Susan L.
Yelp
My rating has to do with our particular tour guide. The house and grounds are fabulous and the woodwork inside the home is just beautiful. Our tour guide mentioned that she has done middle school groups so maybe that could explain why she treated our group like we were all children. She barked orders at everyone and we actually had a man leave our tour because he became so annoyed with her behavior. There was one little girl in our group and she was clinging to her mom because I think she was simply afraid of this woman. At the end of the tour, the guide said how good the little girl was but earlier in the tour, the guide made a comment for the girl to get a little closer or move forward to see something. When the child stayed by her mom's side, the comment was "well then don't complain if you can't see". Could she have been any more rude? I had brought a camera to take photos - before I paid for our tickets, I specifically asked at the front desk/entrance if I was permitted to take photos in the museum and on the tour. An employee told me yes, just no flash photography so I did not use any flash at any time. I took some photos initially on the mansion tour but then she leaned in and told me I "better be careful" with that camera?? and then in a lower tone of voice told me she didn't want me taking photos??? So I tried not to take any while she was right in front of me but seriously, what the heck was that all about... She really was quite obnoxious and everyone in the group was tense and afraid to say anything or move out of line. She did have some very interesting facts to share but it was her 'bedside manner' that needed an adjustment. Very sad...I was in the area for work and live about 6 hours away so I won't be visiting again. I seriously considered asking for my money back...terrible to treat paying customers so poorly. I was actually in a bit of a bad mood when we got in the car to drive home because of this experience. When the man on the tour asked to leave the tour, she did seem to tone down a bit but she really should not be conducting tours. She apologized and asked if she had offended anyone else because she didn't mean to...at that point, we all wanted to just finish the tour and get the heck out of there. So, if you visit the home, and they tell you Shirley is your guide - run, don't walk and ask for a different guide. If you do visit, I would recommend getting a ticket for all three attractions at the History Museum - the Mansion tour, the Studebaker museum (very cool) and the main building of the museum. There is an exhibit coming soon on Downton Abbey fashions that sounds interesting.