The Oaklander Hotel, Autograph Collection

I recently had the pleasure of staying at The Oaklander Hotel in Pittsburgh with my family, and our experience was nothing short of exceptional. From the moment we arrived, the staff made us feel welcome, and the service throughout my stay was both professional and warm.||A special thank to Mikayla. Her friendly demeanor, attention to detail, and genuine care made our meals even more enjoyable at the restaurant. She went above and beyond to ensure everything was perfect.

The location is great and the valet parking was actually worth the pretty hefty cost--we never had to wait for our car, and the drivers were friendly--but the room and the gym were pretty dirty. I am guessing they're trying to save money on the housecleaning and there just aren't enough cleaners. I have nothing bad to say about the ones who were there. The bedsheets had weird stains, the shower was grimy, the coffee station was not fully stocked/re-stocked, the gym was not being attended to (and no cleaning wipes to make self-cleaning easier), etc.

Quirky in all the right ways, this hotel sits pretty in a charming part of town. Check-in and the restaurant are perched on the top floor. Fantastic little piece of furniture that the suitcase rests on with clothes drawers below. The closet even came with a just-in-case umbrella. Breakfast was delish, however the night time food choices at the bar need to be less upscale, and more like typical bar food. Oh and a sign pointing to the garage for valet would save a loop around the block.

Fantastic property! Bailey at the FD was a gem and was able to get me upgraded to a studio suite. Great bar, super chic building, well appointed rooms (albeit a bit of wear in my suite) Nespresso machines in every room with pods, huge plus! Looking forward to my next stay at the property soon.

Great hotel in the heart of Pitt. Spacious rooms and an affordable price. Close to everything. Only gripe was the restaurant in the hotel is to really kid friendly, but there are plenty of places to eat around the hotel. If you don’t valet, you can park in the garage across the street. You may run into an issue as you try to load your luggage outside the hotel as parking is limited. The attendant helped us figure out where to park the car while we loaded our luggage as we checked out (family of 4).

Overall nice hotel and great location right near UPMC and CMU. Service was average, didn’t really interact with much staff though. However, the bed was the most uncomfortable bed I have ever slept in. It would be in their best interest to improve the mattresses to make them softer and more plush.

I had an extremely disappointing experience at this hotel. The room was filthy – the bed had numerous stains, mold, and hair on the sheets and comforter. The floor was sticky and felt unclean. When I reported these issues, the staff’s attitude was dismissive and unhelpful. They failed to resolve the problem in a timely manner, and I had to move rooms late at night, which completely disrupted my stay. Totally unacceptable for a hotel of this standard.

I have always been a fan of Marriott and expected a high level of service, which makes this experience all the more deeply DISAPPOINTING. After checking out on June 7th, I realized I had left a pair of pants in my room. I immediately submitted a Lost and Found request through the official channel and followed up multiple times. More than a week has passed, and I have received absolutely no response - no calls, no emails, no acknowledgment whatsoever. The complete silence from the Lost and Found department is not just unacceptable - it’s a blatant display of neglect. I’m genuinely shocked and disheartened by the utter lack of responsibility shown. It feels like no one in that department is even trying to do their job, and that level of apathy from a Marriott property is appalling. I expected professionalism and care. Instead, I was met with silence and indifference. I am thoroughly disappointed and, unfortunately, cannot recommend this hotel to anyone after such a careless and frustrating experience.

I had been wanting to stay at this hotel for years and I finally was able to! It was the perfect space for a staycation. The college students were home for the summer, so Oakland itself was not super busy. I stayed in the studio suite with view. I cannot stress how beautiful this suite (and the views) are. The suite is also very spacious. The bathroom had a tub and separate shower. I love how the bed is in the middle of the room, overlooking the floor to ceiling windows. To top it off, they have Le Labo toiletries! This hotel stay felt very luxurious! Do yourself a favor and stay here!

