Rachel H.
Yelp
Overall my trip on the Mount Washington Cog railway was okay, but that was mainly due to weather, which is no fault of the operators themselves. The trip up was cool, I loved the factual narration given to us by Terry, but we couldn't see all that much due to the fogginess of the car's windows which is expected in rainy conditions. Overall, my 3 star review lies in the lack of transparency on Mt Washington Cog Railway's part. I purchased my tickets a couple days in advance, but when we arrived at the station to pick up our tickets from willcall, there was absolutely no way of knowninf what the weather at the summit would be like. I've taken cable cars and vernaculars to summits in other places and I feel like there's always a screen or a live stream picturing the weather/view at the summit for "day of" travelers to decide whether or not they want to partake in that particular day.
Overall I'm not angry, however in addition to the lack of transparency the website in a round-about, 14-clicks-later fashion, mentioned that the visitor center wasn't even open after Columbus Day (re: Indigenous People's Day as it should be coded on the website especially seeing as this land in particular was occupied by Natives prior to being settled) and that even if it was, that you ALSO have to buy a ticket for said visitor center, which is kindof shady. The weather was crappy, foggy, freezing and rainy, which is fine, I understand that weather at this altitude is crazy and is much different than down below, but they really hid on their website that the visitor center was closed, ESPECIALLY as a means of shelter from the rain and cold. Overall that should be a "warning message" when you buy your tickets after the aforementioned closing date. Even if not open for the tourist access, more so literally for crazy weather shelter. Essentially we all took a couple pictures and then hung out for an hour in the one coach that they had at the summit because it was literally pouring. Again, not mad about the weather, mad that they closed the visitor center a week before the train was closed. Like why not wait one more week, when the last day for trips was October 18th? It literally makes no sense as to why they couldn't hold on for a couple more days.
Overall I'd love to come again on a nicer day to be able to see the wonderful views, but I'm very disappointed about the lack of transparency about the visitor center closing. My review in no way reflects a negative light on the employees or conductors in any way; all of those individuals that we encountered were lovely.