Esssssy S.
Yelp
I am/was a reluctant regular here as the cafe has a beautiful view, a good menu, and is ideally located when out with kids or using the lido and gym. In the summer I feel like I'm on holiday when sitting by the poolside here at the lido cafe - it is lovely. However, there are a good few negative points about the place that bring a 5 star review crashing down to a 2. These include: (1) the dark, badly designed entrance that makes it awkward to negotiate with a pram (and the main clientele during midweek daytime is us new mums - beware, childless people); (2) the toilets that you need to request an entry code to use; and (3) the badly thought through door to the outside area (again think of prams).
Despite these minor issues I visited the cafe regularly, but this week things have changed. Thus, my final gripe is the prices - they are unreasonable. On Monday I bought two iced coffees to take away. As well as taking almost 10 minutes to prepare (they were not all that busy either), when they arrived they were in open plastic pint cups filled only a third of the way. I had ordered one with soy milk, the other regular, and the soy one was even visibly smaller. There was no ice in them, I assume it may have all been blended, but it was not very cold either. For the pleasure of waiting for these small, tepid drinks I was asked to pay £9. I felt compelled to ask if they could at least fill the cups, as for £4.50 each that was not acceptable. They refused to even fill the cups with ice cubes. I can understand why chains such as Costa succeed despite peoples' desire to support independent cafes. I had, the previous day, bought a very large, very cold, Costa frappe for £2.30 and the customer service was better, I didn't have to wait more that a minute, and I didn't have to argue about the price and the product.
Lido cafe - shame on you. Yes, the rent must be high, but you are always buzzing with customers, and you employ (seemingly) young, low-paid, inexperienced staff (all of who have at one time or another placed cutlery and hot drinks next to babies in high chairs without even thinking about it). You have disappointed me one too many times now, please sort yourself out as you are losing customers through greed.