Amari C.
Google
I’ve been supporting this business and visiting the food truck in Ferndale and Warren for almost a year. Literally coming here with my son almost every weekend in Ferndale. So much so the owner offer me a free meal for my bday.
Today I came and spend $40 on two nacho platters after being here last week!! They recommended trying the Jerk chicken nachos so of course that’s what I chose today. I went home and it was NOT good at all. It was spicy, the flavors were all over the place. I came back to let them know I couldn’t eat it-it tastes like a bucket of pepper and tortilla chips. I asked if I could replace it but they weren’t willing to. I’ve never had any issues here and I’ve been here literally no less than 20 times.
The owner, who was on the phone said she doesn’t remember offering me a free meal of course. I just wanted to jog her memory that I visit frequently but she didn’t care. No loyalty to the customers who are loyal to you. It’s not about money it’s about principle, I didn’t want a refund just some edible nachos. I attached a pic so you can see I didn’t eat them just a waste of money.
Unfortunately I won’t ever come back and I’ll let my friends who I’ve sent there to do the same. I only support businesses that acknowledge and appreciate their customers. I’m literally a regular and that’s how you treat ppl? No thanks , zero stars for this experience