The Kuala Lumpur Journal Hotel

4 stars for 4 reasons 1. This hotel by far as been the best experience as far as customer service! They couldn’t have been any better! They’re top notch! The service they provided us has exceeded our expectations by refunding us 3 day stay because we had different expectations! Didn’t give us any issues at all. For our birthday they even gave us little treats and wrote us a card! 2. The staff here are super nice, welcoming and never showed us any animosity. 3. Hotel buffet for breakfast or lunch is good for what you pay! It’s like 6 US dollar extra if you do it with booking.com or 9 if you pay when you get there. 4. The room itself is large enough for 3 people! Complimentary 2 water bottles per night! Minus 1 star because this hotel is ADVERTISED as 4 star hotel but it doesn’t meet the standards of a 4 star hotel! For 90 per day it’s not bad!

Arrival Experience - The moment we stepped in the lobby, we were greeted with warm smiles from the hotel team. Check-in was breeze and we requested if we can have higher floor if available as we were assigned on the 3rd level. Vincent was happy to assist with the request and we got the higher floor. One of the team member serve welcome drinks invited us to the restaurant for complimentary daily refreshment that starts from 3pm -5pm for in-house guest. Offered varieties of juices, a nicely packed mee hoon goreng, keropok lekor, goreng pisang etc, cakes and mantou, fruits..||Room - Room looked spacious with floor to ceiling window that offers natural lighting. A nice big poster as a backdrop wall. Room comes with a coffee machine and free minibar (6 packets of drinks and 2 water bottle) Toilet was clean and spacious too. The view was facing a residential block but you can see the 2 icons, Petronas and KLCC. There is a pillow menu and they even offered Dyson hairdryer if you need a stronger one. One setback was the bed is too soft, we literally felt sunk in. ||There is an infinity pool on the top level 11 along with the bar should you need a drink. Did not get the chance to chill out as we were out exploring throughout the stay. ||Location is good with less than 5 mins walk to BB subway and Lot 10. There is a Nasi Kandar, Halab Arabic restaurant and the Michelin rated Congkak restaurant for a nice Malay authentic dishes.. ||One of the boutique hotels recommended to stay for your KL trip.

Here’s an improved version of your review for TripAdvisor, making it more polished and engaging: We chose The Journal Hotel for an in-person gathering with a group of foundations, and it exceeded all our expectations! From the moment we arrived, everything was exceptional. The included breakfast offered a wide variety of options to suit different dietary needs, setting a perfect tone for each day. The Gallery Room, where we held our activities, was not only stunning but also incredibly versatile, making it ideal for our group. The location was fantastic—convenient for exploring KL—and the rooms were both comfortable and thoughtfully equipped. I especially appreciated the daily refill of Coke, juice, and tea in the room, as well as the delightful happy hour from 3–5 pm, offering wine and snacks. The rooftop pool is a true highlight—absolutely gorgeous and a great place to unwind. The hotel’s overall design and decor have a unique personality that really stands out. Last but not least, the staff were consistently kind, attentive, and helpful, making our stay all the more enjoyable. I highly recommend The Journal Hotel for both business and leisure stays—an unforgettable experience!

Visited it last year, location is very good. You can get all restaurants near by. They serve evening snacks which were good and filling. Pool was great. Only concern was that the basin tap was bit leaky rest everything was great. The room was also beautiful with modern concepts. The staff is humble and helpful.

Highly recommend staying in the hotel. It’s close to a lot of attractions plus the malls and street food areas. The breakfast and complimentary snacks were amazing! The best part about this stay was the staff. So friendly and welcoming. I left the hotel smiling! Special mention to Farid!

The staff make this hotel the most wonderful stay. Nothing is too much trouble & they are always willing to help. I didn’t like the mattress in the room I had the first night. Without hesitation the kids & I were moved. The breakfast is great as are the 3pm canapés & 4pm free flowing wine. The location is excellent & rooftop pool & bar very fun to hang out in. We would stay here again. I highly recommend

Such an affordable and centrally located hotel. Staff were extremely friendly and attentive from beginning to end. Room was clean and shower extremely large and powerful. An absolute pleasure staying here. I would certainly recommend to others to stay at this lovely hotel.

The rooms were amazing, first time I walked in, I was amazed by how every little detail seemed to have been thought of. The beds were incredibly comfortable (a bit of a tangent but the pillows were especially comfortable) the layout of the room was simple, minimalistic and tidy and it was constantly kept clean and tidy by the housekeeping every day with various amenities always being replenished. Food was delicious and always being replenished. All the people in the hotel were incredibly friendly, and it was situated right next to the MRT which made it easy to get around. Furthermore, it’s located right next to the night market, which provides for a good place to walk around. And they had fast internet as well.

