meeks b.
Yelp
Oh no! I just discovered one of the branches on my money tree wasn't rooted at all, but just a stem jammed into the soil with no roots.
Update:
So apparently this business is really bothered by honest reviews on Yelp and would prefer we discuss issues we have with their business privately. I've ordered from them twice, the first time a little bummed about the stumpy burro tail, but still pleased with them and supporting their business. The second time they had a sale at the end of March and I bought some more plants, this time receiving the wimpy unbraided money tree. After some hassle (their emails go to your junk folder) we got in touch and via email they suggested I bring the plant into the shop to exchange it. I decided I would rather just keep the plant and care for it. Made a Yelp review so people are aware about the quality of plants they receive via delivery and moved on.
Now here's where it gets messy.
They responded to my Yelp review via email, but I never saw it as it went again to junk and I didn't think to look for a Yelp response via email in my junk folder. Fast forward to today when I discover one of the branches of my money tree not only died, BUT WAS ENTIRELY UNROOTED. It's just a branch jammed into the soil, which explains why the leaves turned pale and fell off despite caring for it as instructed. I posted a video on Instagram and they speedily blocked me.
I now have a lovely passive-aggressive email from them that makes it clear they are angry that I reviewed them on social media and also bringing up again that I made the purchase on sale, as if I have not earned the right to criticize bad products that I still paid for.
Changing my review to 1-star and making it abundantly clear that not only should you not have plants delivered from them, but you shouldn't give them your business at all.