The Logan

I would caution any potential tenants against renting any of the apartments that face Clarke Street, if you are sensitive to noise and/or have any plans to open your windows. Right now as I write this at 1am, the HVAC equipment on the Clarke Street roof sounds like a jet engine is idling outside. It's always loud, but since Oct 22, it gets turned up full blast around midnight, all night, until morning. And then every morning 4-5 am, extra large commercial dump trucks make multiple runs up and down Clarke Street, emptying the metal dumpsters; this noise exceeds 100 db. I am writing this as a neighbor - I don't live in the building. I have called the management office 6 times since Oct 22 in an attempt to discuss the HVAC settings. It ran all summer at a lower volume - clearly it's not necessary to have it up full blast in the winter. Perhaps they will be passing on the excess electricity charges to tenants? The few times my phone call was answered, I was told the maintenance supervisor is out sick. So either the management lies, or there's no staff available to address any maintenance problems for as long as 3 weeks and counting. Either way, I think this is a concern for potential tenants: maybe you will be treated the same way?

3/25 late post, i moved out 3/16 and still ants everywhere. 3/6/25 Here’s another update of my apartment, moving out process. 2/18/25 I wanted to provide an update regarding the ongoing situation. While the issue persists, I've learned that Alameda County Vector Control offers free inspection services for residents experiencing similar concerns. I encourage any neighbors facing these challenges to contact them for a professional assessment of their units. These conditions warrant prompt attention to ensure our living spaces meet proper health and safety standards. 2/13/25 What began as a beautiful living experience at The Logan has sadly deteriorated into a nightmare. While minor ant issues were manageable last year, the current infestation has made my apartment unlivable. Despite numerous pest control treatments, the problem only worsened each time. Management's inadequate response forced me to file a city violation notice. I cannot recommend The Logan unless you're prepared for an ongoing battle with pest problems. What breaks my heart most is seeing a once-lovely home become completely uninhabitable.​​​​​​​​​​​​​​​​

A Year Later – Still No Security Deposit & Ongoing Mismanagement I lived at The Logan for two years, and while the property has changed ownership multiple times, Erika has remained the property manager for the majority of my residency—and unfortunately, so has the poor management. Throughout my time there, the building cycled through three different ownership/management groups, and a constant stream of leasing agents, front office staff, and maintenance workers. That kind of turnover led to frequent miscommunication and slow support. But the most unacceptable part came after I moved out in July 2024. Despite providing a forwarding address, I have still not received my security deposit—nearly a year later. Erika initially said she would follow up but has not responded to a single email, phone call, or even a certified demand letter. She has been consistently absent and unavailable to residents, a recurring issue I experienced firsthand and heard echoed by other reviews. I escalated the issue to the Regional Director at Brookfield Properties, the current owner. She informed me that a check had been issued in December 2024, and was sent to my old address at The Logan—months after I had moved out and provided new contact information. When I requested to be connected with someone at Sentral, the previous management group, the Regional Director stopped responding to my emails. There’s been zero accountability, zero urgency, and zero respect for tenants' time or money. Do not move here.

Ky Thompson was absolutely amazing during my tour at The Logan! From the moment I arrived, she was welcoming, knowledgeable, and genuinely enthusiastic about helping me find the perfect home. She took the time to answer all my questions, provided detailed insights about the property, and made the whole experience enjoyable and stress-free. Her professionalism and friendly demeanor truly set her apart. If you’re looking for a top-notch leasing experience, I highly recommend working with Ky.

*Updated Review of The Logan In March 2025 - We moved out after living here a year and a half due to The Logan’s unacceptable management practices, persistent rent overcharges, and an unresolved flea infestation. Despite numerous formal complaints via email and in-person meetings, management failed to take appropriate action. Erika Bernal Barragan repeatedly assured us she would follow up, yet left our concerns unacknowledged for weeks at a time. As of March 31, it has been over 14 days with no response to our formal move-out notice and request for compensation. The Logan is misrepresented as a luxury residence but is plagued by mismanagement and disregard for tenant rights. Future renters should be aware of the ongoing issues before committing to a lease. February 2025 I would highly advise against renting at The Logan. We have been dealing with a flea infestation for over a week now, and the building management has done absolutely nothing to address it. Despite repeated inquiries, they have failed to take any meaningful action. To make matters worse, we were overcharged rent by $5099, and they have refused to correct the issue. The lack of communication and responsiveness from management is horrendous. We have had a completely unacceptable experience here, and I cannot recommend this building to anyone.

We lived here for nearly 3 years, and really enjoyed the unit and the front desk staff. However, the property manager (Erika Barragan) failed to send us our renewal on time twice, and never responded to a single email enquiry. She was constantly unavailable the second year, and just treated tenants with contempt. Maintenance towards the end of our 3 years really took a dive, and we had ant problems numerous times throughout the year (we lived on the 5th floor, and they would in from the corridor and the window). The new owners seem unwilling to hire new staff to assist the already overworked leasing office. We moved out at the start of March 2025, and have not recieved any word regarding our security deposit which will need to escalate. I'd highly recommend new renters skip the logan til they resolve these issues.

We scheduled a tour for 1:30pm today and no one showed up — security was not at the front desk and the leasing office appeared closed despite business hours. We left at 2:15pm (after texting and calling several times). Lobby smelled great. Many neighbors shared parking floods after the rain and the property management is extremely unresponsive so appears we didn’t miss much.

I've got a few more weeks left here at Logan, and I must say that my initial intention was to give this place a three-star rating. However, I'm now pleased to admit that my satisfaction level has surged to 100%, all thanks to the new staff this year. During the time when Yessenia and Cassandra were managers, I never felt at ease due to the lack of privacy and a sense of welcome. But the current team, both in the office and at the front lobby, has gone above and beyond to create an atmosphere that truly feels like home - it's comfortable, respectful, and secure. Furthermore, their attention to maintaining the building has been impressive. They've promptly addressed issues like the wear and tear in the elevator, which I personally never struggled with despite the complaints from others. The cleaning staff also deserves commendation for consistently keeping the hallways and lobby impeccably clean and pleasantly scented. One aspect I appreciate is the round-the-clock security, along with the convenient access to amenities like the rooftop, gym, and lobby area. Of course, the apartment unit itself is exceptionally modern, attractive, and spotless. I happen to reside in a unit that faces Telegraph Ave, and I find it quite appealing. In terms of potential improvements, I believe there's an opportunity to enhance the lobby area by maintaining a more serene ambiance. While I enjoy upbeat and pop music, I feel that a calmer atmosphere in the lobby would be more conducive to conversations, studying, and work. Overall, my experience with this apartment has been highly satisfying, largely due to the exceptional efforts of the current staff.