Daphne A.
Yelp
Where do I begin? There are so many complaints I need to lodge, it's ridiculous...but here goes:
- I received the pre-registration email and went ahead and completed that 2 days prior, but never received an email with the room entry code. So we arrived around 4:15p on Thurs, May 13...no one was at the desk; I was only able to check in by happenstance because a guy saw me in the parking lot, looking confused and asked if I was checking in. He checked me in, but I had to give him my information a 2nd time (that I filled out on the pre-registration already), he gave me the room code & our parking passes, which I was led to believe would be in our room once we arrived.
- Upon entry into room 601, me & my family were shocked...completely shocked!! We had booked a 3 bedroom, but what we got was nothing but...!!!
- The 3rd supposed bedroom was nothing more than an oversized closet, with 2 mattresses stuffed in, wall to wall.....no walking room, no tv, no room for both their luggage and bodies at the same time! (see picture attached) This was a MASSIVE MISREPRESENTATION!!!
- This was the worst room any of us have ever stayed in -- the furniture & furnishings had to be from 1975, everything was old!! (also see pictures attached)
- The stove only had 2 working burners.
- The hall bathroom's sink faucet leaked the whole time we were there.
- There was no extra toilet paper, so thank God we had brought our own, SMH!
- It was moldy, musty and not properly cleaned, as promised -- in the master bathroom, there were piss stains left on the toilet!
- The curtains were ripped, the blinds in the 2nd & "third bedroom" were torn or broken. (see picture)
- The mattress in the 2nd bedroom was completely lopsided.
- We couldn't exchange used towels for new ones, because there was never anyone at the front desk.
- So when it came time to check out, we left at 8am and again, because no one was at the desk, we couldn't properly check out since it was before 9am. I left a note & had to call back after we were halfway home to make sure we were checked out.
When I say the WORST, I mean the worst!! If me & my husband were alone, we would have immediately left and stayed somewhere else....but I had my mother in law and sisters with me and we were vacationing for the 1st time in over a year because of Covid and other personal family reasons!! This was supposed to be a relaxing vacation and the only thing that saved us was the oceanfront view/beach access from this crappy room!! From the beginning to the very end -- the processes, the procedures, the advertisement, the room itself....everything was wrong with this hotel & room!!!!