The Mansion Melbourne

The manager is very rude and can't call people back. I saw a mouse 🐁 when I was staying there late at night in the kitchen area. You have to walk up the stairs all the time. Don't stay here, there are better places out there. The staff are nice to your face, but then behind your back cancel your booking without any explanation.

I stayed in an all female room and always felt save and clean in this hostel. The staff were lovely and checked in as I left the building each day. Great location in between Fitzroy and the city with easy access to public transportation. Will definitely come again!

Very nice place to stay if you are on budget travelling alone! Staff are super friendly. There is no stair in the hostel but the crew are always happy to offer luggage assistance. Common spaces are quite clean and bed amenities are in nice condition. Didn’t use the laundry during my stay but please note that there are only 2 washing machines in the laundry.

Overall, I liked this hostel. They were actively fixing the squeaky bed issue during our stay. The beds now have an extra fitting on them to stop them from moving as much. It did make a difference. One thing I wish they'd change is having a 7th bed in what should be a 6 dorm room. I understand trying to make some extra money, but it means that the person in the single bed has no curtain, light, or charge point. There was an extension cord so they could charge things, but this isn't convenient for that person. The one in our dorm also obstructed being able to access lockers easily and could be used to store backpacks instead, as space can get a bit tight. The bathrooms are good, though the main light is on a sensor and if you're in the shower, the sensor doesn't know you're there and the light will turn off 😂 Luckily I had my phone with me, so used a torch until someone else walked in am triggered it. The location is fab though and I would stay here again 👍

The hostel is ok and the stuff is friendly. But to be honest I was disappointed. Beds and rooms are quite noisy. Worst, there was a mouse in the kitchen which I think really threatens the safety of your food. Also I think we were stolen some chocolate we had in the kitchen boxes (labeled with our name). It is not what it seems on the webpage. At least the issue with the mice should be addressed, hygiene is a basic no matter the price.

Affordable Accommodation in the heart of Fitzroy Close to the Melbourne City and local markets. Close to St.Vincents Hospital Close to tram stops Rooms are reasonably tidy Bathrooms are a little old but the showers offer nice warm water Lots of stairs, the stairwell is gorgeous. This place is not suitable for someone who uses a wheelchair. Great communal kitchen setup with your own pantry box, and complimentary food stock for anyone to use. Top shelf in fridge is for anyone to use, so long as it's to be consumed within the used by date. The laundry room offers 2 front loader washing machines and 2 dryers, and an iron. The machines and dryer use a tap on payment system, with your bank card and a wash is $5.00 for a 34 minute wash and to dry your clothes its $5.00 for 40 mminutes. There's also free complimentary washing powder and fabric softener in the laundry for all to use. Two weighing scales in there too. A body length mirror also. The loungeroom and bathrooms require a tap on card to access them. It's a great set up. There's a lovely outdoor area to sit in, banana sun lounges to lay on too. Next door is a mad brekkie joint, reasonably priced yummy food and delicious coffee. There's one "only female" bathroom and toilet and there's a mixed bathroom and toilet. I stayed in a mixed dorm room, two sets of bunk beds, with black curtains on the side for privacy. I was blessed to have an australian guy stay in this dorm with me. He was quite a private guy but great company. Late night chats and he cheered me up too. In this dorm room, our bed space had a side light and usb port to charge your phone on. We had 4 locker cupboard spaces we could use to lock up any personal belongings in. Windows have no screens on them, but they only open up so far. Windows have roll down block out blinds on them. Staff are very friendly and supportive. The only negative thing about this business is mice. Being in the city, there's going to be mice. I saw a few in the Mansion, in the quiet area, in my bedroom and ladies bathroom. Despite the mice problem, I'd still return there if I had to stay there again. The place has a great vibe.

If you’re looking for a place that is flexible if you have a late flight or had a last minute change, this is not the place for you. And oh btw if you pay a complaint about how inflexible they are, you get kicked out and told their hostel is not for you. For people in hospitality business, the way I was treated was sickening. The lack of simple human decency and the lack of empathy was completely appalling. I never leave reviews but I had to leave one here because of how bad a taste the staff’s treatment here left in my mouth. Maybe they’re also racially bias as well, who knows. I had an absolutely terrible experience with this hostel. I had a late flight and informed them to which they said they couldn’t accommodate which is all fine and dandy. They told me I had to spend my first night elsewhere and circle back in the morning. When I asked to reduce my stay to remove the first night, they referred me to the policy where they can only change my reservation 3 days before the start date. I booked it the day before 😂. I eventually just found a place and let it go. The last straw for me was getting there the next morning after this whole roundabout journey and while checking in, I mentioned to the front desk lady that I was a bit dissapounted that they had no wiggle room for things like late check in or even changing my reservation since I had to pay twice for the same night. They immediately got defensive and claimed their policy as well as they don’t think this is the place for me and offered me my money back. Honestly it was a cheap enough stay that the money was the least of my worries but to have that be your first reaction to me laying a complaint about my experience says a lot about the place and the kind of people that work here. Even though it was more of a hassle to leave than stay, the treatment I got there made it an easy decision for me. After staying in so many hostels around the world for over 5 years and in Australia over the past couple of weeks, I have met and been treated way better in too many places to have stayed in a place that treated me like just another number in the book that they can do without. As a result I took my business elsewhere and I suggest you do too. Edit: since Google won’t let me respond and you guys decided to lie and make outrageous comments about my experience. I became abusive?? That’s what you came up with??? Did that lie make you feel good or was it just a pathetic attempt to cover your butts since you know Google review does not let people respond to your reply?? For you to say my behavior crossed the line, my words that I so respectfully conveyed my experience with was so dangerous for you and your staff is laughable. Thanks for confirming my suspicions, clearly you guys have a racial bias because no way you just tried to claim I was abusive even though we had a cordial conversation modulo the passive aggressive nature of it from your staff and the content of what was being said. Guys, for real, don’t book this place. Absolutely ridiculous!

Really appreciated how clean the place was, it makes everything way more comfortable ! I loved that the kitchen, even if not very large, had really a lot of cooking accessories. Very nice staff also. Only thing that isn't ideal are the gathering areas : not so many and not very comfortable. Would recommend to someone who wants to feel like home, and is more interested in being in a normal size hostel rather than party animals.