Vicky G.
Yelp
We have eaten at Monarch Steakhouse countless times. Our past few dinners, however, have been a crescendo of haute attitude and declining service, culminating in an abysmal meal last Sunday. Before posting this, I thought it only fair to share my experience with the manager at Monarch. He thanked me for my "feedback" with the sincerity and remorse of a poorly programmed bot--especially disconcerting since I told him three out of four of us got sick. If not textbook food poisoning, we spent the night and next day bathroom-bound. While said manager didn't cook the food, he was forced to take our order after our waiter introduced himself and didn't reappear until he brought the check. Despite a hive of activity around larger tables, the manager explained--in the same flatlined cadence I'd experience again a couple of days later--that they were short-staffed. This, however, did not account for the kitchen managing to send out the steak, take back a few slices and return them well-done before the only cold dish we'd ordered arrived. Admittedly, all restaurants have off nights, so attitude becomes the differentiator. Even mediocre food tastes better when served with humility and heart. In lieu of an earnest apology, which would've been a just dessert, perhaps they'll incorporate my feedback into their menu.