I was flying into Pittsburgh for work and stayed at The Oaklander. I landed later in the night so I wanted to get to my hotel and relax before working the next day. Checking in was a breeze, the front desk associate was super friendly. She also gave me a complimentary drink voucher for their restaurant conveniently located right next to the check in desk. I went to up to my room shortly after to get settled in. The room was stunning! I loved the nepresso as well. After settling in, I went down to their restaurant to use my drink voucher and maybe get a bite to eat. I ended up going with a vodka soda. The bartender was really friendly. I ended up going to a nearby restaurant for dinner since the hotel is located in the middle of everything. I would definitely stay at The Oaklander again. A very posh hotel!

Great hotel. Love the ambience. Great room housekeeping. Very nice front desk and valet staff. Would be back but sold out quite a lot!

It would be a solid 4 or maybe a 5 and a favorite Marriott if it were not for the effort of getting a receipt from this hotel; painful. It is suppose to appear within 7 days in the Marriott customer web page with a PDF download but... Instead of a "download" for the receipt, a "rebook" link show up in my Marriott.com account under "Activity". I tried calling them over and over at 412.578.8500 and nobody answers at the operator, in accounting, or otherwise. Selecting 'reservations' at that number takes you away from the Oaklander hotel to a central booking group. Been calling for over an hour now. I actually had to file a help desk ticket because Marriott corporate did not have the folio from the Oaklander either. I now have some grumpy accounting folks as I cannot turn in my expense report on-time because of this.

This is a nice hotel with good proximity to the conference that I was attending. The rooms were large and well appointed. The HVAC system worked well and the shower was spacious. The room had good Internet connectivity and the TV had options to log into one's Internet entertainment accounts. The valet service was also efficient. Good overall hotel.

Nicely appointed hotel in a convenient location but expensive for what you get and don't leave anything behind, because no one will follow up looking for it. Numerous voicemails left for the housekeeping manager, messages left with the front desk and promises made, but never got any follow up. Looking back through the reviews, this seems to be a pattern and all the replies to reviews look like they were left by a bot. GM shared his phone number in response on another site, but doesn't return calls. Housekeeping manager's extension goes to voicemail and she doesn't return calls. Messages left with the front desk go unanswered. They sure don't give a rip about their customers once they leave. Update: 9 days later and Daivonne finally called back - he found our lost item and is managing the return. Still nothing from Management, but at least one person there acts responsibly. Upgrading from 2 to 3 stars because there is plenty of room for improvement.

I really wanted to have a good experience and rate the hotel highly but there were a few things that just take the place from 4 stars to 3.5. For one, I was booked into the wheelchair accessible room?? Um why? I'm not in a wheelchair? My problem with getting this room was that the shower was just not separate from the rest of the bathroom so after I showered the entire bathroom floor would be soaking wet. Pretty dangerous honestly because I was afraid of slipping the whole time... The bathroom floor also felt a little sticky? Ew! I walked around in shoes the whole time or used all the towels I was giving to spread them across the floor. So not a great feeling... Then, every time I needed something such as a toothbrush or shower cap or anything, they took forever to come drop it off! I even called at night 4 times and no one bothered to answer the phone! How bizarre is that? The pillows in the room also were super uncomfortable and as a result I slept maybe 4 hours last night. For a 4.3 star rated hotel, you'd think they'd have the bedding part right.. Besides these inconveniences, I love the location of the hotel, it looks clean, and the room was huge. I'd want to stay here again if I'm guaranteed a room that is not meant for those in wheelchairs AND if they guarantee a clean bathroom.. Different pillows would be nice too. The restaurant in the hotel Spirits and Tales looks great too but I didn't get a chance to explore and same with the gym amenities. I was only in town for less than 2 days and only had the hotel for 1 night. I do wish they allowed late check outs though.

This was not bad. Overall the stay was pleasant with no issues. What is different you have must go to the 10th floor to check in. The rooms were nice and I would stay there again. The restaurant/bar area is not bad and the people are very friendly. It appears a rsvp is recommended if you are going to dine at the restaurant. Of course the bar is open seating. I would recommend and would stay again. I did visit the bar area and it was hit and miss for eye candy; but then-again, it was during graduation so lots of families, etc.

