Andrew G.
Yelp
First the good - This is a "boutique hotel" - which means your room amenities will be limited to an older style than you might be used to in a modern hotel. It is very much a European hotel room feel. The room and bathroom are small, but adequate - the shower leaked almost continuously, floor tiles are cracked and old - a little like going to your grandmother or mothers house. The bathroom door does not close all the way and the hot water was at times only lukewarm.
The bed was quite comfortable with lots of good pillows - The floors are hard wood and gave a clean modern feel to the room. The staff was limited, but very attentive. I thought it was a bit odd that I was charged for the entire four day stay up front, I am used to a that being settled up in full upon checkout, but it being the Thanksgiving holiday and maybe I waived that when I secured a reservation.
The hotel is not fully ADA compliant, which is readily disclosed on their website - there is a very small closet style elevator, but several of the room have stairs leading down or up to actual living area once you enter the room - as many as a dozen stairs - so if you have any difficulty with narrow steep stairs, you may need to speak to staff about room that are more conventional.
The not so good - When I checked in, I advised the staff that I had a service dog and a clearly working dog breed (not an emotional support animal or other name to be able to bring your pet) - that is in fact registered with my home county as such and highly trained - to provided walking/guidance/physical support duties for me. The person checking me in gave me the response I am used to, no worries - here is your keys and enjoy your stay.
However, after coming and going with the service animal in and out of the hotel from two days, Thanksgiving early morning while entering the hotel, a male staff member with black hair told me dogs were not allowed. I advised him I was staying in the hotel, checked with the service animal and job the service animal does for me - which they may and should ask.
He continued that the owner does not allow dogs, that this was "not a Hilton" - I asked him if this hotel was open to the public for lodging and he said yes, and I advised him that he was not permitted to discriminate and that state and federal law prohibited a business open to the public from prohibiting service animals. I asked him what he would like for me to do - he did not reply - I asked him if I could continue to my room and again he said nothing, so I went about my stay with no other interaction with him.
The remainder of the stay was pleasant and other contact with staff was very nice. The hotel also has a restaurant on the bottom floor - that is apart of the hotel- which is or may be undergoing change of ownership since there is an Alcoholic Beverage Control notice on the front which is typical for ownership change.
I hope that the new owner and mentioned staff become more educated on ADA rules - as complaints to California Commission on Disability Access and Department of Rehabilitation could impact an ABC license review open for public comment - an ABC review does look a issue of accessibility and compliance with other state laws besides alcohol including character of staff and owners.