Naomi Siegel
Google
My spouse described this as “a bad Four Seasons.” As always, the secret to a great hotel — as opposed to a merely good hotel — is the attention to detail.
The rooms were nice, with a lovely view of the beach. But housekeeping was spotty; sometimes we didn’t get washcloths, or the room wasn’t cleaned until late afternoon— and then turndown services showed up an hour later!
The restaurants were beautifully situated on the beach, but there were only two of them and the sane menu, day after day all week long, got tedious. The servers got orders wrong, or didn’t refill water glasses, or disappeared altogether.
The spa was the big disappointment. The facility had clearly been a second thought, and former guest rooms seemed to have been turned into the massage rooms. This meant that the customer has to use the en suite bathroom and vacate the room quickly. No lounging in the lovely private garden outside, because it’s visible from the room where the next client will be: shower and go. There’s just one towel to use: nothing to wrap your hair in. You might get a washcloth. You might not. No bath mat.
Oh, and the little bottles of shampoo and conditioner? Someone already used them, and they’re half empty. Not a good look for a luxury spa. (These aren’t big pump bottles; they hold a couple of tablespoons.)
For these prices, they should try harder.