Hands down the best Marriott property in Pittsburgh. The hotel is clean, new and filled with customer service oriented employees. The on-site restaurant is great with creative offerings and a nice atmosphere. I watch for price breaks so I can stay here when traveling for work, when it works out, it's a treat.

Restaurant, Bar, and Gym were all nice. The front desk staff was rarely around to answer questions or help with problems. The bathroom was dirty and needed repairs. The toilet leaked every time we flushed. There was constantly standing water on the floor all weekend. The shower had visible dirt and mildew in all corners. Definitely not what you would expect for the price point.

First time staying here and I was very excited about it from the start as it was newly built and across the street from where the ceremony was being held. First time I had to take the elevator up to the top floor to check in. Very unique design. Check in and restaurant and bar where on the 10th floor. Rooms were below that and below the rooms two floors for parking. Clean, well-kept and following Covid guidelines. I would stay here ag

Our in-room mini fridge was so dated and poorly functioning that in order to sleep, we had to unplug it. Sheets had body hair from previous tenant. Boogers smeared on the bathroom wall. Valet service poorly trained, extremely rude and inconsiderate. Highly recommend booking elsewhere

Great friendly staff, everyone from the valet, front desk, housekeeping, And the restaurant. This hotel is SUPER CLEAN. Would definitely stay again.

My experience here was just OK. I stayed for three weeks. As with any hotel, there are housekeeping issues. Trash not emptied from the previous guest, no shampoo left for me, etc. The hotel is modern and very nice! They also allow dogs. I love dogs! The parking is valet only, so be sure to bring cash for a tip. My complaints were the last week I was here, my room didn't have a luggage rack, so I called the front desk and they sent someone up with a luggage cart. I didn't need to cart my luggage anywhere, I just don't want to put my suitcase on the floor and bend down to get my clothes. Luckily the room had a couch so I was able to put my suitcase there so I didn't have to bend down to the floor every day. Which brings me to my next complaint, the shower. Either it was designed by a man for a man, or it was designed to exclude women from staying here more than one night. It was luxurious with the flow of water from the shower head, but there was not enough room for a woman to put her shampoo, conditioner, face wash, razor, shaving cream, body wash, etc. within reaching distance. You have to place a majority of your items on the floor and bend down to the floor for your body care needs. Who wants to do that? The third week, my card was charged after two nights. Not authorized, charged. This is a headache for my business expense reporting to have a charge halfway though a stay. When I called the front desk to ask about it, they said yes, you were charged after two nights and they couldn't tell me why I was charged in the middle of my stay, it just existed, and they couldn't change it. They must not value business travelers. No apology for that, just suck it up, b. Deal with that expense report anomaly for months because you are now flagged for multiple charges. I wish Marriott would take into consideration feedback from women when designing hotels.

Beautiful great location, very clean. Parking convenient and very good service. Recommend

Just spent three days at this property located a stones throw from Pitt's Cathedral of Learning. The room was fine except the pillows were all thick and the room stayed warm during the night. Service was poor. Most calls to the front desk went unanswered. Room service breakfast, when we finally reached them, and after a long hold, took 45 minutes. The previous morning the only staff we counted in the restaurant was one server and the hostess who doubled as a server, and not surprisingly, breakfast took an hour. Everyone who worked on LL were great. This property had a lot of potential, but ...

A truly beautiful place for a staycation! I decided I needed some time away from home and decided to stay here for the weekend. I arrived during check in time at 3pm. I chose to park my car in valet for the weekend which was $35 per day with in and out privileges. The young men who worked valet were very quick and kind. You can download an app so that when you are ready for your car they can have it waiting for you once you arrive downstairs. There were definitely some college kids having parties but I was in a quiet double queen room facing soldiers and sailors. The room was very clean and their toiletries are by Labo in BK, one of my favorite companies. There was a mini fridge in the room but I couldn't use it because it was fully stocked. I went to the restaurant almost everyday for their delicious drinks and food. I sat outside at the balcony one night and the other inside where everyone is socially distant. All employees wear masks. Also being in Oakland there are so many options close and explored other restaurants as well. Definitely will be staying here again!

