Arie Litovsky
Google
This place used to be cool. Used to be. But last night customer service was farthest from their mind.
It’s clear the bartenders are tired, overworked, or just downright cranky. I walked in wearing a guitar on my back and, as a joke said “I’d like a Negroni and a song”. And immediately was met with “NO PLAYING MUSIC, we play our own music”.
The bartender clearly didn’t get that I was just asking for inspiration and it was lighthearted conversation. I wasn’t going to do anything against their rules — and it was clearly too loud to play in there. What’s the deal?
At 12:00 they asked us to leave, so we were went to finish our drink outside, but the cashier proceeded to continue to crankily tell us to leave.
I don’t understand why sitting outside for another 10 minutes past closing is such a big deal. She even tried to recover from her faux pax by saying she appreciates our business, But the mood had turned sour at this point.
Will not be coming back if this kind of customer service constitutes. The whole point is that it’s a place to relax, not to be bullied.
Here’s a simple way to fix this — set your closing time to 11:30 PM and then give people a chance to wrap up.