Dan C.
Yelp
A better name for Lawrence House would be Lawrence Hoax, based on the experiences described below.
The building and the amenities look beautiful, but don't be fooled. Within days of moving in, Lawrence House will peel back its mask and reveal itself as the demogorgon.
For one, the humanity of the management is as thin as the building's walls, in our experience.
We had a nightmare neighbor -- we overheard his entire personal life, including offensive comments and certain other things no one would want to hear. When reasoning with this neighbor in person didn't work, we went to the management. We submitted dozens of noise complaints over our year-long lease -- many during the early morning hours or work nights -- and management did nothing sustainable to rectify the situation, despite the lease specifically forbidding behavior that disturbs neighbors.
In fact, one of the higher-ups even implied he didn't believe us -- he said he couldn't verify the issue himself -- despite our months-long backlog of audio recordings and email exchanges with management. (One new hire in the management office even said the noise was crystal clear on the recording.)
Instead, we were told we could move into another unit -- a more expensive unit, mind you, because that was the only "inventory" available. Even though no one had ever complained about our noise (as far as we were told, anyway), we would be the ones having to move, change our lease, foot the burden of all that would be involved. This sounds like the neighbor's inconsiderate behavior was positively reinforced by management's apparent apathy to our trouble.
Our noisy neighbor, meanwhile, bore zero consequences, to our knowledge. The burden was placed entirely on us. A manager even suggested we purchase ear plugs. We had already, and they never blocked out the sounds our neighbor produced. We wanted peace and quiet in our domicile, not the common spaces, and we felt ignored.
Did we mention the walls are thin? And the construction seems shoddy? We knew the units would be small, but they could have at least made them more soundproof. Also, when we moved in, there was plastic left on the microwave that made an unholy stench, and by the time we moved out, the bathroom vent still wasn't doing much for the steam.
(Get ready to see the smallest "freezer" you've ever seen, and the only counter space you're getting in the studios is the two-inch perimeter of the sink.)
Meanwhile, the building has four elevators, four of the least reliable elevators you'll experience. People with dogs can only use one of the four, the freight elevator, and that often gets congested with people moving in and (hopefully) out. We once waited 10 minutes for the freight elevator.
(Also, get ready to open up that wallet if you get locked out. "Outside of business hours, lock outs are $50," management said in an email that makes it sound like a huge favor. The locks are all networked though, and it takes a keystroke for them to unlock your door.)
When we toured Lawrence House, we understood the value proposition. And our leasing agent made clear to us that despite the units being small, the communal areas are spacious. And that the building would foster a wonderful social atmosphere. The idea, to our understanding, was that we could hang out with our fellow residents in the lobby, the backyard, and the roof deck. Again, that's not exactly true (at least to our experience).
Within months of our move-in, Flats opened up a lobby bar called "Larry's." We knew that going in, but what they didn't tell us was that the entire lobby would be a seating area for the bar patrons (buying ridiculously overpriced drinks), when the lobby was once was a communal space meant primarily for residents. Soon, building residents were no longer allowed to bring beverages of our own and sit in our own building's lobby. We residents pay rent not just for the units but for the "communal spaces" we thought we would get to enjoy. If this was mentioned at the outset, we wouldn't be complaining.
Then the backyard became an extension of the coffee shop in the lobby, Heritage Outpost.
So we residents were only left with the small roof deck, but even that isn't private. Larry's customers make their way up to the roof all the time, sometimes puking along the way.
The only good things we can say about LH is that many of the residents are wonderful people -- may they all transcend that glorified dorm -- and the people at the front desk and on the maintenance staff (basically everyone below management) are incredible humans and employees who were always so good to us.
We even witnessed upper management publicly reprimand an employee in an infantilizing way one time, and we heard about them scolding a fellow tenant.
We want better for the people who work there. We want better for everyone living there. It's too late for us, but it wouldn't be hard for Flats to right their wrongs.