Marilyn Melani S.
Google
I recently placed a large online order for pickup and was given a scheduled time. When I arrived, I found several employees gathered around the host stand, chatting among themselves. After a few minutes of searching for any signs directing online pickups, I asked where to go. A young woman casually pointed behind her. toward a wall and said, “Oh, it’s over here.”
On the other side, there was no staff present—just a few bags sitting out. I waited about 10 minutes before asking again if anyone was handling online orders. One employee came over reluctantly, asked for my name, and told me my order wasn’t ready yet.
By this time, several other guests were waiting as well. About 25 minutes later, another staff member arrived with multiple orders and asked my name again. She quickly realized that the bag I had noticed earlier was actually mine—the same one I’d been told wasn’t ready.
In total, I waited nearly 40 minutes for an order that had been sitting there the entire time. By the time I got home, the food was cold and needed to be reheated. While the food itself was decent once warmed up, the overall service felt disorganized and inattentive.
Unfortunately, this experience left a poor first impression, and it’s not one that makes me eager to return or bring my family in for a dine-in meal anytime soon.
The pics are only half of what was left of the employee crowd. After, waiting so long and having to sit down
