Stephanie J.
Yelp
‼ **WARNING! DO NOT COME HERE OR ANY NOYPITZ LOCATIONS!** ‼ Please continue reading to find out why.
I reconsidered writing this review many times and was going to let it go, but I just can't keep it in and let this happen to anyone else after what they put my mom through. I will make sure to tell every single person I know to never go to Noypitz unless they want rude customer service, mediocre Filipino food, or harassment from the managers for their own mistakes and complete inconvenience. This applies to ALL Noypitz locations as their upper manager Larry manages all locations.
It was my mom's birthday and she had her 5 sisters visiting from out of town so she decided to celebrate at Noypitz. First off, she made a reservation for 20 but when we got there, our tables were separated. My sister, our husbands and myself were seated on a different table completely away from our family. What's the point of a reservation if you can't accommodate us in one table or even near each other? Or at least let us know a head of time that we would be totally separated?
Next, the server was SO rude. They were bringing out food and he didn't know which table to serve to and was getting mad at us for not knowing which table. Isn't it your job to know what table ordered food? Not to mention because we were in a separate table, our check ended up being separate as well. Common sense, that alone tells you what table ordered what. He also brought out a dish that none of us ordered and he continually made sarcastic and rude comments due to his own ignorance. I wish I got his name because he should not be in the restaurant industry or any customer service job. But he was bald with facial hair, if that helps. He even poured my auntie water and sarcastically said, "THANK YOU!" Blatantly disrespectful.
Lastly, my sister, husbands and I paid our bill because we were in a separate table. But when my mom and her sisters kept asking for their bill, they were told numerous times it was paid for. Every single person witnessed this. My mom and her sisters repeatedly asked who paid for it and their manager kept saying "we don't know, but it's paid for" and reassured everything was fine and taken cared of. Turns out, my mom and her sisters were right.... It was NOT paid for. A mistake made by the RESTAURANT STAFF. Not my mom. A day later they were receiving calls and texts, and for one week being harassed by the manager and district manager insisting to pay the bill after a mistake THEY MADE. Ridiculous right?! A night of what was supposed to be a celebration turned into complete inconvenience.
Because my mom is truly an honest person with a good heart, she went out of her way to go back to this unorganized restaurant just to pay for the bill a week later. Instead of letting the bill go, taking the loss and correcting all the mistakes that were made that night, again due to their ignorance and disorganization, the district manager insisted my mom come back to pay the bill. He even said, "please don't come when it's inconvenient for you, you can come to pay the bill when it's convenient." Not sure why he would even say that, as if it is ever convenient to come back. Oh, but they took off the 20% gratuity to make up for the entire ordeal. HAHA what a joke, as if that even fixed anything Definitely not the way a business/restaurant should run if they want customers back.
I really just cannot emphasize enough how incompetent their staff and management is. They should be SO embarrassed of themselves. We are locals but will NEVER support this business nor will we ever return.