Nadia Chambers
Google
I gave this rating SOLELY based on the service.
So, my husband and I were told that this place served the best salmon and we wanted to check it out. However, upon looking at the brunch/lunch menu, no salmon was offered.
Nevertheless, we stayed. My husband ordered a breakfast bowl, which included something called “waffle crisps”, and I ordered the spicy chicken and waffles.
Thank God we were facing the multiple televisions because we spent about 40 minutes watching them while we waited on our food!
Now, our waitress, Emma, provided great service! She stopped by our table 4 times—all while hurriedly carrying food (which included waffles) to a large party who came in almost 30 minutes AFTER us—and informed us that our food was “coming out soon” and was very apologetic because we had been waiting so long.
After the 39th minute, I asked for a manager.
“Ken” came over and handled the situation like she was giving a masterclass on how to handle a customer complaint. She was sincere and genuinely concerned.
Within the next 10 minutes, we received our food and it did taste great. The chicken was seasoned well and cooked perfectly. My husband said everything in his bowl was “good.”
We may or may not return, that’s up in the air, but our first experience here will keep us away for a while.
**And for the record, someone did inform us that the large party who came in after us was the owner’s wife, which is why that table got served first!!!*** As a paying customer, that was POOR excuse for bad customer service.