The Lookout

My wife and I have been living at the lookout for almost 3 years now. In the middle of that was a transition in ownership. Which is definitely tough as rules change etc. I think the management team and Miranda have been the top reason my wife and I have enjoyed our experience. Unlike other apartment managers we’ve had in the past, she’s always looking to serve and find way to help us out! The worst part of the Lookout is car issues. We’ve had parts from my wife’s Kia stolen that we had to replace and my car was recently dinged up. If more security cameras were in place, then I think we’d be able to mitigate some of that. But we are in Dallas, so all things considering this is pretty good! My wife and I have never felt unsafe in the complex. But overall grateful to Miranda and the team for fighting to improve our experience and our living situation!!

The Lookout is a lovely complex. Miranda and Tonya are very sweet. However, I was bummed to find out (after I already paid $215 non-refundable fee) that you need to have income that is THREE times the monthly rental rate. It’s not the industry standard so I would have preferred they made that very clear up front. My rent “now" is the exact same as I would be paying at The Lookout -so it never crossed my mind that it would be an issue. I’m just very disappointed as I was really looking forward to living there and it’s tough to eat $200+ prior to the holidays and also have my credit score lowered due to it. :-(

Make certain they tell you up front that the only way to qualify to rent is 3x your salary (most places aren't even close to that). Don't pay the application fee until you have done the math in front of them and they agree that you will be approved. They seem to just want your money (which is all non-refundable). I've also heard from other who live there that there have been a ton of break in's into cars and storage units. So proceed with extreme caution before filling out an application and living there.

Gorgeous property and highly enjoyable. Miranda is always so sweet, pleasant, and attentive. I would highly recommend working with Miranda if you are looking at The Lookout to call your next home!

Prospective renters should be aware that your vehicles can be towed without lease authority or legal basis when parked in garage residents pay for. Hilltop Residential and The Lookout Apartments knowingly allowed their contracted towing company (JLS Towing) to come in the middle of the night and tow paying resident's private property using predatory and UNLAWFUL towing methods. I brought this to onsite management's attention and I was told there was nothing they could do and was given contact info for the tow company. Here are the facts: I am a paying resident of the Lookout Apartments, a single father and a disabled combat veteran. On December 19, 2025 at approximately 2:30 AM, my vehicle (TX plate ----DV4) was towed by the apartment’s contracted towing company solely because my registration was expired. The vehicle displayed a current resident sticker and was otherwise legally parked, operable, and authorized to be in the garage. Key facts: My lease does NOT require current vehicle registration as a condition of parking. Texas law does not allow private property towing based solely on expired registration when the vehicle is otherwise legally parked and not abandoned. This appears to violate Texas Occupations Code Chapter 2308 and Texas Administrative Code §86.700–86.709, which strictly limit when non-consent towing is permitted. As a result of this improper tow, I incurred: Towing and storage fees Uber fees Lost work time and disruption Not to mention, my 6 year old missed half of a day of school This was not a misunderstanding—it was an unauthorized non-consent tow carried out without contractual or statutory authority. I have filed formal complaints with the Texas Department of Licensing & Regulation (TDLR) and the Better Business Bureau, and I am pursuing reimbursement.

Miranda and Tonya have been absolute pleasures to work with. They are warm, friendly, and consistently professional. I really appreciate how quickly they respond, how clearly they communicate, and how they always find a way to solve things with a positive attitude. They make the office feel welcoming and they represent The Lookout exceptionally well.

Do NOT move here, they stop taking care of the pool after Labor Day! The first two photos were taken today, 9/11 and the major algae bloom was taken on Labor Day, 9/2/24. Today is 89 degrees Fahrenheit and I’m sure people want to swim, but it’s honestly a health risk at this point. Very disgusting! The pool was scheduled to close from the 2nd to the 5th for “cleaning” but there is clearly dirt and grime on the bottom still. There have been algae blooms all week. The hallways are filled with stains and never vacuumed, the walls are so beat up. On Labor Day weekend the garbages were left to rot for the long Labor Day weekend in the hallways. I couldn’t even walk past it smelled like rotten diaper bags. My Fiancé complained more than 3 times about the hallways and walls and nothing has been done, in fact it has gotten worse! Management has changed recently also, there seems to be no leadership, otherwise this wouldn’t be happening. Im disappointed in this community. We will not be renewing our lease. We might even be cutting it short, this isn’t livable.

The airbnbs are disruptive and violate our safety and peace. Second hand smoke that may have you reconsidering! Noise from parties in the air bnb and domestic disputes may make you think about the security here. No screening for these people! Of good note: Management has improved greatly. There were storage break in issues that have been resolved. The maintenance staff is amazing. But now, we are going backwards by allowing air bnbs on the third floor that are very disruptive. A major safety concern with strangers entering the complex — noises - slamming doors, yelling screaming, and — smell issues— due to smoking/hotboxing inside the apartment our apartment now smells like a lease violation, and it makes us both sick. Hopefully,management fixes this new headache and restores our community, otherwise, the apartment is setting itself up for the issues that come with bad air bnbs — residents become very unhappy and feel unsafe.

I absolutely love living at The Lookout. I toured many apartments and none of them came close to The Lookout when it comes to safety and service. The team is so responsive, particularly Keavy Davis. She is absolutely amazing and helped me extensively with my move in process! They also have fun community events, a beautiful pool that is usually pretty quiet, a creek and a trail behind the complex, the location is amazing and close enough to the fun areas of Dallas without being in such a busy area. I could not recommend living here more.

