Wade G.
Yelp
I signed up for Yelp just to let people know how horrible this place is. A bit lengthy story of mine but worth reading it to get an idea. Straight to the points.
1. Clunking noise AND Worst management AND maintenance: they toss an issue between them, like, go and talk to management, then management says, go an talk to maintenance.
There was a major clunking noise coming from the wall -from the apartment itself not from neighbors - whenever the steam heater in the apartment comes on. It was so loud to keep me up all night. Very hard to pin down the problem, because the noise only comes at nights and only when the heating is on. So I recorded a video that shows when and where the noise is. I showed it to management, and they placed a 'work order'. I said to the management multiple times that I only hear the noise at nights, so there is no point for maintenance guys coming for a check during the daytime, because they won't hear it. Not surprisingly, they came in during the day, and left a note 'Uh, there is no noise'. Of course not! I bumped into him on the hallway, so told him directly that I hear the noise only at nights, so when I hear it, I would call him (the resident maintenance guy). He said ok. Next day, I heard the noise so I called the guy, He came in and agreed that there is an issue. He said he didn't know what to do, so should have his supervisor, Niel, to have a look at it to figure out what to do. And then a week passed by. They do NOTHING. They didn't leave any note. So I went back to the management and tell the whole thing. They placed another F**ing WORK ORDER!! So I told her again, that it is useless...so give me a phone number of Niel so that I can talk to him directly. She won't give it to me, but just makes another call to the resident maintenance guy to have a look. Another week passed by. NOTHING HAPPEND. Then somehow, I met the resident maintenance guy in the hallway again, and told him, 'Why did you not do anything? you said you and Niel (I never saw this guy, don't know he even exists) will look into the noise issue' He is like, 'Oh, I said I will ask Niel to see if he HAS TIME TO LOOK AT IT, NOT THAT WE WILL LOOK AT IT'. My reaction is, WHAT??????????? F**king joke!!!! So I asked him to make a phone call to Niel right then while he was with me, he simply wouldn't do it. He PROMISED to have a look at it some time soon. A month has passed since then, and I STILL HEAR THE NOISE.
Finally I decided to contact Baltimore city council to request an inspection of structural damage. If inspectors find an issue, the Morgan properties will be fined.
2. Inefficient staff in the mail room
I had 2 occasions in which I was told there were no packages for me, and turned out there were. First occasion, a friend of mine sent me a pumpkin cheese cake by usps, and tracking number indicated that it arrived at the apartment. I go to the mail room and claim my package. He says, there is no package for me. Next day, again, no package. It turned out, there was the cheesecake delivered and misplaced somewhere, they couldn't find it! By the time I opened it, it had molds in it.
Second occasion, I had an important document delivered from government office by usps. The exact ssame thing. Tracking says it is here. The mail room staff say it is not. It turned out, again, that they placed it somewhere invisible, and couldn't find it.
As you can see, this apartment is barely operational.