The Mercer

It’s been amazing living here at The Mercer! From the moment I toured, I knew I'd found my home. The ambiance is fresh and welcoming, and the staff is amazing! The front desk staff and ladies are beyond helpful and kind, responding quickly to any issues or requests. The 24/7 pool and gym are my happy places, and the rooftop is perfect for carne asada or views on special days like New Year's or 4th of July! And my absolute favorite is the coffee machine in the front, unlimited lattes everyday. Definitely recommend living here if you like a lux type of environment!

Amazing staff and location! I had a chaotic move in (out of state) and a more-or-less abrupt move out due to a work opportunity, yet my entire time at the Mercer was very positive. The management and maintenance teams are super nice and organized, especially compared to other experiences I've had elsewhere. The fellow residents are considerate as well! Any issues that I've had are dealt with quickly and professionally. If I need to recommend a place to live in Vegas to any friends, it will be here!

So far my experience here has been horrible. They claim this is a luxury apartment but it’s far from that. I have been stuck in the elevator for 30 mins because none of the elevators seem to work. They break down once a week. Paid for private parking but the gate for our parking was shut down shortly after moving in. To top it all off my car was broken into and taken apart… yes taken apart. They took my wheels off my car and took my brakes. How did theses people have enough time to do that ??? Like where is the security?!?!? In our so called “secured” parking lot. Like what are we even paying for ?!

We were already impressed when we arrived, and it just got better from there. The grounds, amenities, and unit itself were above and beyond. We were fortunate to have Midaya as our leasing consultant. She was knowledgeable, kind, helpful, with a great personality. She definitely made the decision to lease and process very easy. If you're looking for a new place...we highly recommend The Mercer!!

I loved this place until I didn’t. I had leaved here for 1 year, extended my lease, and eventually upgraded to a 2 bd, 2 ba because of how much I loveeeeed this place and how muchhhh I love the reception front desk Mideya. She is amazing and this review does not pertain to her but to everyone else and the management here. Within the FIRST MONTH of being in the new until there was a leak in out ceiling in our kitchen. I reached out to the Manager at the time to have the issue resolved. She assured me it would be fixed. After a week, I heard nothing back and I HAD TO CALL for an update. The leaks continued to grow and eventually flooded through our laundry room, to the front door. That lasted for about a month. FINALLY plumbers claim. It took them about 2 weeks to “find the source”. They cut open our ceiling. Left it open for 2 days. It continued to leaks for those days and there solution was “we’ll provide you blowers until it is patched”. WHICH THEY TOOK ALMOST A WEEK TO PICK UP AFTER WE CALLED FO HAVE THEM PICKED UP. The hole was patched. We requested an accommodation on our rent due to the inconvenience. We requested $750, THEY ONLY GAVE US $500. Mind you I had to request time off work to have workers come into our apartment for 3 WEEKS. 2 weeks after the hole was patched we noticed huge water marks above our kitchen and black dots that looked to be mold. Cracking in our base boards. Our walls. And what seemed to be water bubbles in our wall paint. AGAIN reached out to the current manager to notify them. It took about 3 days to even have anyone come look at it. RIDICULOUS!! Plumbers came, opened up a HUGE hole in our ceiling and stated that they couldn’t do anything and thought the leak was coming from upstairs bathroom in unit above us. They weren’t able to patch the hole being their plumbers. Reached out to management AGAIN. They stated they’d have the whole patched within 3 days. ITS HAS BEEN OVER A MONTH AND I STILL HAVE A HUGE HOLE IN MY CEILING. Nothing has been fixed. We reached out to corporate management to have a transfer of unit. They stated they’d inform higher ups. We also spoke with property manager and she stated she’d reach out to them as well. A week later she doesn’t call. I HAVE TO CALL. They inform us that “we got denied for a transfer because the same unit is $400 more.” I searched online and they have MULTIPLE units available that are only $100 more!!! They could only provide us a $500 credit AGAIN. A week later a tech comes out to thermal the walls and informs us “the whole ceiling is going to have to be opened because there is water in all the walls”!! THEY WILL NOT LET US TRANSFER, A $500 CREDIT OR AND TO GET OUT OF OUR LEASE AND MOVE. Our only options is to move to another apartment complex due to their being continues leaking and pools of water on our floor and going into our fridge and contaminating our food. AND THEY WILL NOT APPLY THE $500 CREDIT TO OUR LAST WEEK LIVING HERE. SO NO CREDIT IS GOING TO GIVEN. That is a slap in the face and shows they do not care about tenants. We are having to pay to move to a new apartment, the time to move AGAIN when we have only been in this new unit for 5 months. THIS HAS BEEN GOING ON FOR 4 OUT OF THE 5 MONTHS WEVE MOVED TO OUR NEW UNIT. I am truly disappointed and feel disgusted in how they handled this situation and quite frankly feel disrespected as a tenant that has living here for so long. I do not recommend anyone to live here because when their is an issue they WILL NOT TRY TO HELP YOU. Do yourself a favor and look somewhere else when seeking an apartment. This goes to show that all they care about is money.

This places claims to be luxurious. It’s far from it. Every year it gets worse and worse. The pool area is constantly closed, last 2 years it’s 80% of the time. Even when it’s open, the hot tub had yellow tape around it for most of the time. Last 3 months it did not have a yellow tape around, but it was cold! People see it’s available, they turn bubble on, and get in to the hot tub just to find out the water is cold again! Last year the pool area was closed for most of the summer, including long holidays weekends. And now they have this again, a chain over the entrance gate & a note saying it’s completely closed for never ending repairs… not seeing them doing any repairs btw! People pay for rent, but management fails to fulfill their part and provide services people are paying for! So please avoid this place, take your money somewhere else, to another apartment complex where you’ll be able to access and use everything you are paying for!

The Mercer is such a great place to live. I have rented apartments in four different states and this has, by far, been my favorite apartment. It feels so safe and quaint. There is underground, secure parking. It’s difficult to enter from the outside. My friends called it a “fortress” but it gives you a good feeling of security knowing randoms can’t get in easily. Their gym is equipped with all the basic equipment that you need. Great pool, jacuzzi, fireplace areas, rooftop view, etc. All of their amenities are awesome. One thing I noticed about most cookie cutter apartments is that they all use the same cheap cabinetry. The Mercer has spacious apartments with quality cabinetry, appliances, and doors. You will see staff cleaning the hallways and shared areas daily. Maintenance requests are attended to within hours. Management is so accessible and kind. They have a party for the complex every month with live music. We loved sitting on our balcony and enjoying the fresh air, people watching. Everything is calm and quiet. Sad we had to move. We loved living here.

I have been living here for years and we have the best new manager ever! Matthew is amazing and such a pleasure to speak with. He is truly a huge asset to our property and actually takes the time to listen and shows how much he cares.