Rafael N.
Google
I am writing to express how upset and disappointed I am about my experience at The Lincoln last night. This was especially surprising, as The Lincoln is one of my favorite bars and a place I frequent at least twice a month.
The issue began with your bouncer, JJ, who was incredibly rude and disrespectful. We asked if we could enter after seeing him allow other friends of ours inside. He told us to get in line, which we did. Once we were finally next, he checked my friend’s ID, then turned around and started letting other people in. When he returned, he asked for our IDs again. My friend simply said, “I just showed it to you,” and JJ immediately became aggressive and told us, “Oh really? Get out you’re not getting in.”
There was absolutely no justification for this behavior. Whether he was having a bad day or not, his actions were unprofessional and unacceptable. I was there celebrating my sister’s birthday, with friends who had flown in from out of the country, and his conduct completely ruined the night. Some of our group were denied entry for no valid reason, and those who did get in had an even worse experience one friend had their phone stolen, and two others had their wallets stolen.
Given that JJ is part of your security team, this raises serious concerns about how efficiently and responsibly security is being handled. Between the arbitrary denial of entry and multiple thefts occurring inside, the entire situation felt unsafe and poorly managed.
I am extremely disappointed, especially as a loyal customer who has always spoken highly of The Lincoln. This experience has made me seriously reconsider returning, and I hope management takes this complaint seriously and addresses these issues promptly.