Ben G.
Google
I am writing to express my disappointment and frustration with the service I have received regarding my booking at The Lawrence.
We paid a deposit in May to secure the main room for my mother-in-law’s 60th birthday celebration in January 2026. Despite this, I received no communication from the team for several months. When I finally contacted you in August to begin arranging the details, I was informed—without any prior notice—that my event had been moved to a different room due to a wedding booking.
The alternative room offered was the cottage two doors down, which is completely unsuitable. It is not large enough for our event and does not provide the disabled access or toilet facilities required for our elderly guests, including grandparents.
Since raising these concerns, I have only been offered three unacceptable alternatives: moving the event to a Friday or Sunday instead of the Saturday we originally booked, or relocating to your sister venue 25 minutes away. None of these options reflect the event we planned or the booking we secured months ago.
To make matters worse, I have repeatedly been told that a manager would contact me to discuss a refund of my deposit, yet I have received no follow-up whatsoever.
This situation is extremely disappointing and unprofessional.
I will update as my experience continues.