Shannon H.
Yelp
After looking forward to trying the famous restaurant The Palm, I was happy with the food, but extremely disappointed in the service. I've been to plenty of cheaper restaurants with equally as good of food, and much better service.
Located in East Hampton, on Main Street, from the outside of the restaurant, I couldn't tell it was an expensive steakhouse. The outside landscaping wasn't the best. I think there might usually be valet, but because of COVID, you park your own car in the back lot.
A reservation was made over the phone. When we arrived, the hostess said she couldn't find our reservation, but sat us anyway. The restaurant was pretty much empty on Labor Day at 5:30pm.
The prices are high but nothing crazy. I just think for what I received, the whole experience was overpriced.
The service, or lack there of, wasn't attentive. When I go out to a nice restaurant, I expect quality service. Drink refills were barely offered. Water rarely came around to be refilled. The server spilled water while pouring it. She also kept dropping silverware while she was trying to clear the table. We were never asked if we were enjoying our meals. No one cared if we liked it or not. I just didn't feel like this deserved a positive rating based on the service. I was barely even offered fresh pepper on my salad, it was more of an afterthought.
The drinks were ok but not worth the money. I had a Palm Mule which was refreshing. I also tried a sip of my Fiancé's Lemon Drop. It thought it was strong, but not worth $18.
The food was tasty, but not worth the $$. All of the entrees are a la carte. It certainly wasn't my best steak, but wasn't my worst either. The food lays somewhere in the middle. I will be reviewing what I tried:
-Complimentary bread and some bread sticks. Sadly, I wasn't offered more. Comes with butter. Fresh rolls which is a plus.
-Steakhouse Wedge Salad: Very tasty, fresh lettuce, delicious bacon and walnuts. It's a tiny portion but full of flavor. 4.5 out of 5 stars
-Caesar Salad: Pretty standard. Again fresh ingredients, but nothing unique or out of the ordinary with this Caesar. 3 out of 5 stars
-New York Strip Steak 18oz-Added Lobster Truffle Butter: Cooked to absolute perfection! Best dish of the night! Medium rare, so juicy and flavorful. Adding the lobster truffle butter on top was a good move. If you're a truffle fan, this will add a little extra goodness to your steak. 5 out of 5 stars
-Lobster Gnocchi Side: Very tasty, but heavy. Don't over order when it comes to sides. 1 side is plenty to share between 2 people. The gnocchi was tasty but only tiny tiny pieces of lobster throughout. 3.5 out of 5 stars
-Garlic Mashed Potatoes: Honestly, didn't taste the garlic. I thought these were just ok. 3 out of 5 stars
Overall, I'm happy I tried this restaurant but it wasn't great in the service department. Tasty steak, but probably won't be back anytime soon.