Mattie P.
Yelp
IF YOU'RE A HUMAN BEING WITH A HEART I SUGGEST YOU STAY ANYWHERE ELSE. This place gave me hands-down the worst customer experience I've ever endured. Their staff are gosh darn near the devil's accomplices. I booked this hotel via Booking.com for a night, a day before the reservation was to take place. $200 a room for one night - a treat yourself price, to me. My boyfriend and I were driving down to the Bay Area from Portland and wanted to stop halfway in Ashland to break up the trip and treat ourselves to what we thought would be a relaxing experience at Palm Cottages. Boy, was I wrong.
The morning of the reservation, less than 24 hours after booking, we began our journey south. Much to our dismay and surprise, wildfire smoke began fogging the I-5, and affecting my breathing. I have chronic severe asthma, and have been hospitalized twice in recent years due to asthma attacks. My doctor advises me to stay out of high smoke zones / high AQI zones as much as possible, and if I have to be in them, to use an air purifier, which I didn't have with me.
Already feeling wheezy from the smoke IN THE CAR, my boyfriend and I decided the best decision for our health was to nix the stop in Ashland and send it all the way home to the Bay Area, since the air quality was healthy there.
Which is when I called the hotel, explaining our situation and how we were excited to stay with them but due to extenuating circumstances and the risk to my health, we must cancel our reservation and to please refund my $200.
The receptionist simply told me: "we've already charged your card. we can't give you a refund and I don't know what else to tell you."
Not even a sorry, not even a suggestion to help my situation. I will NEVER consider staying here EVER again. My boyfriend and I make the drive from SF to Portland up to 4 times a year, so we were looking forward to being recurring patrons at a hotel at the halfway point. One thing is for sure - that hotel will NOT be Palm Cottages.