Johnson G.
Yelp
It pains me to leave a review like this because Milleridge Inn has always been a special place for me, ever since I was a kid. The food is fantastic, the atmosphere is usually great, and the service is exceptional. Unfortunately, my most recent visit left me deeply disappointed, and I feel the need to share my experience in the hopes that improvements are made.
I came to celebrate my six-month anniversary with my girlfriend, a reservation I made several days in advance. Emily, who assisted me over the phone, was wonderful--friendly, efficient, and made the booking process a breeze. The food was also outstanding as always. I had the pork chops, which were perfectly cooked, and swapped the Brussels sprouts for creamed spinach--a personal preference. Natalia, our server, was phenomenal and went above and beyond to ensure we had a great dining experience. Thanks to her, I'm willing to give the Milleridge Inn another chance despite the issues.
Here's where the visit took a turn. We arrived at 6:58 for our 7:00 reservation and were promptly escorted inside by a hostess named Joan. While it was clear there were plenty of open tables in the main dining area, Joan seemed preoccupied with her iPad and took a while to figure out where to seat us. After standing awkwardly for a couple of minutes, she led us to a dimly lit section in the back that didn't match the ambiance we were hoping for. When I asked if we could be seated in the main dining area, where I've always dined in the past, she dismissed the request, saying, "That's for reservations only." This was baffling, as families who arrived before and after us were being seated there--despite us having made our reservation nearly a week in advance.
I'm not one to jump to conclusions or assume bad intentions, but the experience felt unfair and, frankly, humiliating. It left a sour taste in what should have been a memorable evening. That said, Natalia's exceptional service and the quality of the food saved the night and convinced us to give this place another shot.
I hope management addresses this issue, whether it's with Joan or the reservation system. If situations like this continue, I'll be reconsidering future visits and advising my friends and family to do the same. Milleridge Inn is too special a place to let poor service ruin it for loyal customers. Please make the necessary changes.