Charlene G.
Yelp
I only gave this establishment 1 star because it won't allow me to give zero stars (or negative stars for that).
We first walked in here on Friday evening with a group of 10 to be seated. The hostess didn't say a word to us upon entering; just stared at us until we asked for a table of ten, indicating we would like to sit on the upstairs balcony. She responded that the upstairs was closed, to which I asked "will it be open later in the evening if we walk around and come back"? The hostess very rudely responded "I don't know. I just got here". She then started fanning herself with a menu, so I asked if the AC was broken (it was very warm and muggy inside). She then responded "I just got here and I don't know what is going on" and literally walked away from our group. At that point, we assumed the place was just having an off night & decided we would try again later in the weekend.......
We came back this afternoon, this time with a party of 6 for lunch. We decided while walking in that we would sit at the bar so that separate checks would not be an issue for our server. We just so happened to be discussing it as we walked in, and I said to my group "I mean, it's not like they know if you come in as a party of 6 (laughing & being playful". The manager then intervenes on our conversation and says in the nastiest of ways "actually, we do know and for that, I'll seat 3 of you downstairs and 3 of you upstairs at the other bar" with a smug smile. At first, several in my party laughed thinking she was joking, but we quickly realized she was not. She kept it going, making snarky comments with no shame - the most blatant display of disgraceful customer service I have ever seen. At another point, one of the girls in our party even said "she's not playing. She's being snarky and sarcastic to Charlene (me).", to which she said "yes, I am". At this point, my husband said "I'm not supporting this place, let's go." The manager gave us another snarky smile and a disgraceful, sarcastic wave and said "there's a bar for y'all next door". While we were walking out, there was another party of 13 looking at the menu. We told them what just happened, and they followed us to Saint & Sinners on Bourbon Street for crawfish where we are all enjoying lunch and drinks with wonderful service.
Disgusting, disgusting people working here. Shame on them, and shame on the owners and management team for supporting this type of behavior at their establishment. I wouldn't step foot back in here, and have already spread the word on Facebook and other social media platforms - stay far, far away. Yelp and Google are full of terrible reviews about this place, so this is clearly not an isolated incident. The best thing consumers can do for this place is show a lack of support so that they can restructure. Do better.