I recently enjoyed a group meet and greet at The Oaklander hotel bar/restaurant on the top floor. They were able to seat a group of ~ten for appetizers and provided very attentive service. The food was creative and I enjoyed trying several combinations of appetizers. My favorites were two vegetarian bite-sized dishes served in spoons: (i) roasted beet served on top of a creamy avocado sauce was surprisingly good, and (ii) fried crunchy mushroom/quinoa (I think) was paired with a tangy sauce. There was also chicken liver mousse which I was not brave enough to try, but heard was good. Overall, it was a fun experience, and it is clear that there is a lot of thought behind the concept of the foods and presentation here!

Hard to believe that 4 bartenders could be so oblivious to customers. Awful customer awareness

So a good atmosphere and professional demeanor of the staff Food was delicious Cocktails excellent

I really liked this hotel. Very new feeling. Rooms are huge and the shower is nice. Very quiet and clean. The bar has a nice view and is well stocked. The hotel itself is basically in the middle of the Pitt campus and an easy walk to most daytime fun activities. I'll stay here again next time I'm in Pittsburgh. I took off a star because their internet service is really poor. I wasn't able to connect and finally had to just use my phone as a hot spot

Currently staying here for the night. great beds. Smells like a JC Penny which messes with my head but the staff are really nice and we got a couple free coupons.

I have loved this place just like I've loved every autograph collection hotel I've stayed at in the Marriott Bonvoy portfolio. The design aesthetic is very nice. Totally modern and new with many classic design elements that feel specific to Pittsburgh and the area. My king room was fairly spacious with a comfy bed, plenty of plugs/usb charging ports, and a nice bench to sit on. The minibar/snacks in the room looked pretty cool too and added to the design aesthetic of the place. I never actually touch any of those overpriced items, but they were tempting. There was also a nice pod based coffee machine, closet with a full length mirror, and luxurious bathroom. The only thing I did not love was that the lobby was on the top floor. It's nice to visit the top where they also have a restaurant, but it is less convenient to go all the way up to check in. Great stay overall and would go back for sure.

The food service, staff and room service are absolutely abysmal. Staff feel like they do not want to work here. Which is completely fine, one must their aspirations, however, I'm just a guest, a passing traveler, and to treat your guests cold, is just bad practice, let alone bad for business.

Ordered room service and they forgot our coffee (I literally asked if it came in a pot or if it was cups and had a conversation about it...) and they didn't not bring knives to cut my egg and avocado toast so my food is now cold and I'm still waiting for a knife. This would have been so nice except they forgot ALL THE BASICS! Like who needs a spoon to eat avocado toast?!? UPDATE: they brought coffee knives and forgot the cream for coffee...now we're waiting on that...coffee will probably be cold now too.. We also came in on a delayed flight late last night and I guess they gave away all the good rooms, so we are in a double handicapped room that overlooks a parking lot and gravel on a low floor and should have had a king. DO BETTER AUTOGRAPH....

Very nice hotel. I can't talk to the amenities since I only stayed there one night on business, but the check in staff was great. The room was nice and there are a ton of restaurants within walking distance. They also have a very nice coffee machine which was difficult for me to figure out. Overall a great stay.

This has been a great stop for us. Close to downtown, Carnegie Hall, Pitt and Carnegie Mellon. The rooms are modern and beautiful as is the top floor lobby. Everything from the valet to the receptionist was spot on and super friendly. (They have a pretty awesome bar, too!)

