Brandie W.
Yelp
Ok so all of you know I turned 50 last week. My good friends Tracey and JR threw me a birthday party at The Kitchen "Wine Cellar" right here on Main Street. The room was perfect; like a little speakeasy, the decorations were adorable, the guests indulged me and all dressed up 50's style and the laughter was free flowing! Behind the scenes though there was a lot of disrespectful behavior from the restaurant manager Brooke Tavalsky.
The restaurant; which is not cheap, dolled out food that you could've purchased at Walmart. The quiche tasted like cardboard, the meat balls were super salty, the shrimp overcooked, the cheese tray never arrived even though it was charged for....there was no sound system as promised to them and the waitstaff embellished what was being said regarding the displeasure of the hosts.
Brooke refused to come discuss anything and has literally argued in every email about the situation to Tracey, blaming her rather than taking any type of accountability for what was promised and not received. She bitched about my 73 year old mother arriving 15 minutes early to place a dozen roses on a table, she bitched about my 19 year old daughter arriving early to put up a beautiful picture board and she bitched that Tracey and jr arrived 10 minutes late to decorate the place. Meanwhile no one was in anyone's way! She bitched about my service dog being there even though she was asked and agreed whole heartedly to his presence as everyone loves Oliver! (PS YOU CANNOT LEGALLY DENY ENTRY OF A SERVICE DOG!) She refused to give up an extra table for gifts, she also didn't supply high top tables. The list literally goes on and on!
I stopped in hoping to talk with Mrs. McQuaide about the situation. I left a message from one business owner to another.... and let me tell you it's been radio silence. I have NEVER in my life understood these types of shenanigans. I am appalled at the disrespect to my friends for services at a party they overpaid for and did not get. Apparently, the Mcquiade family condones Brooke's disrespectful, unprofessional and childlike behavior! They must also condone paying customers to be blamed for the restaurant's short comings! Brooke's last email ended with, "thank you ever so
much and please don't be in touch," what in the world???? You guys messed up but it's Tracey and JR? My mom and my daughter! I am DONE with this overpriced subpar place and I'm forewarning anyone who would want to have a party there. DO NOT! My dad always says, "Life will teach you," and it always does!