Jim B.
Yelp
I don't know if they were having an off day yesterday or the quality others have spoken of has declined since they last went, but our experience was sourly disappointing. Wait staff (3 that we could see) for a small venue were not coordinating with patrons/each other and the kitchen presumably was disoriented and unqualified:
We arrived around 11 AM to have a hometown breakfast they are known for. Getting us seated and drinks was as expected. Right away I should have suspected an issue. Daughter's chi coffee was not mix well and we were not offered water. Shortly after we were served our drinks, a patron outside came in from where he and his guest were and just wanted their water as they were served none (neither were we) and inquired about their order. 30 minutes in after ordering, we had no waitress come to check on us and only after flagging one down were they to check on our meal (note: gentlemen outside still hadn't been served either). 45 minutes later we were preparing to just pay for our drinks and leave. People next to us were upset and asked for their check as they had been waiting for an hour and they left. As we were getting up they finally brought us our food. My daughters vegetarian skillet was missing almost all of the vegetables except for over cooked spinach and no cheese. Her eggs were not cooked correctly. They forgot one of her pancakes, no syrup was offered and she had to ask for butter. Her pancake was raw in the center. Wife's and my food literally looked like slop. It looked like they dumped someone else's canceled order on my skillet meal. They forgot my toast, no syrup for the pancake I ordered (which I did not touch) and most of the fried potatoes were swimming in oil and undercooked. They got mine and my wife's eggs correct, which was the only part of the meal that was edible. We asked for our check (they comped the drinks as they had just did for another family that was leaving for a similar situation and left).
For a small town, reputation is everything. I understand staffing situations; it's problematic everywhere. If this was the case, they should have let patrons know they are short staffed and wait times would very. But honestly, even if that was the issue. Still doesn't excuse horrid food. My suggestion as someone who worked in the restaurant industry: condense your menu (too much!) especially if qualified people are difficult to retain. Train your wait staff to work as a team, monitor patron body language and pay attention to your tables - communicate with each other and your kitchen. Lastly, fire your cook before you folks get sued.