Centrally located in Bukit Butang, the main shopping and entertainment district in KL, the Journey Hotel is a good hotel for a short stay in the city. The hotel is located within a 5 minute walk of the mall Lot 10 and the famous night market street Jalan Alor. The hotel is pretty no frills. The accommodations are simple and dorm-like. It reminded me of the Ibis hotel brand. The rooms come stocked with basic toiletries and they provide complimentary water and soft drinks which are re-stocked daily. I found the rooms to be clean but the bathroom is a little bit small. The bathroom has a shower only (no bath). The walls are pretty thin so we could hear people conversing or coughing sometimes from the other rooms. Fortunately we weren't in the room long enough to mind. The hotel also has an outdoor pool and bar, business center and fitness center. I didn't have a chance to visit the fitness center but the pool is an infinity style pool and it closes at 10 pm. In general, the staff was pretty pleasant to us. They permitted a later check out and stored our luggage for us while we went on a walking tour our final day, which was kind. They were not the most accommodating when we brought outside food into the hotel though. We had asked if we could sit outside and eat it and we were not permitted to eat at the outdoor bar or at one of the tables in the lobby, so we had to take it back to our room, which made the room a little smelly. Finally, we also had some issues with our room key. We had to reprogram the cards two times. Even after rephrasing them, we had to scan them multiple times for them to work. Overall, it was a fine budget stay and I wouldn't mind coming back if I'm ever in KL.

I booked this hotel mainly because it was in the city center and it's proximity to KLCC and other spots that I wanted to visit in KL. When I first arrived, I was a bit skeptical of the hotel mainly because one side of the street where this is located looked pretty dirty. However, the hotel itself was very nice. It's a boutique hotel, meaning the decor was fancy and artistic. The hotel staff was very friendly and helpful. They provided us helpful tips and directions to get to the local spots that we had in our mind and also provided some local recommendations. Our room was very clean and comfortable. We also had a great view of half the KL tower which was cool. They also provided complimentary non-alcoholic welcome drink on the rooftop bar by their swimming pool which was cool. The room had good & modern amenities. The refrigerator had a few complimentary beverages as well. And lastly, they also offer complimentary breakfast in the morning which was awesome. They had a large selection of Malay, Chinese and continental breakfast options on the buffet. In addition, you can also order one of their breakfast items from their menu as well such as omelettes, waffles etc. And of course, lots of wonderful coffee to go with it. Overall, I loved this hotel will definitely recommend staying here.

This hotel nailed it in the local neighborhood vibes and story. How do I mean? Upon being greeted in the lobby, guess receive a mini journal folder filled with a postcard, illustrated map created by the hotel with tons of recommendations and history notes, small notepad and pencil. You'll also notice the artwork over your bed is a blown up photograph of a neighboring spot in the city. (Side note: our room also featured a great view of the Petronas Towers). Upon check-in, you'll also receive a complimentary welcome drink for the rooftop bar known as The Swimming Club. Note: this is a free non-alcoholic beverage. On the note of The Swimming Club, it is so darned cute and cool with its lush landscaping, music, pool overlooking Kuala Lumpur and menu of drinks and light eats. Note that the drinks and eats are quite pricy relative to the rest of the city. Last but certainly not least, this hotel features an impressive complimentary breakfast spread including daily local hot dishes (Chinese, Indian and Malay), cheeses, yogurts, pastries, salads, juices and coffee/espresso. For morning entertainment, you can also snag one of thieve complimentary global newspapers offered at the counter. All in all, this was a lovely hotel with a great location and vibe that we would highly recommend. We paid around $70 USD for our one night stay with breakfast.

Booked this hotel on a whim and absolutely loved it! To be honest, Kuala Lumpur was simply a stopover on our way to Bali but we were going to make the most of it starting with a good night sleep in a nice hotel after 21 hours in the air. To our surprise KL proved to be an utterly amazing place! When our Uber pulled into the neighborhood that embraced The Journal we were shocked by the amount of activity at 2am. Think NYC, but cheaper and cleaner - the hotel itself was a direct reflection of that. The rooms were modern, sleek, full of bells and whistles and centrally located to just about anything we needed. We felt safe and the staff was constantly asking if we needed anything at all. On our last night we even grab our doners from a street vendor and put our feet up on the comfy lobby furniture while the front dest attendant looked on. As we dove into our late-night snack we were politely offered a few bottles of water, which we gladly accepted. Details people, details. This place gets it and they've certainly earned our business for our next KL stint in October '18. See you soon!

