Brian P.
Yelp
We go to the location in Sudbury all the time and like it, so we were expecting the same from the Waltham location. The ambience and food were fine, but we had the WORST waitress (Anne I think it was?) we have ever encountered. We were a party of 4 with 3 adults and one child. We're pretty laid back and easy going and are always very friendly with our waiters/waitresses. When we checked in with the hostess we were told they were out of children's menus but were printing more and would bring one over to us after we sat down. No problem. After we had ordered drinks and appetizers we still hadn't gotten the children's menu, so we asked our waitress if she could get one for us. She acted like this was a major inconvenience, and said something to the effect of "Oh, we have the usual kids stuff" and then rattled off like 10-15 items in the span of like 5 seconds......like our 11 year old was going to remember all of that. When it came time to order our meals we again asked our waitress if they had finished printing the children's menus, and she acted insulted "I already told you what we have". Well yeah, but my child would like to SEE the menu so they can decide what they want. She left in a huff and eventually came back with a copy of the children's menu. Of course, some of the things she rattled off they did NOT serve, and she omitted several things they DID serve, which is why we wanted to see the menu in the first place, but whatever, let's move on.
Fast forward to after the meal and the waitress asked our child what dessert they wanted that came with their meal. Our child wasn't interested in any of the desserts and we said we'll pass on the children's dessert, thanks. The waitress could not comprehend this for some reason, and then proceeded to try to pressure my 70 year old mother into deciding which of the children's desserts she wanted, because obviously someone HAD to eat the children's dessert. We politely kept telling her we were not interested in the children's dessert....you can still charge us for it, it's not about the money, we just don't want the damn dessert! Then when we were ordering dessert for the grown ups and to go boxes, she kept cutting everybody off mid-sentence and being extremely rude for some reason, which of course led to us having to re-ask things to confirm that she heard us in the first place "....and can I get a to-go container for my...." "YEAH, I already got that!" she snapped back to my mother. Of course when she came back with dessert and to go boxes she only brought one and missed the other.
Look, I get it: sometimes its really busy or you're having a bad day. But we did absolutely NOTHING to deserve how we were treated by this lady. Every little interaction made it seem as if we were a major inconvenience or we were being jerks to her, which we certainly were NOT. Suffice it to say, we will NOT be back.