The Munch Factory

The absolute worst restaurant experience I’ve ever had in my life. Nelshaun and had the worst attitude and honestly should not be working there. Pictured is Nelshaun and the manager. Both of them were extremely rude. I’ve never been treated like that before and I was nothing but polite. This place honestly needs to be shut down. The slow and horrendously rude service is absolutely unacceptable.

HORRIBLE SERVICE. I asked for some more hot sauce because they gave me one? and she was so rude about it? Like girl does this come out your paycheck??? NO. And then i heard this 60 year old lady mimicking me to her coworkers and talking about it?? I’ve worked in customer service for years so I know when people are being annoying. I simply wasn’t. Actually insane.

I know it’s just a grilled chicken Ceasar salad but this was the best salad I’ve had in a long time. They didn’t use that cheap chicken breast meat either. It had a good grill flavor but wasn’t ridiculously dry and the dressing was pretty flavorful. For this and a large smart water was $21. Pretty fair for airport prices if you ask me. I’ll definitely be getting their salads the next time I travel.

Delicious food at the airport. I had 20 minutes to grab something quick but wanted to make sure I tried the famous po boy sandwich before leaving New Orleans. Soft, juicy pulled roast beef with lettuce and tomato. It came with a side of their Cajun fries, which were crispy and well-seasoned. The meat is admittedly a bit salty but the softened baguette cuts the saltiness nicely. Note that service is slower than the traditional fast food spot so this will not necessarily be a leisurely dining experience if you don’t have much time before your flight (as mentioned, I only had 20 minutes, which resulted in having 5 minutes to eat my meal). All in all, I was impressed by and happy about my experience before my flight. Recommended if you want to get a taste of New Orleans!

Ordered the shrimp poboy. It came with fries surprisingly, and even though the fries were limp and not crispy, they had great flavor and were seasoned well. The poboy was fine. Nothing to write home about, but it did the job. The bread was nicely toasted. Reasonably priced. More than happy with it, especially for it being in the airport.

Always so many options in the airport by our Gate was nearby so we gave it a try. Pretty good búfalo chicken wrap with a big amount of fries. Average quality but good enough to finish the whole thing. Better choice than chilis next door.

We stopped to eat before our flight . It was 11:30 AM. We asked for wings, they were out. We asked for the shrimp platter they were out. Damn, what DO yall have? meanwhile cooks in the kitchen chillin because they have nothing to cook. 🙄 never again.

Food was delicious! We ordered shrimp po’boy and gumbo, and had no complaints! Of course airport food is a little pricy, but this was def worth the splurge, very filling, and good quality.

My greeter/order taker/server, Nelshaun was kind, friendly, and helpful, even though it was 6:30 on Monday morning! I ordered the Congress Drive (a street in New Orleans, not a political statement). The andouille/ham/gruyere on croissant was fabulously good, although a little mayo and hot sauce would have made it decadent. The grilled potatoes were surprisingly perfect, hot, tender, and lightly salted. While I don't know if this was the best choice at the airport, it was the best choice I made all morning. I will definitely visit this place if I'm ever at Concourse C at MSY again.

Note: this is more about the service and employees. Unfortunately, I can't review the food since I didn't get to eat it personally since the airport smell combined with the food smell made me nauseous. It wasn't food related. On a good note, my friend tried it and it was ok. Service: you order your food item, pay, and wait for your name to be called. It takes 7-8 minutes so make sure you have time to wait for the cooked food. I ordered the voodoo burger and it was a full meal.

Well well well what have we here. The munch factory at the MSY hello hello hello. Making my way to my gate in I see the flame and immediately I know and recognize the logo. Is the munch factory.

Mango chicken salad sandwich was delicious and big flat soft fries. I wasn't expecting that but delighted. I thought it was a grilled chicken with salsa but read it wrong. Probably wouldn't have ordered if I knew but glad I did. Would do it again and that's saying a lot for airport food.

This place has bad service. I went to the bar and asked for some food. Then asked for a water and a sprite. The woman told I can't sit here. Scolding me. I didn't understand what was happening. So I attempted to ask her to clarify and she became more aggressive. I dont usually leave reviews but it was one of the most aggressive interactions I've had in dinning service. Watch out at this place or you might get a fight!

The grits were hard and the food was not good. I always wanted to try it but it's not worth it. Go to Leah's instead. The food at Leah's is good

Wouldn't even offer some water and ice for food order. Said it was policy and they count the cups. Well you lost my business.

As I was headed from the airport I found myself a little hungry. There was some places to choose from, but I chose this one. So I gave it a shot. I ordered the special which consisted of a stuffed bell pepper, dressing, seafood pasta, fried fish, corn, and a Hawaiian roll. All I can say is that was the best Hawaiian roll I ever had. Everything else was horrible. No flavor at all. The worst $25 I ever spent. I do not recommend this place.

I didn't like the food. I just got a big mouth hamburger and all my hands were covered with oil. Even my wife completely throughout her chicken ranch sandwich.

Food was okay, but will personally never come again. Service was fine until they gave us a wrong item and we returned it and asked for the item we originally asked for, as our ticket said and were called liars by the cook the waitress and a manager.