One of the best things about hotels is the rest that you get especially when you have a long layover or transit. We checked into the KL Journal hotel during our one day layover in Kuala Lumpur. The hotel was quite central and located within walking distance to Bukit Bintang and the famous foodie heaven: Jalan Alor. You can also find Pavilion Mall and Starhill Gallery in under 10 minutes. The monorail station is also very close to the hotel if you decide to take KL Ekspres from the airport. When we arrived at the hotel, we were welcomed by a friendly receptionist and quickly given the keycard to our room. Outside of the elevator, there was a quick brochure on facilities that are available at the hotel as well as places that can be visited around the KL Journal. The keycard even has a mini map where you can see places around the hotel area. KL Journal gave a vibe of a stylish modern hotel which was evident from the time we stepped into the hotel lobby as well as from the bluetooth speaker clock that we had in our room. I had fun playing my Akdong Musician playlist from the bluetooth speaker. It worked very well as the morning alarm as well! The hotel has an outdoor pool that operates all year long and a gym that can be used by guests. The bathroom was clean and the hotel provided all guests with shampoo and liquid body soap. There was a box of other facilities such as shaver, toothpaste, toothbrush and comb that can be used freely. Our Deluxe King Room came with one extra large double bed which was more than enough for two people. The goose down pillows helped us to sleep comfortably. I also like the accessible light switch that located next to the bed. The next day we had delicious meal at the Bounty Restaurant which was connected to the KL journal. I think the cost of the room at KL Journal was quite good when compared to other hotels. Our room costed under $100 per night and it was a spacious room as well. If you're looking for a comfortable stay, easy to access and close to the heart of KL, the KL Journal will definitely fit the bill. They also offer a good rate at their hotel. Remember to compare the price from different booking sites as well as the hotel website.

I know I paid for my 2 nights stay, but seriously thank you KL Journal for making my stay in central Kuala Lumpur "Sexy, mysterious, and breathtaking" . Im quite the hotel snob I must admit, I usually only consider 4-5 stars or boutique hotels from regular chain brands such as Westin, Ritz, Hilton, Marriott and etc when booking. However I didn't want to spend RM400 ($100 USD) and above per night that week, so I opted for a boutique hotel I have no experience with to save that extra few bucks since I got 2 nights at the KL Journal for RM 550 or RM275/night. Now of course, I thought at first this deal was too good to be true and I was skeptical of the quality, comfort and cleanliness at the KL Journal, sure the depictions on their website looks luxurious, clean and classy. Plus the amenities looks almost 5 star., complete with a gym and chic looking restaurant. I mean we all know that the burger on Mc Donald's ads don't always look like the ones we buy, so this could apply to hotels too right. Well, for the KL Journal I was wrong, this hotel was exactly how it was pictured, it was clean, it was classy, it was comfortable and it was certainly boutique. It was everything they advertise to be The Kl Journal is a Boutique hotel and not the regular star rated hotel like Hilton and etc. So it is just a hotel that happens to be more personalized, customized and unique. Definitely not part of a chain; and the feature is unique. Now of course there are a few drawbacks for this hotel, well maybe for the posh traveler who doesn't mingle with the commoner, but for everyone else you should be OK. Let me explain, the hotel is located behind Jalan Sultan Ismail, where an Arab styled bazaar is placed, and this bazaar can be a little dodgy, so don't expect a grand roadway to the hotel. But once at the main entrance of the hotel, the lobby would surprise you and bring you to a classy place. They have a valet service, bell boy service, plus their lobby area is well lit, nicely decorated and very modern. Staff was friendly and helpful. The location doesn't give you the glitzy and dreamy Petronas Twin Towers view, but who needs the view when the room is simply gorgeous. All right let me talk about the room. The room is simply lush, spacious and as beautiful as the website describes it to be, it feels like staying in someones very chic house almost. The bathroom is very spacious, and even supplies a complete amenity nicely tucked in a black drawer like box - it seems almost 5 star. The bathroom has a bidet, a shower compartment complete with a rain shower, complete with complimentary big bottles of shower and shampoo gels - a feature that is not normally available even at 5 star hotels. There is even luxurious bath robes provided. Features of the room includes: free Wi-Fi, powerful central air conditioning- cools down really nicely, a hidden safe, very luxurious king size bed all draped in luxurious white bedding. The decor of the room is simply artistic and feels very cozy in my opinion- and very neutral and modern. My favorite is that huge 10 feet painting behind the bed in grayscale and the beautiful grass green one seater at the corner. The lighting of the room can be a mix of bright or very romantic dim light. There is even a reading light on each side of the room. Plenty plug points are available through out the room for charging electronics, and they even have compatible plug points for American or European plug points - so no adapters is necessary for travelers. TV is a flat screen with a USB connector, perfect for those who needs to charge their phones and other electronics. You wont go hungry staying at this hotel, they have 2 restaurants in the hotel itself, and it's a very nice restaurant. Or lots of fast food options are available around bukit bintang (5 minutes walk). Furthermore, the famous Jalan Alor street food is just 2-3 minutes walk from the hotel. Plus in the morning there is a Chinese breakfast place with Hainanese chicken rice located next to the hotel on the left. Not to mention the arab town nearby has really good kebabs for dinner. Also Pavillon KL is only 5-6 minutes walk. Tips: don't drive here parking is limited, and be sure to have RM 100 cash during check in because they need that deposit.

(This is a review for the hotel cafe, not the hotel proper -- heard really great things about the hotel though. Like, the rooftop pool is gorgeous, I can tell you that much.) The cafe has a vague coworking vibe to it (long desks, lots of outlets, plenty of books), coffee is decent, service is pretty alright. I don't mind the music so much but I've heard some criticism about the generic, pop, sometimes loud playlists.