Garfield F.
Yelp
They made damned sure I won't be eating there again.
That angers me because I not only wanted a decent meal, but enjoy giving positive reviews and will sometimes pump a local place a bit extra because I am big on supporting local business and know it's been tough the last year and a half.
I arrived about 2:30 pm for lunch and, once one of the frowning waitresses decided to take a break from the coffee klatch at the bar, was seated on the nice, clean deck. It was a pretty, warm day and I was in a jolly mood, though quite hungry.
My request for a glass of water was forgotten until, after 10 minutes of waiting, I went back inside to get it from my frowning waitress who had returned to the group of 3 other waitresses shooting the breeze at the bar.
I decided to order the half pound angus beef cheeseburger ($15), and then waited, and waited, and waited some more.
After a half hour I went back in to disturb the gossiping at the bar to enquire about my sandwich and was told the delay was caused by them being so busy.
The place was maybe a third full and most of the people there had been served.
I was starving 5 - 10 minutes later when my burger finally arrived.
I said, "Oh no" to myself when it was served, top off, to reveal a burger that had been mashed into a mold to squeeze as much flavor out of the meat as possible.
So I tried a small bite of just the burger and was it medium rare like I ordered?
No.
it was well done.
How about the flavor?
There was none.
Also, I've been eating angus beef for 60 years and this was not angus beef.
On top of that it was just a few degrees above room temperature.
They're charging gourmet burger prices but are serving double quarter pounders.
I tried a few of the fries and they were delicious.
Sitting there hungry as could be, I thought of just eating the damned thing and being done with it, but couldn't.
So I took the plate back inside where the avoid-serving-the-customers social gathering at the bar was and asked to see a manager. They told me there was none - nobody was in charge.
One glum waitress asked me what the problem was and walked off about 5 seconds later before I could tell her. Then a different glum waitress stepped up.
She offered to redo the sandwich, but really, what's the point?
They don't know how to cook a hamburger, they're not serving angus beef they claim to be and I'm well aware of the penchant cooks have for spitting on food that is returned.
If I wanted a double quarter pounder, I could get one for half the price in a tenth of the time at the McDonald's in Kilmarnock (ugh!).
So for the first time in my life, I told them this was not what I ordered and I was not going to pay for it and then walked out, still starving.
My cheerful mood was gone and instead of finding another nice place to eat, I found a restaurant that will get none of my business in the future.
And I was still hungry.