payment etc to the ski concierge - I am uncertain why they couldn't get this information from the front desk. 3) Housekeeping - while the staff was very friendly, the turnover was not consistent. 3 of 4 days the cups/glasses in the room were replaced with DIRTier cups/glasses - and often there were items missing. No sugar/sweetener replaced on day 3 and 4 for coffee; "new" coffee mug had crusted food remnants inside. 2/4 days our bar soap was taken; but not replaced. Required finding staff to get new soap for the room. 4) Telephone. My room did not have one - I notified staff from day 1. No response. Day 2 3 4 also notified. No explanation until day 4 - that the phone is room specific and out for repair. Fair amount of inconvenience as cell service is poor; and it made calling down for the car valet, as well as room service more difficult. The management never apologized, or compensated for the inconvenience. 5) Valet parking - service was very good; however I was not informed of the cost until checkout. There is no explanation of parking options or fees on the website; nor did the desk explain it to me. I truly thought this service was included; at checkout I saw the daily $25 fee. Another frustration. On a good note - the staff are all gracious, friendly and helpful. The food was very good. The ski concierge staff/service is excellent. The rooms are modern and comfortable with lots of space and a functional and beautiful layout. I was told a heated pool is in the works for next year.

The adequately appointed rooms unfortunately do not carry water for the management & customer service areas which leave a significant amount to be desired. Imagine the absurdity of it being 10:30am when you're told you cannot order breakfast because the kitchen closes at 11.... Then imagine being reluctantly served after pointing out that 11am wasn't for another 30 minutes? It gets better... They do not hold any dinner reservations for hotel guests or give guests any kind of preferential treatment. "But our party has 12 people in 4 suites here..." "I'm sorry, but we can't accommodate you for dinner." With absolutely no other options to stay mountainside, perhaps the Josie hotel can get away with such disdain for the people who stand between it and financial oblivion.

Very comfortable. I grew up in Rossland and never thought a hotel like this would ever be here. Very lovely rooms, quite, well decorated with all the things you need. The attention to the environment is noticeable throughout. Staff are friendly, attentive and accommodating. The pool and spa are not open yet, but the ski hill is right out the front door!. Looking forward to the rest of my stay!.

Great room, friendly staff, delicious food, and amazing views! We had an all round wonderful stay. We will definitely be back.

I loved my stay at the Josie. The room was extremely comfortable and the location was perfect. I loved that they have a hotel dog! However, your staff is overworked - please hire more people, especially in the Velvet restaurant which appeared chronically understaffed.