We stayed here for three nights using Marriott points - we were in town for a wedding at the 20th Century Club which is across the street. The location is fantastic and so convenient. The staff are amazing - very friendly and helpful. Valet parking - sticker shock!!! $30 for 24 hours! We checked in after 11 pm, unpacked and then...headed to the bathroom to see an uncleaned toilet. We were promptly relocated to an executive suite next door and were given vouchers for two bar drinks. The new room (602) had fantastic views - all open on three sides. The minibar items are outrageously priced and there is no room for water bottles, doggie bags, etc. The decor is industrial chic. The fitness room is subpar - basic machines, no sauna or steam room, no water bottles. When we checked out, I noticed a used shoe polish cloth with the opened box on the lower shelf of the closet. The dirty toilet left a bad impression and I thought that two drinks plus the upgrade was chintzy considering what we were subjected to. I cannot get past my first impression. BUT FOR, I would have given this place at least a 4-star review.

We had such a restorative excellent stay at the Oaklander Hotel this February 4-7, 2022. Their customer service was attentive, timely, and professional. Mary, at the front desk, ensured that our room was up to our standards. She even made upscale recommendations for our dinner reservations. The valets were humorous, timely, kind and efficient. My favorite valet was Jared; congratulations on your 2 year wedding anniversary #love. While dining at the bar, we were served by Corrine, Aaron and Amanda! They took such great care of us Friday evening that we returned to the bar for more drinks before and after we checked out. The hotel was more than accommodating to our level of excellence. In additional transparency, our overall 3 person valet and check in experience was superb! It is the STAFF that exceeded our expectations and they are the reason why the Oaklander is the only Pittsburg hotel that we will reserve. THANK YOU ALL FOR YOUR EXCELLENCE. ~ Dr. Elle

Hotel is well maintained and staff are courteous and welcoming. From checking in my car with the valet to checking into my room, service was fantastic. The room itself was really nice. Bed was comfortable and I loved the couch with the throw blanket. It was nice to lounge and look out the window. I was admittedly sad to leave, even at check out the staff were wonderful. Would definitely recommend the Oaklander, and I would stay again without hesitation.

We were in town for a wedding and we went to the Oaklander to meet the newlyweds for brunch. We drove up and waited a long time for valet parking with nobody acknowledging us. Therefore we went to park our car ourselves, at that time the head of the valets chased us down in a car, aggressively honking and flashing lights. When he got our attention, he informed us that it was only valet parking, we tried to tell him that nobody present for a long time, he became very rude and aggressive when conversing with us with no empathy for our decision. Upon following him out back to the valet stand, we confront him about how he spoke to us and the language used. He just turned and walked away without any acknowledgment for what he did wrong. When we tried to talk to him again he was very rude and gave a half hearted apology as we walked away again......we had to complain to mgmt and found out from other staff that this person has had many complaints about how he treats customers. The other staff was amazing and very welcoming. Too bad one person spoils the first impression of what I believe must be a great hotel.

The hotel and restaurant are quite beautiful. The view out the windows could be amazing were it not for years of dirt making any view distorted at best. It could be such an easy fix to make the place gleaming. It just looks so dirty it's a shame.

I found this hotel so impressive. Some of the higher-end Marriott properties at which I've stayed in the past few months have been disappointing representations of their respective premier brands, but this hotel just gets all the details right. The property not only was spotless, but my room was absent of the little quirks that sometimes show up, such as cheap-looking furniture and décor, poorly operating fixtures, unattended wear, unthoughtfully placed items and things that obviously had not been cleaned, etc. Everything from the pants rod in the wardrobe to the valets' combination of friendliness and professionalism made me think that this is the way an American hotel ought to be run. Even the elevator door close buttons worked! I don't often have a reason to visit Pittsburgh, but when I do I would 100% stay here again. Highly recommend, with the caveats that I did not partake of the restaurant/bar or the gym, though a local friend spoke highly of the food.

