The Lookout

Do NOT move here, they stop taking care of the pool after Labor Day! The first two photos were taken today, 9/11 and the major algae bloom was taken on Labor Day, 9/2/24. Today is 89 degrees Fahrenheit and I’m sure people want to swim, but it’s honestly a health risk at this point. Very disgusting! The pool was scheduled to close from the 2nd to the 5th for “cleaning” but there is clearly dirt and grime on the bottom still. There have been algae blooms all week. The hallways are filled with stains and never vacuumed, the walls are so beat up. On Labor Day weekend the garbages were left to rot for the long Labor Day weekend in the hallways. I couldn’t even walk past it smelled like rotten diaper bags. My Fiancé complained more than 3 times about the hallways and walls and nothing has been done, in fact it has gotten worse! Management has changed recently also, there seems to be no leadership, otherwise this wouldn’t be happening. Im disappointed in this community. We will not be renewing our lease. We might even be cutting it short, this isn’t livable.

I’ve lived here for a few months and I have absolutely loved my experience so far! It’s a great location and management is friendly and helpful! I love being able to walk to Sprouts too. I haven’t had any major issues upon moving in and anything that popped up, maintenance has been quick to come fix it. I saw some reviews say there was a roach problem but I personally havent seen any roaches or had any issues. I was looking at a handful of apartments when deciding where to live and over-all I’m honestly glad I chose to live at the Lookout.

Shakeisha Davis and Mario Hubbard were amazing! Any problem I had with any part of the process with moving in and/or maintenance when I had difficulties after I moved in were all handled in a timely and professional manner. I’d recommend them to anyone!

Shakeisha did a great job showing me around the place! Move in was smooth and so far everything is great! Quintin also was great helping me with the leasing process!

Do not stay here, definitely not worth it. This is an immoral property that will add hidden charges just to take more of your money. My move out day was September 1st, one day into September and they decided to charge me an entire month of community charges. They also have a major trash issue that is disgusting. See picture attached. I do not recommend at all!

Love living here. The grounds around the property are always well maintained and the area is very scenic and beautiful, with awesome walking trails by the river. The pool is awesome and a great place to relax after work and the rest of the amenities are just as good. Everything is always so clean, and the maintenance staff are one of the best teams I’ve ever seen. The apartment was perfect upon move in and Richard is the best maintenance manager I’ve ever met. The office always smells great; Miranda and Keavy are there to greet you with glowing smiles to assist in any way I need. I can’t wait to continue living here and the only downside is that I can’t give this home more than 5 stars.

A warning for potential new residents I wish I would have received. These apartments have a roach infestation. Upon move in, I was met with several roaches in my unit, both dead and alive. Management was aware of the situation but claimed they weren't aware of "the extent of the roach issue." While pest control has been called out, the issue persists. In addition, the unit did not appear to have been cleaned prior to my arrival. When touring, take note of the hallways. The smell is pungent, and due to the valet trash service and several folks just leaving trash bags on the ground, it continues to get worse. I have seen roaches enter my apartment from the hallway. For the price of these units I would expect a better quality of living. I hope this honest review helps others.

I lived here for about a year and some change. An honest review about living here. I will start with the pros. - When I first moved here the property management team were great, clean, hosted a lot of community events, and consistent communication regarding what’s going on around the community. - You have access pretty much anywhere. It is great location. - this apartment complex is more family oriented than anything. - no issue with noise everyone was respectful. - decent size spacing. -the manintaince team (Richard) they were kind and helpful. *before everyone left* Cons: the old property management at left at the beginning of summer and so did a lot of great people. That was very concerning given fact it was a very good team! I believe that when the community started going downhill in my opinion. When new property management came in. They are not great but they are not bad either. At times, they seem lazy and incompetent. I originally wanted to renew my lease simply because of my job and I have access to pretty everywhere. I requested rental reduction and it was declined just for them to put the price I request for on the market. They took forever to get back with a decision. However it end up working out at the end because the living situation became a problem when I started seeing roaches in my apartment and around the community. The bigger ones were on the first floor, dead. The hallways are always dirty and filthy. They need to consider a groundkeeper. The elevator used to be clean and mopped every week; now they are sticky and it smells bad. They did a “deep clean” back in September of 2024. The first floor does not have carpet. But the 2nd 3rd and 4th have carpet. They decided get the carpets cleaned instead replacing the carpet. They did not do a good job. They did not vaccum prior cleaning the carpet all the dirty got pushed to everyone front door. No one got new trash cans. Everyone should received a new trash can. Trash leave odors. Within a week the hallways were smelly again. I believe this when pest became a problem. It wasn’t a problem before. The most you saw were ants. Trash everywhere especially on weekends. People who live the townhomes will come over and dump their trash. Trash is major problem there. At one point, the maintenance team were behind on work orders not once Keavy or any of the staff communicated to the community there were behind. The maintenance team were low on staff so it was only Richard. He did what he could. The Gate stay broken. We use Gatewise app to access in and out of the building. Some of doors were broken. Overall, if you decide to live here my advice walk the entire community. The leasing office to the gym is always cleans after that it is not. Visit the community at night Bomb the apartment before moving in pest control does not help. Add 94 dollars plus water to base rent.

I absolutely love living at The Lookout. I toured many apartments and none of them came close to The Lookout when it comes to safety and service. The team is so responsive, particularly Keavy Davis. She is absolutely amazing and helped me extensively with my move in process! They also have fun community events, a beautiful pool that is usually pretty quiet, a creek and a trail behind the complex, the location is amazing and close enough to the fun areas of Dallas without being in such a busy area. I could not recommend living here more.

