Robin G.
Yelp
We've had marvelous meals here in the past. Yesterday's (Thanksgiving) was actually a nightmare. It began when the hostess claimed not to find our reservation. I had RSVP'd to their text confirming our reservation a week earlier, but had left my phone in the car, which a family member then retrieved. As I was looking for the confirmation, we were led out of the restaurant (literally outside) to a back tented area that had one sole table in a corner. The view? Tent siding and upside down tables 6 feet away. There were no other diners to be seen. It was a chilly afternoon, and they had basically sat us outside. Granted, we were in a tent, but there was no heating. It's basically winter here. Let me repeat. No heating. I was with my 90 year old mom, my brother, and guests from Boston. The woman who sat us (I guess the manager that afternoon?) was flummoxed (and then defensive) when I announced that I was deeply unhappy. She couldn't understand what my problem was. I told her that, given the fact that I had made reservations a while ago, and had recently confirmed, being shuffled off to an outside makeshift table was the not the experience I had expected (at $90 a plate). I was sitting there, searching through my phone to find my confirmation and wondering where I could buy a turkey to take home and cook, when the flummoxed woman returned to tell me that they had "suddenly found my reservation". We were then led to our table inside. There were no apologies for the 20 minutes of pure frustration and true aggravation. In fact, when the manager came in about 30 minutes later, she went straight to another table to help the waiter set it, and not once came over to apologize for their oversight. She didn't say one word. We owned an inn for years, and have bent over backwards for any mistakes on our end. Instead, we were made to feel that we were lucky that we were seated inside. Then came the meal. The turkey was delicious, but the rest of the meal was (literally) lukewarm. It felt like a plate at the end of an assembly line, to be expected, I guess, but still? This restaurant, with its prices, raises expectations. Ours were dashed yesterday. We were treated miserably and then fed a so-so dinner. Time for a new chef, a new hostess (who can read), and a new manager.