Outstanding New Hotel near Carnegie Mellon and Pitt This is a new addition (opened in February 2019) to upscale hotels in Pittsburgh. It is ideally located within walking distance of Carnegie Mellon, University of Pittsburgh and amenities such as Schenley Park and the Natural History Museum. We originally booked for three nights and extended our stay to six nights (because our visit was extended -- but there was no incentive to change hotels). Rooms are spacious and nicely appointed, the bathroom and shower are particularly good, and the beds are very comfortable. Check-in reception is on the 10th floor, which also features a very nice restaurant at that level, Spirits & Tales, where we had breakfast. We did not try lunch or dinner, but we had cocktails and enjoyed the view. Amenities included free copies of the New York Times and Wall Street Journal, and an Nespresso machine in the room which made excellent coffee once I figured it out. TIP: Valet parking is $30 but adjacent underground parking at the Soldiers and Sailors monument is only $5 overnight if you don't need access or egress between 10 p.m. and 6 a.m. when that garage is closed. One very odd complaint: one small bar of soap for both washbasin and shower in a room for two people. Then no soap replenishment next day until we asked for it and rather miserly replenishment thereafter (an odd way to economize). The Oakland is fresh competition to the Wyndham across the street which is also conveniently located but the Wyndham is a bit tired and in need of an upgrade which perhaps this new Marriott will provoke.

Such a swanky place that they have a fridge full of $7 cokes, but no fridge to put your doggie bag in overnight. And I guess a microwave would be tres gauche. Unless you pay a premium, the view out your window in the PAA building 10 feet away. We were given a handicapped room where the shower has no lip. That would be OK, except the floor wasn't slanted right and water trickled all over the bathroom. $30 valet parking really boosts the room rate. Were there for Pitt graduation and told them we might not make it back from ceremony until 12:30 (check-out is at noon). "Sorry, we cannot extend check out time", really? Not worth the price, at all.

I plan numerous events throughout the year for my job and this is undoubtedly one of the best event venues we've used in terms of customer service. From the initial visit to see the place, to the assistance with planning, to the last minute requests on the day of the event, the staff here is extremely accommodating and pleasant to work with. I especially appreciated Maria, who took care of us on the day of the event. We had a few last minute changes and she was very kind, professional and understanding. The new hotel is beautiful. I would highly recommend The Oaklander for events. Everything was perfect.

For being a brand new hotel they certainly have their act together! Everyone from the bell desk staff to room service staff were spot on. When we checked in the women at the front desk not only were friendly, but had fantastic advice for everything from "farm-to-table" restaurants nearby but also best shopping sites. Rooms were spacious and edgy cool. FANTASTIC location. Walkable to the local universities and restaurants. The top-level check-in​ lobby is adjacent to the cool vibe restaurant and bar. Breakfast was included and really, really good. Upscale.

Great new hotel right next to U of Pittsburgh and Carnegie Mellon. Outside, the ambience was energetic. Different food options available surrounding the hotel. Spacious, clean room. The best bathroom I've used in a hotel, in the longest time. Shower was great. Enjoyed our stay.

Very nice property !!!!! Really enjoying the Autograph collection.....always beautiful

Our group of 20 dined there on Mother's Day in the Spirits & Tales restaurant. We had superb service, a wonderful view and everyone loved their meals! The staff was very accommodating to a variety of guest requests and everyone raved about the total experience. A great addition to the Pittsburgh dining scene.

A hotel is only as good as its people. Whoever is the HR person, has done a stellar job. I have not met one grumpy person in this hotel. Today I want to give a shout out to Celine Rihn. Celine is the Front Office Manager and she goes way beyond what would make her stellar. She wants your experience to be the very best. I think she wants it to be better than home. What makes her so worthy--she is genuine and will fix anything on the spot, even if it is fixing something at another one of their hotels. She knows your name, she cares that your room is perfect, that your meal is good, and she will fetch your purse when you forgot it somewhere in the hotel and will not take any gratuity even when pressed. She's a leader, a public relations ambassador, and someone who represents the Autograph brand in its true spirit! Thank you, Celine, for all you do for us at the Oaklander. I appreciate you very much.