Caprice F.
Yelp
Extremely average.
I came here yesterday for Burger Week. The place was clean, pretty full, and really loud and rowdy. Noise just bounces from the floor to the ceiling, to the wooden tables/chairs/booths. I couldn't hear myself talking to my sister on the phone, who also said "where are you because it's really loud?"
To give a quick rundown of the food and my cocktail: the bourbon cocktail I had was excellent! The burger was trying to be on the same level of Shake Shack and doesn't compare. It was bland and basic. Read my experience below for more details on that. The fries are essentially McDonalds fries. Would you pay $13.75 to get McDonalds fries and a lesser version of Shake Shack burger?
The service was fair but friendly. My waitress suggested that I go with one of their regular menu burgers instead of the $6 Burger Week burger because she said it's really small. I was starving so I agreed. I ordered the King Burger with fries and a bourbon cocktail (the one with mint, simple syrup, and lemon juice, sorry I can't remember the name).
I got my food really fast, like rocket speed, but it was missing onions which was noted on the menu and my waitress directly told me that "raw onions" come on the burger. I looked throughout my burger and found no onions. I flagged my waitress and told her. She apologized and said she'd go get some, and confirmed if I wanted raw or grilled onions. I replied that I wanted raw. She turns to walk away and 10 seconds later turns back saying that she thinks she sees them on the bottom of my burger. Honey, I've looked and there are none. She stood there and basically had me dissect my double patty burger, ripping the patties apart tearing the cheese up all to show her YET AGAIN, THAT THERE ARE NO ONIONS ON THE BURGER. She then walked away to go get them. Why did she come back less than a minute later with grilled onions saying "I brought you grilled onions because they taste better." Ma'am, I asked for raw. I accepted the grilled, which legit tasted like White Castle onions. They did absolutely nothing for the burger, and I think the raw, as designated on the menu for this burger would have been a much better choice, which was my choice in fact, but I did not complain.
By this point, I was ready to go. They offer basic desserts including snowballs and ice cream, but my experience and the loud noise kept me from wanting to endure this experience any longer. The cocktail is the only redeeming value of my experience as it was exceptionally good, but everything else was subpar from other dining experiences in the near vicinity or greater metro area. This place seems to be confused on what it's trying to be. It has the appearance of a family friendly restaurant with its bright colors and cheerful demeanor, but with a bar, and with loud ambiance. It kind of seems like it's trying to be a kid-friendly sports bar and grill, which you can just do Applebee's, Buffalo Wild Wings, etc. for that. It's too much and not enough at the same time.