Francis W.
Yelp
We will walk in the rain before patronizing this establishment again. Food tasted OK, service was unpleasant, prices out of order. We disembarked from the 110 bus nearby, on our way to Kew Gardens (signal works had the District line blocked at Kew Bridge so we transferred to the 110 at Hammersmith, etc, all very simple) and ducked in out of rain to have a scone and tea, happy to patronize the first business at hand where the front display of pastry items looked inviting. However, after seating us in the dining area, they demanded £22 minimum spend per person in order to sit and eat. 13 tables in the dining area, 11 of which were unoccupied, and they said that unless we partake of a full lunch service and meet the spend minimum, they would rather we leave than spend our hard-earned cash at their establishment. We were prepared to spend half the minimum spend for a scone and tea, so we got up to depart. As we buttoned up our rain jackets and prepared to step out the door into the rain, the woman called to us and said, fine, go ahead back into the dining area, sit down, and I will serve you tea and scones with clotted cream and jam. Our mood dampened, and not by the rain, we debated our alternatives and partook of scone and tea. The food tasted OK, certainly nothing to rave about. The prices are ridiculously high with additional fees for dine-in pricing. And those empty tables in the dining area? One additional table was occupied while we were there and both previously-occupied tables cleared out. We spent about £21 total for our rather ordinary snack. That's £21 that the business was eager to forgo, lest they should actually have to exert themselves. This entire scenario is fertile ground for debate, but I leave it to the reader to flesh out the economic implications of this business model. A business model which, in our extensive experience of travel throughout the UK, is in many ways representative of the UK restaurant/service industry. For example we commonly encounter restaurants in the UK where we are turned away for having no reservation while the establishment is clearly 3/4 empty and there ain't no sign of nobody comin' to occupy them seats no time soon. But hey, don't go out of your way to welcome tourists, UK, I am an experienced traveler, capable of making my own fun, accustomed to extracting value from my frequent visits while injecting minimal cash into your economy. Based on our experience of the UK hospitality industry in general, we were not overly surprised by the unwelcoming environment of Maids of Honor, and we will walk in the rain before patronizing this establishment again.