The Original Hot Dog Factory - West End

Visited Sunday, December 7th My family and I recently visited the Original Hot Dog Factory at the West End Food Hall, and while the food itself was genuinely enjoyable, the customer service left much to be desired. We ordered the Chicago and Hawaiian dog combos, and both were fantastic. The toppings were fresh, well-balanced, and applied in moderate proportions that complemented the flavors without overwhelming the dogs. We all agreed that the quality of the food was a highlight of our visit. Unfortunately, the service did not match the quality of the meal. The cashier never made eye contact as we placed our order, and she completed the transaction while we were still attempting to provide the rest of it. Out of the three combo meals we purchased, we received only three ketchup packets. When we politely asked for more, the request was met with visible irritation. For a family-friendly food hall experience, this interaction was disappointing. Overall, the food was solid and worth returning for, but the customer service experience needs significant improvement for guests to feel welcomed and valued.

They have Roaches baddd!!!! And customer service sucks! And too overpriced for Walmart built business you can buy all these items at your local Walmart swear 😬

I always believe in giving credit where it’s due, and the customer service here was pleasant. They were about an hour from closing, so I understand they were wrapping things up. I chose to dine in, and my food came out in about 20 minutes. Unfortunately, that’s where the good news ends. When the food arrived, the fries were barely warm—as if they had been sitting out before being plated—and the hot dog bun was cold. For the price, the quality just didn’t match up. I honestly could have boiled a Nathan’s hot dog at home or grabbed one from Sonic and enjoyed it more. A coworker recommended this spot based on her great experience at the Atlanta location, so I had high hopes. Sadly, I think it just wasn’t my lucky day. I appreciate supporting neighborhood businesses, but I’ll likely pass next time.

Food is as expected. Hot dog and fries. I appreciate there being dog options. Personally, it is way more greasy than I can tolerate, but nothing a paper towel doesn't fix a little. The staff are decent. There is a woman who works that is usually really professional and helpful and the space is clean from what I can see. My concern is while this is an open carry state, I can't say I was comfortable seeing staff with weapon in the guy's paints /underwear as they took my order or prepped food. The lack of proper holstering spoke volumes and concerned me as well as the fact that this was occurring around 1 on a Friday afternoon. It's a personal thing for me and I may not return if I see that person working again.

The first time I came here it was a nice experience the food was good. I’m here today(10/19) and the lady with the blonde braids was very rude for no reason. Not sure what her problem was. The prices are inconsistent—she charged me $1.05 for a cup of claw slaw that was half full when the other day the lady charged me $0.55. the food is good but horrible customer service can really put a bad taste in your mouth. If she’s not happy with her job please let her know she should leave and not take her problems out on the customers.

Did an order for the first time from here, hot dog was totally shriveled up and overcooked, and the side of baked beans is ridiculous. The shot glass size, what??? And they tasted like can beans with uncooked onion and heaps of vinegar added. No thanks.

Chino!!!!!! Is at the hot dog factory!! Made me a breakfast dog and I tell you this man never ever upsets me with the food! If yall missing chino and looking for him he’s still at Lee and white just at hot dog factory!! Chino always appreciated for his care for food!

I stopped in at the West End because I was really in the mood for a good hot dog! We ordered the Carolina slaw dog which was very tasty and the Jamaican Jerk Chicken Sausage, which was overloaded with sauce, too much sauce. Anyhow, the food was not the issue it was the young lady who prepared the food. She has little to no customer service etiquette. I asked for salt and she shoved a plastic utensil kit in my face saying this is what I have, so I asked if she can use the shaker to add some more, she proceeded to tell me that it is seasoned and dragged the curtain shut in my face! The New Yorker in me wanted to explode, but the man in me told Me to write a review! So here I am letting you know the young lady at the West End location needs sensitivity training ASAP

When I say I'm pissed.... man. Ok, so I ordered the LA Dog with no bacon. It's supposed to come with chili cheese fries on top. I ordered this to go, so I didn't see what a crappy hot dog it was until I got home and was ready to eat it. Look at the freaking picture, there is literally two french fries on top. Wth, I would've taken this back to get my money, but it's not worth it after already getting home. The taste was sub par as well. Don't be stingy, give people what they pay for. I would never return. What a sh*tty experience.

It was the best!!! I loved it!!! I had the Boston Hotdog and it was the bomb!!!! Have to take the hubby there.