pam h.
Yelp
Where to begin. We were here to celebrate a birthday. We placed our order and then waited and watched as everyone else in our group got their food from various purveyors. Then we got our appetizer - which was not hot - but not our entrees. So we waited some more. After half an hour I went up to the window to cancel our order and get a refund since it still wasn't ready and the goyza had been cold. The guy told me our food wasn't ready because the rice had to be cooked. How can a Japanese restaurant be out of rice when? Then he said he couldn't refund my money because the manager was on break. How can a multi-restaurant kitchen not have a manager on duty? I gave him my order info and told him what table we were at, and then we waited some more. Then I got a text saying our food was finally ready and would be delivered soon. Oh, the irony. Since I had not yet gotten confirmation of a refund, I figured they would actually deliver the food, which would've been awesome since we were both really hungry. But no; nothing. When I worked at a restaurant, this issue would've been addressed by bringing the late order to us and comp'ing it. Instead, we waited some more until I finally hunted down someone to ask about our refund. I explained what had happened to someone who offered to help, and that guy apologized and brought me over to talk to somebody else -- the manager who finally came up to say I would get a refund in 3 to 5 days. I don't know why it's going to take that long so that's another problem. The manager also said that the first staff member told her I had canceled the order even though our food was ready. That was not true. That guy never told me our order was ready, and I didn't get the text until after I had gone back to our table and sat down for a bit. We both would have loved to eat our meals if they had actually been ready. I don't like to give bad Yelp reviews, but there were too many mistakes tonight to let this slide. And I haven't even mentioned the limited parking along Elvas, let alone the uneven pavement with poor lighting. Sure hope that refund gets processed pronto.