William M.
Yelp
It pains me to write this review because I have come here and suggested this place for meetings many times without issue.
The tea and coffee are very good. The biggest complaint I had before today is that service is sometimes slow, even when the place is not busy.
Today, I had a baffling and offensive experience. To me, it was a dealbreaker. To you, it might not be.
I ordered a sandwich. I asked about the sauce because I have dietary restrictions. The clerk (who I assume is also the owner) told me about the ingredients, and I decided that I would prefer it off the sandwich, so I asked for it on the side. She asked, "Are you going to eat it? Because some people ask for it on the side, and then they don't eat it." I confessed that I wasn't going to eat it. I felt the question was a little rude, but I understand that the sauce might cost money, take time, whatever. They're running a business. I get it.
I got my meal, which included potato chips. I ate the sandwich. It was not very good. The onions were too wet, the bun and meat tasted old, and the whole thing was overly sweet for a savory sandwich. Perhaps it was missing the sauce. Who knows.
I brought my plates back to the place I got them (I don't think they have a bus bin) and the same person said, "Next time, tell me you're not going to eat the chips."
This offended me. The sandwich was not cheap. (I think it was $12-14.) I don't object to being asked if I will actually eat the sauce. I don't like to waste. But to be lectured in such a condescending way at the end of my meal was insulting. If it's a conservation thing, there are more courteous ways to communicate that. If it's a money thing, it's misguided because my experience has convinced me to steer business elsewhere.
You may read this review and think me oversensitive. What the person said may not have offended you the way it offended me. If so, please ignore this review and patronize this business. The coffee and tea are good. Offense is personal, and experience is subjective. I have my pride, though: I will not patronize a business operated by someone I feel has insulted me.