Do not stay here, definitely not worth it. This is an immoral property that will add hidden charges just to take more of your money. My move out day was September 1st, one day into September and they decided to charge me an entire month of community charges. They also have a major trash issue that is disgusting. See picture attached. I do not recommend at all!

The people who work at the complex are very nice but that's about it. I've lived here for a year and cannot wait to leave. Everything is broken ALL of the time. If it's not the elevator it's the garage gate (every couple months). There's been a hole in the ceiling from the rain covered up with a patch for 6 months now without even being fixed. The carpet in the halls is dirty and smells horrible. I've had so many problems with the appliances in my apartment. They are always understaffed, and NEVER answer the phone. I have to call at least 10 times for someone to pick up. The "valet trash" is always late and skips multiple days in a row all the time. Do not move here, this place is a nightmare. I would give zero stars if I could.

I stayed here via AIRBNB & from the time I stepped onto the property til the time I left I have never felt more secure and safe. I didn't get to use the parking garage but the street was was fine just as well. The pool area was amazing! I would definitely rent here and stay here via AirB&B again no questions asked! Plus I was maybe 5mins from SONIC/WALMART/Target. The rental prices are a bit high but I believe COVID has a lot to do with that! Check it out! It'll be worth it!

Everything is broken and nobody is fixing anything. The elevator breaks every few months. Doors are always breaking. New management doesn't respond to requests and they took away community events. All around terrible experience.

DO NOT LIVE HERE. Along with the other reviews I'll echo that everything is constantly broken. Elevators are broken more than not. I've been robbed twice with no help from or remorse from management. You can hear everything from the pool or apartment beneath you. Dirty hallways that's smell constantly. You'll be charged for amenities that you can't use, like the gym that's been "under construction" forever. and to top it all off they've put reserved signs on parking spots to create scarcity and drive up demand so you'll have nowhere to park. Constantly cutting corners and charging outrageous prices all for corporate greed.

We are temporarily living at The Lookout while we are having work done at our house. We could not be more pleased. The office staff is friendly and very helpful. We have put in 2 maintenance requests that were completed the next day. We love the security of the complex and convenience for our two dogs. We have also really enjoyed the community events that are planned for the residents. The workout room is great and the daily valet trash is amazing! We would highly recommend!

Be careful if you want to move here. They will take your application money and then bump up the rent to a rate that's much higher then what they told you when you applied. Lindsay Oldeen is the most unresponsive and unreliable person I have ever met. They never answer the phones or call you back. After I applied I had to keep calling and emailing trying to figure out when I was signing the lease/moving in. I walked in last week (on a Monday)and that was the first time I had talked to Lindsay, she was telling me that the price had gone up from my rate that I was told was locked in and that if I don't move in on Wednesday the rate will go up again. She's just trying to get more money from me when the apartments are already expensive. I left that conversation stating that I still need the lease. A week later I never even got the lease, so how was I supposed to even move in on Wednesday??? When I called to ask about it another lady had said that the apartment wasn't even ready because it still needed to be painted, cleaned, etc. So please explain to me how I was supposed to move in on Wednesday!! I applied for the rate that I was given and after I applied they raised the price. Again Lindsay is unresponsive and irresponsible.

Absolutely stunning apartments. I have been living here for approx 6 months. No bugs. No loud residents. GET THE POOL VIEW. You will feel like you are living in a resort. Management staff is SUPERB!! Everyone who visits me from out of state wants to move here because of how nice the apartments are. Very very safe. No issues with cars or parking. Multiple monthly community events like free food and gatherings. Their COVID response was prompt and exceptional. Honestly I love it here. Only reason I didn't give it 5 stars is maintenance is a bit slow and not quick to fix things. My washer/dryer has never really worked and he said "that's just the units" and never fixed it. Lol. The freight elevator has broken twice since I've lived here and takes awhile to be repaired. But honestly it's def not a reason to not live here. There are other elevators. And when I had a maintenance emergency, it was fixed ASAP.

The property is very nice. However the management is another story. We applied and did the look and lease which was a great deal. However they did a very strict credit check which was not something that was disclosed. We were not approved but the worst part was they called on Christmas eve to deliver the news. Also, all the deposits will take 30 days to refund and they told me that we had to wait to get a letter in the mail to explain the reason for the rejection. This is an apartment not a house and the greedy management company will not even work with you if you don't have perfect credit. Instead you will be stuck with looking for something else why your money is held. Don't waste your time may other great properties that will work with you and not treat you like a criminal or be untruthful in the beginning.

This is the most horrible complex I have ever lived in. It was good until the new management stepped in. They never answer their phones and are completely unresponsive. Lindsay is fake and says one thing to you and something else to corporate. I was supposed to move out on January 31. I got a call that said if I wasn't out soon they were going to take all my stuff and put it on the sidewalk. I guess that Lindsay told them I was moving out January 1 which was not the case. I have the letter showing I was moving out January 31. Please take my warning and do not move into this godforsaken apartment complex. FYI I am not the only one that feels this way I have had at least seven people stop and ask me if the management is responsive to me and i said it is not. I paid way too much to be treated like that. This company needs to take a hard look at their business practices. Like I said I've lived in a lot of apartment complexes and this one was the worst. By far the most expensive but they do not treat their tenants well at all.

I read a review of the manager at my apartment and I have to disagree strongly to her review. Melissa has been very nice to me ever step of the way. Melissa has the experience and I like dealing with professional people. Both Melissa and Toni will treat you with curiosity and respect as they have treated me.