Angela M.
Google
I'm a bit torn what I should rate this place as a wedding venue. First, let me say this, it turned out beautiful and elegant. However, the last 5 pictures I've included were taken the friday prior to my wedding, which was the following sunday. I had booked 5 months prior, and was well aware of the construction going on upstairs for the lofts, but assured it would be completed prior to my may 2023 wedding. I would periodically stop by to visit Geneva (the most kind and amazing seamstress) for a fitting, dress pick up, bridesmaid dress fitting, etc. And each time I left feeling a bit unsure, it was looking worse than the time before. I spoke with the property manager approximately 1 month before the wedding, she told me there were delays, which I completely understand. The entire arch upstairs was stacked with large appliance boxes, which could be seen by anyone anywhere from the rotunda/ballroom, which is what i had booked. We had a friendly chat, and she promised me that the boxes would atleast be cleared out of the large arch window upstairs (this is where i had planned to do family photos) . After all, no one wants a large majority of wedding photos with mountains of appliance boxes as a background. My maid of honor and I went to pick up her dress the friday afternoon before my Sunday wedding, and I lost it. The grooms room was covered in saw dust, wood shavings, etc, and bridal suite, which I had also paid for, was completely inaccessible due to a 3 ft high stack of plywood in front of the door. I was devastated, when I spoke with the property manager, and I'm sure she was as frustrated as could be, I was less than pleasant because of the absolute disaster I was seeing and understandably so. She very curtly told me, they had nowhere to move the stuff and it was too late in the day, it is what it is, and then proceeded to dismiss me. Weddings are stressful, I did not want to be treated like that and brushed off. Luckily, my husband, who is much more level headed than myself, knows the contractors and made a few phone calls, turns out they had never even been told there was a wedding or even asked to move anything out of sights view. It was a quick and easy fix. I've taken over a year to leave this review to think it through. Katy depot, absolutely everything I wanted, and far more beautiful than imaginable. The event coordinator, Liz, friendly, in every way. The property manager, well she was understandably under tons of stress. I do wish she would have handled things differently, but I probably should have, as well. The venue itself deserves 5 stars, but when the manager put her hand up, shut me down and just walked away, 2 days before my wedding saying nothing can be done, that was a zero star moment.