Do not stay here, definitely not worth it. This is an immoral property that will add hidden charges just to take more of your money. My move out day was September 1st, one day into September and they decided to charge me an entire month of community charges. They also have a major trash issue that is disgusting. See picture attached. I do not recommend at all!

The people who work at the complex are very nice but that's about it. I've lived here for a year and cannot wait to leave. Everything is broken ALL of the time. If it's not the elevator it's the garage gate (every couple months). There's been a hole in the ceiling from the rain covered up with a patch for 6 months now without even being fixed. The carpet in the halls is dirty and smells horrible. I've had so many problems with the appliances in my apartment. They are always understaffed, and NEVER answer the phone. I have to call at least 10 times for someone to pick up. The "valet trash" is always late and skips multiple days in a row all the time. Do not move here, this place is a nightmare. I would give zero stars if I could.

I stayed here via AIRBNB & from the time I stepped onto the property til the time I left I have never felt more secure and safe. I didn't get to use the parking garage but the street was was fine just as well. The pool area was amazing! I would definitely rent here and stay here via AirB&B again no questions asked! Plus I was maybe 5mins from SONIC/WALMART/Target. The rental prices are a bit high but I believe COVID has a lot to do with that! Check it out! It'll be worth it!

Everything is broken and nobody is fixing anything. The elevator breaks every few months. Doors are always breaking. New management doesn't respond to requests and they took away community events. All around terrible experience.

DO NOT LIVE HERE. Along with the other reviews I'll echo that everything is constantly broken. Elevators are broken more than not. I've been robbed twice with no help from or remorse from management. You can hear everything from the pool or apartment beneath you. Dirty hallways that's smell constantly. You'll be charged for amenities that you can't use, like the gym that's been "under construction" forever. and to top it all off they've put reserved signs on parking spots to create scarcity and drive up demand so you'll have nowhere to park. Constantly cutting corners and charging outrageous prices all for corporate greed.

We are temporarily living at The Lookout while we are having work done at our house. We could not be more pleased. The office staff is friendly and very helpful. We have put in 2 maintenance requests that were completed the next day. We love the security of the complex and convenience for our two dogs. We have also really enjoyed the community events that are planned for the residents. The workout room is great and the daily valet trash is amazing! We would highly recommend!

Be careful if you want to move here. They will take your application money and then bump up the rent to a rate that's much higher then what they told you when you applied. Lindsay Oldeen is the most unresponsive and unreliable person I have ever met. They never answer the phones or call you back. After I applied I had to keep calling and emailing trying to figure out when I was signing the lease/moving in. I walked in last week (on a Monday)and that was the first time I had talked to Lindsay, she was telling me that the price had gone up from my rate that I was told was locked in and that if I don't move in on Wednesday the rate will go up again. She's just trying to get more money from me when the apartments are already expensive. I left that conversation stating that I still need the lease. A week later I never even got the lease, so how was I supposed to even move in on Wednesday??? When I called to ask about it another lady had said that the apartment wasn't even ready because it still needed to be painted, cleaned, etc. So please explain to me how I was supposed to move in on Wednesday!! I applied for the rate that I was given and after I applied they raised the price. Again Lindsay is unresponsive and irresponsible.

Absolutely stunning apartments. I have been living here for approx 6 months. No bugs. No loud residents. GET THE POOL VIEW. You will feel like you are living in a resort. Management staff is SUPERB!! Everyone who visits me from out of state wants to move here because of how nice the apartments are. Very very safe. No issues with cars or parking. Multiple monthly community events like free food and gatherings. Their COVID response was prompt and exceptional. Honestly I love it here. Only reason I didn't give it 5 stars is maintenance is a bit slow and not quick to fix things. My washer/dryer has never really worked and he said "that's just the units" and never fixed it. Lol. The freight elevator has broken twice since I've lived here and takes awhile to be repaired. But honestly it's def not a reason to not live here. There are other elevators. And when I had a maintenance emergency, it was fixed ASAP.

The property is very nice. However the management is another story. We applied and did the look and lease which was a great deal. However they did a very strict credit check which was not something that was disclosed. We were not approved but the worst part was they called on Christmas eve to deliver the news. Also, all the deposits will take 30 days to refund and they told me that we had to wait to get a letter in the mail to explain the reason for the rejection. This is an apartment not a house and the greedy management company will not even work with you if you don't have perfect credit. Instead you will be stuck with looking for something else why your money is held. Don't waste your time may other great properties that will work with you and not treat you like a criminal or be untruthful in the beginning.

This is the most horrible complex I have ever lived in. It was good until the new management stepped in. They never answer their phones and are completely unresponsive. Lindsay is fake and says one thing to you and something else to corporate. I was supposed to move out on January 31. I got a call that said if I wasn't out soon they were going to take all my stuff and put it on the sidewalk. I guess that Lindsay told them I was moving out January 1 which was not the case. I have the letter showing I was moving out January 31. Please take my warning and do not move into this godforsaken apartment complex. FYI I am not the only one that feels this way I have had at least seven people stop and ask me if the management is responsive to me and i said it is not. I paid way too much to be treated like that. This company needs to take a hard look at their business practices. Like I said I've lived in a lot of apartment complexes and this one was the worst. By far the most expensive but they do not treat their tenants well at all.

I read a review of the manager at my apartment and I have to disagree strongly to her review. Melissa has been very nice to me ever step of the way. Melissa has the experience and I like dealing with professional people. Both Melissa and Toni will treat you with curiosity and respect as they have treated me.