Whatever L.
Yelp
My boyfriend and I had intended on seeing La La Land last night (Sunday) and we purchased our tickets, popcorn and drinks and headed into the theater. However, the theater was packed and we found that there weren't two seats together in the whole place. There was a young guy just standing at the top by the door so we asked him if he worked there, he said yes and we then asked him what we should do since there were no seats left. He was very rude and while looking straight ahead as if we weren't worth him even looking at us said "well there are seats, just not two together." There may have been 5 or 6 single seats left in the place. So we walked out of the theater and back to the girl who was still selling tickets to the movie to couples (i.e. people who are probably going to want to sit together) (although I'm sure she didn't know the seating situation since she was at the register doing her job not standing around doing nothing in the theater like the rude guy was) and the rude guy followed us. My boyfriend informed the girl selling tickets of the seating situation and asked if there was another showing after that one and the guy spoke before she could and said no. My boyfriend then asked the girl if we could just hold onto the tickets and come back this week to another showing of La La Land. Again the guy answered for her and said no and when my boyfriend started to speak he interrupted and said the "best they could do" was to give us our money back. We said okay and they refunded our money. My boyfriend advised the girl that she might want to start telling people there were only around 5 or so single seats left. The rude guy, again responding to a comment not directed at him, says "well there are seats." Irritated at his continued rudeness, sour expression and general unprofessionalism I turned and said to him that it was a bit ridiculous to continue selling tickets to couples and not telling them of the seating situation because most people who come to a movie together want to sit together. Still refusing to look at me, he says "No it's not" with a little smirk on his face like he thought the whole thing was funny.
The proper thing to do - since he was standing in the theater and could see the situation - would have been for him to go to the girl selling tickets and tell her to let people know that there were no longer two seats together so that people could then decide whether they wanted to buy tickets or not. But even without doing that, the guy was rude and unprofessional. Since he couldn't be bothered to do anything except stand around in the theater he could have, at the very least, apologized and offered our money back without the snarky rudeness and without us having to go through a whole conversation about well is there a later showing, can we come back this week using these tickets, etc.
We have been to the Neon a number of times and never had a problem but I can tell you that after last night I will not be back.