Muyan Luo
Google
Look, if you seek good food, yes they have pretty good wings and burgers. And they do have specials on certain weekdays. Me and my friends were there exactly for Monday special burger.
I have been there for several times and all had a great time that I even recommended this bar to my friends. But now it disappoints me very much and I won’t be here anymore.
The main reason is that the wait time is forever and sometimes you will have a really bad experience.
We wait there for like an hour to get our burger, which is made up with two buns , vegetable, and a meat patty. The only two things that will take time are meat patty and fries as a side but both of them should not be taking an hour to make. There were only two tables and some people sat at bar with a total of like 13 ppl including us, and you can’t make a burger to serve everyone within an hour.
You might only have one cook but isn’t that you should be also considering hiring another one when you have a such large restaurant? When I asked for our burgers (40 mins later) the woman (possibly waitress) said it’s almost done and everyone’s waiting the same amount time (be patient is the hidden word). That’s not a proper reason to explain to customers. What, you gonna keep president wait for the same amount of time in front of KFC before he’s going to make big decisions? I’m not saying like who should be served first, it’s that your reason and attitude of responding to customers is so unprofessional and annoying. You could say I am sorry for your wait I will be checking with cook thank you for your patience (I am literally teaching you), for that I , and other customers, will feel better. It is you that need to improve your efficiency as a whole not keeping your customers wait eternally and say everyone’s waiting the same, so do you.
Besides, we are Asians, and we can absolutely know how you treat us differently in an obvious way. It is not like we need very friendly attitude but there were a young man who greeted us in Chinese and that shows us an attitude for willing to talk to different people with kind and hospitality. For that, compared to your performance today, you have let us down. You could come to every table including us to say “Sorry for kept you waiting. Is there anything else I can get for you?” to assure everyone. Is this hard for you to do? Is that considered as high service standard that you need to be trained to do so? There are other places like you and servers were acted exactly what I just told you, and I gave tips for that.
I am writing this because, even though only went for few times (and I gave tip), it was one of my favorite places during my study at Windsor and it disappointed me so much today and I will not be visiting there again.
For all those who would like to try, value your time with their food quality. Because value of any food that takes an hour to serve depreciates. And you won’t be happy while spending that time unless you can enjoy the talk with your friends for up to an hour.