Rebecca R.
Yelp
It's taken a while for me to leave a review because I wanted to think about my response so it didn't sound so harsh, but after reading other comments, my thoughts are pretty on par with them.
I am always so excited to try new places and even though I don't have a big sweet tooth, I love a good, crumbly cobbler with ice cream. I went in with an open mind.
The first thing I noticed was that it was very crowded for not a lot of people in the store. There was maybe 8 people, but it felt very cramped. The location of the counter made people congregate in front of the door. It also seemed to take longer than necessary for putting scoops into cups. I know it's a little more effort than that, but it's essentially what was being done.
Those things didn't bug me in the moment, I chalked them up to being new. I think it was within the first week of them being open. I get it, new businesses have growing pains. Completely understandable.
Ironically, what left a bad taste in my mouth was the "customer service".
First of all, it was myself, my husband, and my child in the store, so three of us. I ordered two regular scoops and a child's sized cup. When I ordered the small one, I was questioned about it, like she needed proof of a child. I literally had to point to her behind me. I thought this was extremely rude considering I did buy two regular size scoops as well. What if I wanted to sample another flavor? The whole "adults ordering kids items" is another debate, but this was legitimate.
The other issue I had was basically being bullied into leaving a good tip. She said, very loudly, "If You appreciate the really good service my staff gave, you can leave a tip here" pointing to the screen. Well, THAT'S not awkward, I thought. That made me super uncomfortable. Once again, scooping cobbler, not performing surgery. I totally understand tipping well for a good job, but I felt pressured to do so. I was under the impression that this was the owner. Hopefully, she was paying a fair wage and not depending on tips from customers. She was very sweet and knowledgeable otherwise.
To sum up the review, I haven't been back since this experience because it left such a bad taste in my mouth and was expensive for what it was. If I was really craving Cobbler and didn't want to make it, I might go by myself for one cup as a splurge.