Marty D.
Yelp
Experience on Downward Spiral!!
Been going to this place since early 2000's and always enjoyed the food, experience , etc.
Unfortunately the last few times have been less than good and our last time there was our final experience which officially deemed The Mercury as a place not to visit.
Looked at several places for Mom's 70th Bday and due to our party size had to call in to make reservation. As expected of a place with rudderless mgmt, no reservation was found for our party. They sat us in the Wine Room which is basically out of sight and out of mind. We ordered bottles of wine and the waiter dropped the wine bucket (which things happen) and got my Mom's back soaking wet, wife's shoes/feet sopping and hit my face like a bucket of water thrown at it. Being a waiter before I understand things occur, but no urgency, no management, nothing came to us to address the situation. Based on the covers, this lack of attention wasn't due to being busy but seems to be the downward spiral of mgmt.
On good note, the food is good, valet intro is awesome but overall Dallas has too many options for these kind of experiences. We go to the Mercury for all our dates nights and client dinners, but based on last experience I'm moving on to Al Biernat's, Mister Charles, etc that value the customer. Dallas has many better places to spend your time and money where you want to come back to enjoy.
Adios Mercury!